“Mail has changed the name of the game, blurring the lines between digital content and physical mail with stunning results.” […]
Read More… from USPS Headquarters Mail Innovations Manager Coakley Workman
Wayne Able’s life changed in 2012 when he came across a news photo of a Marine standing guard outside the Indiana hospital room of a sick child. “That story inspired me,” he recalled. “I knew then that I needed to do something to let sick children know that they are not alone.” The Alton, IL, […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.8 percent during the week ending May 12, up from one week earlier. Dakotas (99.16 percent) topped the districts, while Western (98.17 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
A new Postal Service video features highlights from the WPA Posters stamp dedication earlier this year in Hyde Park, NY. “The artists of the WPA gave purpose to design. They enriched the public life of the nation,” PMG Megan J. Brennan says in the 1-minute, 25-second video. The WPA, also known as the Work Projects […]
Postal Service employees helped customers and a co-worker in several recent emergencies. Maintenance Mechanic Cody Horsley came to the aid of a contract truck driver who suffered a seizure at the Nashville, TN, Processing and Distribution Center, performing CPR until emergency responders arrived. “This assistance helped to save the driver’s life,” Maintenance Operations Supervisor Christopher […]
Thank you for the story about Emery Townsend, who has delivered mail on his highway contract route for more than 60 years. It was a beautiful example of hard work and dedication. […]
“We need to give our customers the services they are paying for and deserve.” […]
Raul Tiznado takes pride in delivering packages with care. The Sylmar, CA, letter carrier says careful deliveries benefit both residential customers who receive parcels and business customers that send them. “We don’t want to lose either customer,” Tiznado says. “If a residential customer isn’t happy with the way their package arrives, they could complain to […]
The Postal Service’s latest TV commercial began airing May 15. The 30-second spot, which is called “People,” shows a letter carrier picking up packages at several businesses and delivering mail to customers. “This is a story about mail and packages. And it’s also a story about people — people who rely on us every day to […]
Postbox passion. If you think Link is passionate about collection boxes, wait until you meet Peter Willis. In a recent BBC TV report, the U.K. resident shows off his extensive knowledge of postboxes, the British equivalent of blue collection boxes. Willis and other postbox enthusiasts survey and photograph the boxes and record their locations, histories […]
“I try to remember to have a sense of urgency, always be respectful and express a good spirit, whether on the phone or in person. A smile is contagious and can go a long way.” […]
Read More… from Atlanta Administrative Assistant Tonya Sanford-Oliver
I shared the “Tokyo raiders” story with a 91-year-old World War II Army veteran and he told me about his military experiences. He noted how the news of the successful Tokyo raid boosted morale. Sharing of such experiences is historically valuable and personally priceless. […]
Several customers hurt in recent falls got the help they needed from alert Postal Service employees. City Carrier Assistant Joshua Lopez heard a cry for help while delivering mail in Cypress, CA. He discovered that a woman was stranded in her garage after falling, striking her head and becoming wedged between a washing machine and […]
Lisa Johnson understands the value of great customer service. The Madison, WI, retail associate says she strives each day to deliver good first impressions — a guiding principle of the #PostalProud initiative. “I always greet customers with a smile,” Johnson says. “I want them to feel important, even if they’re buying just one stamp.” Retail […]
A new phishing scam is targeting Google Docs users to gain access to their accounts. Hackers impersonate someone the user knows and requests permission to share documents using Google Docs. The emails link to a bogus Google Docs page, where unwitting users log in and grant the sender access to their account. Once access is […]
Guess what? A recent stamp that features a nostalgic sweet treat is slated to be a clue on the “Jeopardy!” episode that is scheduled to air Tuesday, May 9. Think you know which stamp will be featured? Tune in to find out, and use the hashtag #Jeopardy! to spread the news on social media. Check […]
“Engagement is the basis for all employees’ success. Engaged and empowered employees discover their voices, develop their skills and take ownership of their personal and professional lives.” […]
Read More… from West Columbia, SC, Learning Development and Diversity Manager Gloria Long
Link gives me a brighter perspective of this organization and the beautiful people who serve our customers each day. We are family. I am so postal proud. […]
Letter Carrier Timothy Shockley was delivering mail in Macon, MO, when he came upon a woman lying in the street, complaining of back and head pain. The owner of a nearby business recognized her and contacted her husband while Shockley called 911. He stayed on the scene until emergency responders arrived. […]
Emory Townsend has been delivering mail on his highway contract route out of Somerset, CO, for almost 60 years. His route takes him over the river and through the woods — and over a few mountain passes, too. Townsend’s route runs two days a week. It’s 100 miles serving about 30 customers on large ranches […]
More than 460 teams across the nation have earned “certified engaged team” status from USPS after demonstrating, through the Postal Pulse employee survey, their success in creating positive workplace environments. The survey measures engagement, including whether team managers regularly conduct one-on-one meetings with employees to set expectations, recognize their performance and explain how each employee […]
May is Older Americans Month, which is held each year to celebrate older adults. This year’s theme is “Age Out Loud.” The goal is “to give aging a new voice — one that reflects what today’s older adults have to say,” according to the Administration for Community Living, the federal agency that organizes Older Americans […]
Many people eat too much sugar and sodium in their daily diets, statistics show. Added sugars increase a person’s daily caloric intake, while salt plays a role in developing high blood pressure and hypertension. To limit your intake of salt and added sugars, the USPS Wellness team is encouraging you to focus on fresh foods such as […]
“I love my job. When given the chance, I will tell my customers and anybody else what a great organization the Postal Service is.” […]
On a recent 112-degree day in Bangs, TX, Rural Carrier Sabrina Tibbetts heard a faint cry for help. She looked around and saw a customer on the ground beside his house, where she’d just delivered mail. Tibbetts, who is also trained as an emergency medical technician, rushed to the man’s side and found him bleeding […]
I liked the “Green principles” story about how the Information Technology centers saved the Postal Service more than $750,000. […]
When there’s a whole fleet of postal trucks headed to your home, it means you have a lot of mail — or in the case of Devin Suau, a lot of love. The 6-year-old Framingham, MA, child’s parents are raising money to help fund medical treatments for his rare brain tumor. Framingham Post Office employees […]
The Postal Service is beginning a campaign to promote the concept of continuous improvement and problem-solving throughout the organization. Continuous improvement is the ongoing practice of identifying and solving problems, using innovation and best practices to improve products, services and processes. The awareness campaign will debut this spring with a variety of communications materials to […]
Political prize. The Postal Service sponsored the Best of the Best Direct Mail Award at a recent conference organized by the American Association of Political Consultants. Singularis Group, an Overland, KS, firm, received the award for a campaign that promoted voting by mail and featured an interactive direct mailpiece. Also at the conference, Brand Marketing […]
Credit scores play an important role in your financial well-being, but many people don’t understand how they work. Do you? Banks and other lending institutions use scores to determine whether to extend credit to individuals and at what rate. Credit scores range from 300-850. “Good” credit scores are in the high 600s-700s. Scores under 600 […]