Richmond, VA, Business Alliances Specialist Steven Booker
“I don’t expect to get something special in the mail every day, but I hope I do.” […]
Read More… from Richmond, VA, Business Alliances Specialist Steven Booker
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Posts by tom_simpson
Christmas time is here
Hundreds of “Peanuts” fans helped the Postal Service dedicate stamps honoring the classic TV special “A Charlie Brown Christmas” Oct. 1. “We will visit millions of addresses to connect Americans to one another this holiday season, and to enable the sharing that reinforces family and friendship throughout the country,” said PMG Megan Brennan. “In so […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights Fire Prevention Week, which will be held Oct. 4-10. Almost 2,500 people die in home fires each year, the publication reports. Tips on preventing fires, such as installing smoke alarms and checking batteries in existing alarms, are included too. The Oct. 1 Postal Bulletin also has a publicity kit […]
Driving the message
USPS showcased its commitment to fostering sustainability at two recent events that reflect the widespread appeal of environmental protection. Chief Sustainability Officer Tom Day discussed the Postal Service’s efforts during a panel discussion organized through NASCAR Green, an initiative to reduce the environmental effects of auto racing. Day cited the Postal Service’s progress reducing greenhouse gas […]
Heroes’ corner
Gunnison, CO, Letter Carrier Wayne Smith was making his rounds at an apartment building recently when he noticed uncollected mail in a customer’s box. Smith also heard the man’s dog barking incessantly inside the apartment. Smith notified Postmaster Neil Kovach, who called the police and suggested someone check on the customer. Officers visited the apartment […]
Cissy Cartwright, Hope Hull, AL
Today’s hero is a full-length article. […]
Protect your workstation
Before stepping away from your workstation, lock it by pressing the Windows and “L” keys simultaneously. You can unlock the computer by pressing the Ctrl, Alt and Delete keys simultaneously. […]
Benson, NC, Retail Associate Corinne Manes
“Talking to customers helps me do my job. I also believe it’s my responsibility to find out what the customer needs and give them viable options.” […]
Nancy Kuszpa, Botsford, CT
The latest “Point of View” video was especially helpful on how to handle damaged items. I loved it. […]
Kurt Schmitz, Tigard, OR
Today’s hero is a full-length article. […]
Grow with the flow
The Hinsdale, NH, Post Office has added a “rain garden” to reduce stormwater pollution and promote environmental sustainability. The garden includes native grasses and flowering perennials that will help filter stormwater after it flows off the Post Office’s roof. “Previously, all that water would just fall on this semi-compacted gravel driveway and just kind of […]
Seasonal spike
Holiday shoppers are expected to spend more money online this year, which could translate into another record season for the shipping industry, analysts say. Consulting firm Deloitte projects online and mail-order holiday sales will grow between 8.5-9 percent. Total holiday sales are expected to exceed $960 billion, a 3.5-4 percent gain. “An improving labor market, […]
Got your kit?
The Postal Service encourages employees to create disaster supply kits that contain food, water and other necessities for emergencies. If a hurricane, tornado, wildfire or flash flood strikes, you may not have time to search for these supplies or shop for them. Relief workers will likely arrive after an emergency, but they may be unable […]
Heroes’ corner
Postal Custodian Kurt Schmitz drew on his training as an Army medic recently when a car slammed into the Tigard, OR, Post Office and left a 76-year-old woman pinned against a counter. Schmitz applied pressure to the woman’s wounds and kept her calm and alert until paramedics arrived. He also showed her how to adjust […]
Louisville, KY, Letter Carrier Kelvin Richardson
“Stay alert and be wary, even when customers say their dog won’t bite.” […]
Read More… from Louisville, KY, Letter Carrier Kelvin Richardson
Sean Matulevic, Ingomar, PA
Today’s hero is a full-length article. […]
Pam Campbell, Washington, DC
I loved the story about retiring employee Michael Raymer. […]
We value your business
Strive to make all interactions with customers positive. A small-business customer shared this feedback: “Service with a smile and being pleasant and friendly make a customer want to come back.” […]
All together
The Postal Service is improving customer service by boosting employee training and investing in technology, business leaders were told this week. In a series of meetings across the nation, USPS executives highlighted the organization’s efforts to better serve business mailers. The discussions were part of National Postal Customer Council (PCC) Week, which brings postal and […]
Retirement made simpler
For many people, the task of investing for retirement may seem daunting. A Thrift Savings Plan (TSP) Lifecycle Fund can take some of the sting out of the process. Postal Service employees may choose from any of TSP’s five core funds — the G, F, C, S and I Funds. Each fund invests in specific […]
Heroes’ corner
They call him the Mailman of Steel. Ingomar, PA, City Carrier Assistant Sean Matulevic is 6 feet 6 inches tall and weighs about 270 pounds. Co-workers say he’s a gentle giant — until a customer needs help, that is. Matulevic was delivering mail recently when he spotted smoke coming from an apartment. He called 911 […]
FDB FYI
USPS has improved the Facilities Database (FDB), aiming to make the system easier for Postmasters and other managers to use. The FDB collects a variety of data, including each facility’s hours of operation and number of carrier routes. This information is fed to the Post Office locator on usps.com and several other applications, including PostalOne, […]
Missing computers
If your postal computer or mobile device is lost or missing, contact the Computer Incident Response Team immediately. Call 866-877-7247 or email uspscirt@usps.gov. […]
Winter Rexroat, Granbury, TX
Today’s hero is a full-length story. […]
Cecilia Schofield, Philadelphia
Kudos to the Philadelphia Postal Choir. Great to see your efforts are appreciated. […]
Alexandria, VA, Customer Relations Coordinator Laneta Roth
“We’re always happy to provide business mailers with the information, knowledge and expert advice they need to operate in a cost-effective and profitable manner. When our business customers grow, we grow.” […]
Read More… from Alexandria, VA, Customer Relations Coordinator Laneta Roth
Free spree
Holiday shoppers are willing to spend more online to qualify for free shipping, a new study has found. Sixty percent of shoppers say they’ve increased their spending to meet free shipping thresholds, according to the research by mailing services company Pitney Bowes Inc. The results also show online consumers prefer choices when it comes to […]
The Roth stuff
When you invest in the Thrift Savings Plan (TSP), you can choose between two tax treatments for your contributions: the traditional option and the Roth option. Do you know which approach is right for you? Keep in mind: You can make both traditional and Roth contributions, and you can change your contributions any time. Under […]
Taking stock
If disaster strikes, your immediate concern likely will be for yourself and your family’s safety. Once the immediate danger passes, having your financial and medical records and important contact information readily available will be crucial to starting the recovery process. Experts say taking time to safeguard these documents now will give you peace of mind, […]
Heroes’ corner
Granbury, TX, Rural Carrier Winter Rexroat was delivering mail when she noticed a woman lying in the road. The woman was unresponsive, so Rexroat called 911 and positioned her vehicle to shield her. Rexroat stayed with the woman until paramedics arrived and treated her. The local fire chief, Stephen Boynton, later wrote to Postmaster Tamara […]