Friendly service
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how USPS delivers positive experiences to customers. […]
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Posts by jennifer_singleton
Greensboro, NC, P&DC Mail Handler Brian Brooks
“I treat each piece of mail as if it were my own.” […]
Read More… from Greensboro, NC, P&DC Mail Handler Brian Brooks
Get ready
It’s going to be another busy year for the Postal Service. The first new stamp of 2016, Quilled Paper Heart, will be dedicated Jan. 12 in Dallas. Other new stamps will honor Shirley Temple, the 50th anniversary of “Star Trek” and the exploration of Pluto. Prices for Shipping Services products will change Jan. 17, representing […]
Friendly question
It’s the question everyone has questions about. The Postal Pulse survey that USPS administered in 2015 asked, “Do you have a best friend at work?” Chief Human Resources Officer Jeff Williamson says the question helps measure how employees feel about their workplace. For example, employees are much more likely to maintain excellent attendance if they […]
Top honors
A Postal Service program to help managers develop their leadership skills was recently honored with a prestigious award in the human resources sector. The USPS Management Essentials for Field Leadership program received the first-place award for best leadership development program from Human Capital Management for Government (HCMG), an organization for federal human resources professionals. The award […]
Direct results
The Postal Service’s new “marketing impact calculator” recently helped persuade an Iowa advertising firm to use direct mail more frequently, generating more than $430,000 in revenue for USPS. The sale began when Hawkeye District Sales Executive Jo Eichelberger noticed the firm was sending direct mailings on a limited basis. Eichelberger and District Sales Manager Dan […]
Kathryn Armstrong, Cotuit, MA
For the past 27 years, I’ve handwritten Santa letters. I have a Santa mailbox in the Post Office lobby. It’s part of our holiday celebration. […]
New Orleans Letter Carrier Stephen Colar
“Every package is a potential Christmas present. We try to make sure every customer has it as soon as we can get it to them.” […]
Passcode locks
When you’re assigned a new USPS mobile device, remember to enable the passcode lock and auto-lock features. These are usually located in the “settings” menu. The Postal Service has rules for using devices on Wi-Fi networks. Call the IT help desk at 800-877-7435 for assistance. […]
Lisa Savicky, Lincoln, NE
Today’s hero is featured in a full-length article. […]
Home stretch
USPS delivered millions of packages and other mail Dec. 21, which was expected to be the year’s busiest delivery day. “We have a service to provide,” Charlotte, NC, Letter Carrier Richard Journette told the local NBC station. Journette, a 15-year employee, began his day at 6 a.m. He expected to travel 40-50 miles and make […]
Give them a hand
Business is booming at the Christmas, FL, Post Office. The office is receiving thousands of pre-stamped letters and packages from customers seeking the town’s beloved “Greetings from Christmas, Florida” postmark. “You often can’t even get in the door this time of year, it’s so packed,” customer Linda Humphrey told Florida Today last week. Christmas is […]
All is well
Open season has ended, but that doesn’t mean Postal Service employees should stop thinking about their health and wellbeing. “This shouldn’t be just a one-time-a-year focus,” Chief Human Resources Officer Jeff Williamson says in a new LiteBlue video discussion. “We shouldn’t just look at our wellness during open season.” USPS is developing a “holistic wellness” program […]
That’s a wrap
On the Dec. 17 edition of her TV show, Rachael Ray and interior designer Genevieve Gorder showed viewers how to wrap gifts and ship them inside Priority Mail boxes. Ray reminded viewers they can go to usps.com to print Priority Mail labels and schedule free package pick-up the next day. She also praised the holiday-themed […]
Heroes’ corner
Lincoln, NE, Letter Carrier Lisa Savicky was delivering mail at a house recently when she heard a car horn and a woman’s cries for help. Savicky rushed to the garage and found the door partially open. The woman inside had fallen and couldn’t get up. After calling 911, Savicky crawled under the door and stayed […]
