What do you think?
Link wants to hear your thoughts about its coverage of the coronavirus pandemic and other stories. Email your feedback to uspslink@usps.gov. Your comments could be featured in “Mailbag.” […]
jennifer_singleton
Posts by jennifer_singleton
Customer connections
My name is Michael Wilson and I’m a letter carrier in Washington, DC. I work in the downtown area, delivering mail to law firms, medical offices and other business customers. I’ve been a letter carrier for 33 years, and during that time, I’ve built many meaningful relationships with the customers I’ve served. I’ve had the […]
Next up
The Postal Service has announced more release dates for stamps on its 2020 roster. Here are the dates, along with the locations where dedication ceremonies are planned: Enjoy the Great Outdoors, Saturday, June 13, Incline Village, NV Hip Hop, Wednesday, July 1, New York City Fruits & Vegetables, Friday, July 17, Charleston, WV Ruth Asawa, […]
‘Thank you for our mail!’
USPS has released a second video highlighting messages from customers who are grateful for the organization’s service during the coronavirus pandemic. “Thank you postal workers,” reads one message written in chalk on a walkway, while a note written on a mailbox simply states: “Thank you for our mail!” The Postal Service is sharing the 30-second […]
What do you think?
Link wants to hear your thoughts about its coverage of the coronavirus pandemic and other stories. Email your feedback to uspslink@usps.gov. Your comments could be featured in “Mailbag.” […]
Door to floor
Letter Carrier Jason Hasbrouck was recently delivering mail to a residence in Rochester, NY, when he spotted a side door open with keys in the lock. Upon closer inspection, Hasbrouck spotted a customer on the kitchen floor with groceries strewn about. The Postal Service employee rushed to check on the man, who was barely conscious, […]
Expected-delivery changes
USPS has adjusted service commitments for some products due to the coronavirus pandemic. Effective April 17, Priority Mail’s two-day and three-day service commitments will be extended to three days and four days, respectively. Customers will continue to receive improved product tracking and as much as $50 in free insurance. With the extra day extension, customers […]
Mail delivery update
To assist customers during the coronavirus pandemic, the Postal Service has temporarily extended the time frames when a mailpiece will be returned to sender. Under the Domestic Mail Manual, the current time frames are 15 days for most accountable items, except for Priority Mail Express pieces, which have a five-day time frame, and Collect on […]
A greener tomorrow
The Postal Service is continuing to make progress toward its sustainability goals, one of several achievements the organization is highlighting this year for Earth Day. USPS has reduced greenhouse gas emissions from vehicles, facilities and purchased electricity by 22.4 percent since 2008, while emissions from other sources — such as employees’ business travel, commuting and […]
In his blood
My name is Jason McAtee and I’m a purchasing and supply management specialist in Topeka, KS. I fill purchase request proposals for spare parts used on automation equipment and work with suppliers to find the best value for USPS. My job is all about building quality relationships. When you have a good relationship with a […]
Revenue boost
The Postal Service’s Race for a $Billion campaign has generated more than $531 million so far, thanks to the efforts of employees such as Bruce Morphis. The Canton, TX, Postmaster recently submitted a lead through the Business Connect program that resulted in $574,200 in new estimated annualized revenue. “It’s everyone’s responsibility to look for new […]
Calm in crisis
Letter Carrier Robert Johnson was recently delivering mail in a Burlington, IA, neighborhood when a crisis erupted: A man screaming he’d been shot ran toward him for help. The Postal Service employee called 911, looked out for any immediate safety threats and monitored the condition of the victim — who was bleeding profusely from a […]
Nancy Martin, St. Louis
I loved the “Back to school” and “We stood our ground” articles about Tulsa, OK, Mail Processing Clerk Gail Etienne-Stripling, who helped integrate New Orleans public schools in the 1960s. After reading the stories, I researched school integration. It was an eye-opener. […]
‘Our indispensable role’
Postmaster General Megan J. Brennan issued the following statement April 10 in response to discussions about including funding for the Postal Service in possible federal coronavirus economic stimulus legislation: The men and women of the United States Postal Service provide an essential public service and bind the nation together as a part of the country’s […]
Business as usual
My name is Jill Lipovsek and I’m the Postmaster of the Elm Grove, WI, Post Office. There are three of us in the office who work to provide the reliable service our customers depend on, especially during these difficult times. On an average week, about 1,000 customers visit the office. I ensure they are 100 […]
