The Postal Service has received top marks for turning an experience that’s often intimidating — the job interview — into a positive one. Seventy percent of USPS job applicants have a positive interview experience, according to new research by the employment website Glassdoor. The study ranks employers based on “interview experience” ratings that job applicants shared […]
Today’s hero is a full-length story. […]
The latest “Point of View” video on handling damaged parcels provides information all retail associates need to know. […]
“Mail has an amazing effect on receivers — especially when it’s personal in nature.” […]
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. The customer has paid us to deliver with care. Treat every parcel as if it is a valuable item. […]
Another Postal Service stamp is getting the “Jeopardy!” treatment. The Monday, Sept. 21, episode will feature a stamp that honors a famous chef who later inspired an Oscar-nominated movie. Do you know the clue? Tune in to see if you’re right. Check local listings for times and stations. […]
Fairmont, MN, Letter Carrier Mark Moeller was recently delivering mail when he noticed a 2-year-old girl alone and about to step into a busy intersection. Moeller parked his vehicle and approached the child. She couldn’t tell him her name or where she lived, but she pointed north. Moeller took the girl by the hand and […]
FedEx will increase its surcharge on very large packages in November and raise other shipping rates early next year, the company announced this week. The surcharge will rise from $57.50 to $110, effective Nov. 2. It will apply to large FedEx Ground packages, such as those that weigh more than 150 pounds. Some fuel surcharges […]
Postal Service leaders will meet with business customers across the nation next week to discuss ways to strengthen the mailing industry. The meetings will be part of National Postal Customer Council (PCC) Week, which begins Sept. 21. PCCs bring business mailers and postal representatives together to promote the value of mail, address mailing concerns, share […]
USPS will keep the mail moving when Pope Francis embarks on a six-day U.S. tour Sept. 22, although some customers might experience service interruptions in the cities he visits. “The Postal Service is taking measures to continue moving the mail,” said Chief Operating Officer David Williams. “Extra security measures when moving, delivering and picking up […]
I really liked the story about the two David Waltons. I work in a one-person Post Office in a rural area, so I enjoy “meeting” my fellow USPS employees through Link. […]
Today’s hero is a full-length article. […]
If you’re interrupted while taking an eLearning course through the Learning Management System (LMS), remember to select “Log Off.” Logging off allows you to resume training where you stopped before the interruption. […]
“[The best part of my job is] helping customers get the support and services they expect to receive.” […]
The Postal Service will soon begin testing Surface Visibility (SV) mobile devices, new equipment that will help USPS boost efficiency and better serve business customers. The handheld SVmobile scanners are lighter and feature larger screens and improved software. They will replace existing scanning equipment. The new devices’ software offers enhanced processing power and provides offline […]
Western led the area scanning scores during the week ending Sept. 11, continuing its long winning streak. Western scored 97.31 percent, followed by Eastern (96.77 percent), which rose two spots to finish second, and Capital Metro (96.7 percent), which finished third. Western’s Northland District, with a rating of 97.9 percent, climbed six spots to lead […]
San Francisco wants to become one of the first cities in the nation that sends no waste to landfills — and it’s getting help from the Postal Service. The San Francisco P&DC is striving to become a “zero waste environment” as part of the city’s broader efforts. The P&DC has established a back-haul hub that recycles […]
Scotland, SD, Contract Driver Daryl Erickson strives to stay alert, even when he’s off the clock. Erickson was recently running errands when he noticed a truck’s tire was on fire. He flagged down the driver, who grabbed an extinguisher while Erickson retrieved a garden hose from a nearby home. Together, they extinguished the blaze, but […]
I want to be the first house on my street to get one of the new, bigger mailboxes. […]
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
Bemus Point, NY, Rural Carrier John Shoop was delivering mail when he noticed smoke coming from a house and called 911. Firefighters arrived and extinguished the blaze. The homeowners later credited Shoop with saving the house and the pets inside. […]
“Our job is 100 percent customer satisfaction.” […]
A New Jersey man received a letter from his father earlier this year — and even though it arrived 14 years late, he couldn’t be more pleased. Shailendra Ghorpade’s father mailed the note from his home in India a few weeks after the Sept. 11, 2001, terrorist attacks. “We are of course deeply concerned at […]
USPS is moving into the future with a host of new services that are geared toward tech-savvy consumers, an industry trade journal reported last week. The Postal Technology International article highlights My USPS.com, a mobile application that allows customers to track their packages and specify delivery dates. The publication also cites a service being tested […]
A retiring Postal Service employee was thrust into the spotlight last week when a farewell letter to his customers became a social media sensation. “I’m not high-tech. I write letters,” said Glendale, AZ, Letter Carrier Michael Raymer, who will retire soon after 20 years with USPS. “I just thought this was the best way to […]
When saving for retirement, it’s important to focus not only on how much you earn on your investments — your rate of return — but also on the fees and expenses you pay for the management of those investments. Over time, these costs can chip away at your retirement savings. The Postal Service reminds employees […]
“That’s what Christmas is all about — Charlie Brown.” […]
Read More… from Topeka, KS, Customer Service Clerk Cheryl Lister
All revenue, expenses and Daily Financial Report transmissions must be reported accurately by Sept. 30, the last day of the fiscal year. Use the Stock Intransit Offsetting Expense Request by Sept. 27 to offset stamp shipments that have been received incorrectly. Refer to the July 23 Postal Bulletin for more information about end-of-year processing. […]
On a recent rainy day, South Creek, FL, City Carrier Assistant Heidy Ovalle was delivering mail when she encountered a man whose motorized wheelchair had stopped working. Ovalle called the man’s wife, who arrived and took him home. […]
I agree with Appalachian District Business Representative Jane Gross about treating customers the way you want to be treated. A smile and friendly greeting go a long way. […]