Identifying courses for groups
Want to know if a position group needs to take a certain course? Before selecting the “Start Course Now” button in the Learning Management System, scroll down to view the list of position groups that are required to take the course. […]
Dana Clyburn, Teterboro, NJ
I’m proud to be St. Paul, MN, City Carrier Assistant David Kessah’s co-worker. He’s a hero. […]
Capital District Acting Learning Development and Diversity Manager India Brown
“Diversity isn’t about how we differ. It’s about embracing one another’s uniqueness.” […]
Read More… from Capital District Acting Learning Development and Diversity Manager India Brown
Robin Rohn, Millington, MI
Millington, MI, Rural Carrier Robin Rohn was delivering mail recently when she noticed a porch fire. She attempted to alert the residents but no one was home. Rohn then called 911 and shoveled dirt onto the flames until emergency responders arrived and extinguished the blaze. […]
Peak processing
Postal Service plants are busy processing packages and other mail as the holiday season kicks into overdrive. For example, the Michigan Metroplex expects to handle 62 million mailpieces in December, while the Morgan P&DC in New York City processed millions of pieces Dec. 14 alone. Many facilities are experiencing big increases in package volumes. The […]
Know the way out
Do you know what to do if there’s a fire in your workplace? “Egress: Safe Evacuation,” a new “Safety Depends on Me” video, shows why it’s important for employees to quickly exit buildings during fire emergencies. The video offers tips and preventive measures, such as: Be sure an adequate number of fire extinguishers are available […]
Scanning scorecard
The area and district scanning standings experienced changes during the week ending Dec. 11. Great Lakes (96.85 percent) finished first, up one spot from a week earlier. Western (96.84 percent) was second, while Northeast (96.45 percent) was third. Among the districts, Sacramento and Sierra Coastal each had a rating of 97.61 percent, followed by Greater […]
‘Peanuts’ memories
Sycamore, OH, Postmaster Earl Musick is offering more memories of his friendship with Charles Schulz, the late “Peanuts” creator. “I remember watching the Charlie Brown special … with my family,” Musick tells the host in “Your Postal Podcast’s” latest edition. “I thought, it would be so cool to be a cartoonist like that.” Musick later […]
Omaha, NE, Postmaster Keith Reid
“Online shopping again broke records this year. All of that is mail.” […]
Telephone courtesy
Avoid putting customers on hold. When transferring a call, stay on the line to make sure the call is connected, then introduce the caller. When taking a message, include the customer’s name, address, phone number and the specifics of the matter. […]
Wilma Reyes, White Plains, NY
I enjoyed the story about Campbell, CA, Letter Carrier Freddie Pagan. I applaud and appreciate all letter carriers for their daily heroic acts. […]
David Bartsch, Jackson, TN
Jackson, TN, Area Maintenance Technician David Bartsch recently was driving to work when he witnessed a collision between two cars. Bartsch stopped his vehicle and administered first aid to a victim until emergency responders arrived, and then Bartsch proceeded to the Post Office. […]
Sunday surge
The Postal Service is delivering more holiday packages on Sundays than ever. USPS, which offers year-round Sunday deliveries in several cities, expands the service during the holidays. Since this year’s expanded morning and afternoon deliveries began Nov. 29, package volumes have spiked by about 50 percent. The increases are expected to continue through Dec. 20, […]
Time’s up
If Postal Service employees want to change their health benefits or enroll in a new plan, they must act now. The annual open season benefits enrollment period ends Monday, Dec. 14, at 11:59 p.m. EST. This will be most employees’ last chance this year to consider the new options, such as Self Plus One, which […]
Shared interests
An online retailer is using the power of sharing — and USPS shipping — to meet the demand for plus-sized clothing. Gwynnie Bee offers a subscription service that allows customers to rent apparel online. The offerings include 150 brands in sizes 10-32. “We’re tapping into the … sharing economy,” chief executive Christine Hunsicker says in […]