Teamwork
A lead submitted by a Statesville, NC, customer services supervisor resulted in a sale that has generated more than $4 million in revenue for the Postal Service. Robin Murphy was contacted by a local business owner who was looking for a shipper to help the company fulfill its orders. She provided the customer with sales […]
Tee shots
The dedication ceremony for the Arnold Palmer stamp is featured in a new video from the Postal Service. The event was held March 4 during the Arnold Palmer Invitational in Orlando, FL, and featured Roman Martinez IV, a member of the USPS Board of Governors who discussed the famed golfer’s storied career. “From humble beginnings […]
Telltale signs
McKeesport, PA, Carrier Technician Ross Trunzo was recently delivering mail when he grew concerned about an older customer. The woman’s mail was piling up over several days, and Trunzo had not seen her sitting on her porch as usual. The Postal Service employee notified a next-door neighbor, who contacted the woman’s family. The customer was […]
Binding the nation
In a new letter, Postmaster General Megan J. Brennan thanks USPS employees for their continued service to the nation during the coronavirus pandemic. “During these challenging and unprecedented times, I want to take this opportunity to express my sincere gratitude to you — the dedicated and unwavering employees of the United States Postal Service,” Brennan […]
On the way
The Postal Service has announced two new stamp offerings. Japanese American artist Ruth Asawa (1926-2013) will be honored with a pane of 20 stamps that showcase 10 of her wire sculptures, using photographs by Dan Bradica and Laurence Cuneo. The selvage features a photograph of Asawa taken by Nat Farbman in 1954 for Life magazine. […]
All parts, great and small
My name is John Dickey and I’m an auto parts storekeeper at the USPS Vehicle Maintenance Facility in Merrifield, VA. I help supply parts for every postal vehicle in the local fleet. We have about 15 people in my department, including contractors. We all stay busy servicing about 1,400 vehicles. This facility is huge. We […]
All about attitude
Employees are continuing to grow the Postal Service’s revenue through sales leads. The organization offers several programs that allow workers to provide USPS with information about businesses that might have mailing and shipping needs, such as a new repair shop in town or a retailer seeking new methods to ship his or her products. Sheila […]
Julia Wysocki, Santa Clarita, CA
“Steadfast service” was a reminder that USPS employees are on the front lines of the coronavirus pandemic. By keeping the mail moving, we ensure no one who is quarantined or sheltered in place has to feel completely shut off from the rest of the world. […]
House call
Rural Carrier Scott Holley was recently delivering mail in Live Oak, FL, when he spotted a grass fire threatening an isolated residence. Holley immediately called 911 and rushed to the house to alert anyone who may have been inside. Getting no answer at the front door, the Postal Service employee then located a rake and […]
Sign of the times
The Postal Service has modified procedures for letter carriers to help them practice social distancing while delivering mail and packages. For example, carriers should avoid ringing a customer’s doorbell when possible. When knocking on a customer’s door, the carrier should avoid areas that may be frequently touched. When a carrier delivers an item that requires […]
Highway hauling
My name is Dale Scalero and I’m a tractor-trailer operator in Sacramento, CA, which is part of Pacific Area. While people may not think that much about how their mail gets to them, mail processing and delivery would not be possible without transportation. I’ve been operating tractor-trailers for the Postal Service for 14 years, but […]
Every contribution counts
Now that Clerks Care has crossed the $1 billion sales threshold, the Postal Service is looking toward the next milestone for the program: $2 billion. Clerks Care, one of several programs that encourage employees to provide sales leads that can help USPS win new business, hit the $1 billion mark this month. This means the […]
Fore to pour
Before there was an Arnold Palmer stamp, there was an Arnold Palmer drink. The iconic golfer who was honored with a Forever stamp this month also has a beverage named after him — a classic concoction that combines iced tea and lemonade. For years, there were different stories about how the beverage came to carry […]
B.J. Murphy, Washington, DC
Congratulations to the Link team on the national award for “Heroes’ Corner.” It’s well-deserved recognition for those behind the scenes who tell the story of all our heroes — they are heroes too! […]
Disappearing act
Letter Carrier Ian Wade was recently delivering mail in a Youngstown, OH, neighborhood when a distraught 8-year-old boy approached him. The child said he’d been at home with his parents when he laid down for a nap, and he’d woken up to find that he and his infant sister were there alone. Wade calmed the […]