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McKeesport, PA, Carrier Technician Ross Trunzo

McKeesport, PA, Carrier Technician Ross Trunzo was recently delivering mail when he grew concerned about an older customer.

The woman’s mail was piling up over several days, and Trunzo had not seen her sitting on her porch as usual.

The Postal Service employee notified a next-door neighbor, who contacted the woman’s family.

The customer was soon found stranded in her bathtub, where she’d fallen, and paramedics were dispatched to the scene to take her to a hospital.

A family member later mailed a note of appreciation to the local Post Office, mentioning that assisted-living arrangements for the woman were being pursued.

“God bless you,” the family member wrote. “Thank you for all you do.”

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