I’m a retail specialist for Eastern Area’s Ohio Valley District. My job is to help retail associates do the best job they can to both bring in revenue and keep our customers coming back. An important part of my day is reviewing customer feedback and following up with Post Offices that need to make improvements. […]
A new Postal Service video features highlights from the recent World War I: Turning the Tide stamp dedication event. Comments from General Counsel Thomas Marshall, who led the ceremony, are included. “We pay tribute to those who served in World War I, in defense of freedom, and who helped to turn the tide in the […]
USPS wants you to remember that counseling and other services are available through the Employee Assistance Program (EAP). If you need to talk to someone, you can call EAP’s toll-free number at 800-327-4968 (800-EAP-4YOU). The TTY number is 877-492-7341. Counselors are available 24 hours a day, 7 days a week. The EAP site offers other […]
I enjoyed “Good, clean work,” the article about St. Louis Custodian Judy Huelsing. It was interesting, informative and provided insight into the employee and her work. […]
Niles, OH, Rural Carrier Todd Blanchard was delivering mail during the winter when he came upon an older customer in trouble. The man had fallen while clearing his driveway with a snow blower. Blanchard rushed to the man’s side and helped him get up and into his home. The customer later contacted the local Post […]
The Postal Service’s new Dragons stamps will bring a touch of mythology to the mail, USPS leaders and others told attendees at the Aug. 9 dedication ceremony in Columbus, OH. Eastern Area Vice President Joshua Colin, who led the dedication ceremony, discussed how the high-flying, fire-breathing creatures began appearing in folklore thousands of years ago. […]
I’m a statistical programs data collection technician for Great Lakes Area’s Detroit District. I travel to Postal Service facilities throughout the district to collect and record statistical data at randomly selected points. This helps USPS allocate the labor costs of employees and the work they perform. I start each workday by receiving a list of […]
Controller and Vice President Maura McDevitt will depart USPS this month after four years of service. McDevitt is credited with building a culture of innovation and efficiency that has resulted in significant cost reductions for the organization. Under her leadership, the Postal Service has embraced robotic process automation and developed more effective accounting measures. McDevitt […]
Have you had your checkup this year? If not, there are only four-and-a-half months left to complete your annual preventive care visit. All employees who are enrolled in a health plan through USPS have access to free preventive care services each year when they see an in-network provider. “Seeing your doctor once a year for […]
Uhrichsville, OH, Rural Carrier Associate Joyce Horn was recently delivering mail when she spotted an older customer outside in distress over black smoke pouring from a shed between her house and barn. Horn stopped to assist the panicked woman, who had unsuccessfully tried to reach local volunteer fire departments directly and was on the verge […]
“Heroes’ corner” shows that not a day goes by when someone isn’t helped or saved by a USPS employee. […]
A Southern California woman is on a mission to find dozens of soldiers she corresponded with at the height of the Vietnam War. Danielle Vachon began exchanging letters with service members in 1966 after she attended a concert featuring Martha Raye, who told the audience how the American soldiers she met during a USO tour […]
Reminder: The USPS Affiliates Program helps business customers create Every Door Direct Mail campaigns. Through the program, service providers help small businesses with a variety of direct mailing needs, including design, printing, list services, mail preparation, online payment and measurement. USPS recently launched a campaign to educate business customers about the program and show them […]
I’m an address management systems technician at the West Palm Beach Processing and Distribution Center. It’s my job to maintain and update delivery addresses in the Address Management System (AMS) database, add new customer addresses, and update addresses that have changed. I’m responsible for approximately 400,000 addresses altogether. The AMS data drives the information provided […]
USPS is reminding employees to be cautious of wildfires, which can happen anywhere, anytime. These fires often are sparked by human activity or lightning strikes. They can spread quickly, particularly in areas experiencing hot weather conditions, high winds and little rain. To protect yourself, the Postal Service wants you to take the following steps: Sign […]
Retail Associate Eileen Flannery was recently on duty in Claremont, NH, when an older customer wanted to send an $8,600 check via Priority Mail Express to an address in Massachusetts. Flannery suspected the customer was being scammed, and she encouraged the woman to consult with a family member before mailing the check. The customer assured […]
I’ve used IdeaSMART to post and comment on ideas, but I didn’t realize those posts could lead to interactive discussions until I read the “Questions and answers” article. […]
I’m a custodian at the St. Louis Processing and Distribution Center. I believe having a really clean facility promotes a good work environment and positively affects employees’ attitudes. It also helps give customers a good impression of USPS. I work with two other “tours” of custodians. It’s up to us to keep the entire building […]
The Postal Service has improved the letters that customers receive when they request signature-required deliveries. The new format for proof of delivery (POD) letters lists the location where the item was delivered, such as a front door or porch; the type of postal product that was delivered; whether the item included Extra Services; and the […]
USPS showcases its popular mail notification service in “Informed Delivery Merges Mail with Email,” a new video on YouTube. The 2-minute segment opens with executives at a New York City company deciding whether to market its products through Informed Delivery. “Before we go for it, I want us to check it out ourselves,” an executive […]
Prichard, AL, Letter Carrier Charles Anderson was recently making deliveries when he grew worried that mail was piling up in the box of a customer who faithfully emptied it daily. Anderson checked with neighbors, who said they had not seen the man. The Postal Service employee phoned the customer’s brother, who soon discovered him inside […]
The “Heroes’ corner” article about Napa, CA, Letter Carrier Elsa Garcia’s encounter with a distressed man who threatened to harm himself was a great story. […]
Jeff Droke was participating in a motorcycle race in 1990 when another competitor struck him at 120 miles per hour, permanently damaging his right arm. The accident ended Droke’s dream of becoming an Air Force pilot — but it didn’t crush his spirit. He soon joined USPS, becoming a retail associate whose work ethic and […]
I’m an electronics technician at the Salt Lake City Processing and Distribution Center. I maintain mail processing equipment. I start my day at about midnight. First, I look at the daily reports to see how machines ran the previous day and to know what I need to focus on. Machines can process around 200,000 pieces […]
The Postal Inspection Service is reminding USPS employees about its efforts to protect veterans from scammers. The Inspection Service and AARP joined forces last year for Operation Protect Veterans, a national initiative to warn former and active service members about scams. Approximately 16 percent of U.S. veterans have lost money to fraudsters, compared to 8 […]
The Postal Service highlights one of its sites for business customers in “How USPSDelivers.com Helps Business Grow,” a new video on YouTube. The 1-minute, 50-second segment uses quick cut editing and animation to provide an overview of the site’s selection of how-to videos, interviews with industry experts, industry research, infographics, interactive tools and more. The video […]
City Carrier Assistant Shanon Gilmartin was recently delivering mail in Acton, MA, when she spotted a customer lying in his front yard near a ladder. Gilmartin rushed to the man’s side. He told her he’d fallen and needed medical attention. The Postal Service employee called 911 and stayed with the customer until emergency responders arrived. […]
What Salmon, ID, Postmaster Michael Farnworth did to help the grieving mother whose newborn daughter died brought tears to my eyes. This is the best Link story I have ever read. […]
I’m a clerk in the Business Mail Entry Unit (BMEU) in San Diego. My job is to help ensure incoming mail is weighed correctly and business mailers are charged the right amount of postage. I work with both small and large mailers. Some companies bring in so much mail at one time that they need […]
Highlights from the recent Flag Act of 1818 stamp dedication ceremony are featured in a new video from the Postal Service. The event was held June 9 during the nation’s oldest Flag Day parade in Appleton, WI. “For 68 years, this parade has honored our flag, celebrated patriots and brought communities together,” Pat Mendonca, senior […]