Sept. 11 is Patriot Day, when the nation pauses to remember the 9/11 terrorist attacks. All postal facilities must fly the American flag at half-staff on this day. Patriot Day, also known as the National Day of Service and Remembrance, will include a moment of silence at 8:46 a.m. EDT, the time the first plane […]
Like many people, New York City Customer Services Supervisor Sandra Hecht will never forget Sept. 11, 2001. Hecht was working at Church Street Station, across the street from the Twin Towers, when she and her co-workers heard an enormous crash at 8:46 a.m. They ran outside and saw a massive hole in the North Tower. […]
Employees must know how to help customers when their parcels are damaged — especially now that USPS is focused on growing its package delivery service, Consumer and Industry Affairs VP Jim Nemec says. “It’s important that we do all we can to create a positive customer experience, even when dealing with a damaged package,” Nemec […]
The Postal Service and PostNord of Sweden celebrated the new Ingrid Bergman stamps Sept. 9 in Washington, DC. “As an actress … she delivered performances that made good movies great and great movies classics,” Acting Chief Marketing and Sales Officer Jim Cochrane said at the event, which was held at the Swedish Embassy. Other speakers […]
Harborcreek, PA, Retail Associate Melody Brown was at the Post Office when she noticed a customer sweating profusely. He said he was diabetic and feeling ill. Brown helped the man to a seat and got him water and a snack. The customer later said Brown’s actions probably prevented him from going into diabetic shock. […]
Today’s hero is a full-length article. […]
“I love serving the community, and it was really cool to see how excited the children were to see me and the postal truck.” […]
Read More… from St. Paul, MN, City Carrier Assistant Bryant Dodson
The Charlie Brown stamps will be a big hit. I’ve followed the comic strip since I was a little girl. It was my dad’s favorite, and it always brought a smile to our faces. […]
“Stock intransit expenses” are issued for stamp shipments that have been received incorrectly. Retail units can make sure these expenses are offset in fiscal year 2015 by submitting requests by close of business Sept. 27. Select the Stock Intransit Offsetting Expense Request button located on the Accounting Services website to submit a request form. […]
Waterville, MN, Letter Carrier Joseph Grose was delivering to an apartment building on his route when he heard someone crying for help. His customer had fallen in the bathroom and had been lying on the floor for several hours before Grose arrived. When Grose discovered the door was locked, he called emergency personnel and waited […]
More than 800 Network Operations managers from across the country recently met and brainstormed strategies to increase process efficiencies and reduce costs — all while improving service performance. It’s a tall order, but one that Network Operations VP Linda Malone says postal employees are ready for. “Our employees have done a fantastic job improving customer […]
The Postal Bulletin’s latest issue highlights the Elvis Presley Forever stamp, which is the sixth stamp in the Music Icon series. Known for his music and energetic performance style, Presley is regarded as one of the most significant cultural icons of the 20th century. The Sept. 3 Postal Bulletin also has information on the Federal […]
USPS continues to hold conferences to help employees seeking guidance on advancing their postal careers. The meetings, which are held at the district and area levels, include networking sessions where employees meet with senior managers, as well as workshops on topics such as updating eCareer profiles. “Our goal is to help you unlock the door […]
I admire the due diligence and commitment that Greater Michigan District and Mail Recovery Center employees showed during the search for Jim Ketchum’s ring. […]
The Household Diary Study (HDS) is an annual survey by the Postal Service that collects information on how households use mail. […]
Hilton Head Island, SC, City Carrier Assistant Geneva Christopher noticed a customer hadn’t collected mail in several days. She entered the house through an open door and found the woman lying on the floor, where she had fallen days earlier and broke her hip. Christopher called 911 and stayed with the woman until help arrived. […]
“I treat customers the way I want to be treated — with concern and respect.” […]
Read More… from Appalachian District Business Service Network Representative Jane Gross
USPS avoided many of the pitfalls that bedeviled other agencies during the Hurricane Katrina disaster, according to a new retrospective in Government Executive magazine. The article praises the Postal Service’s “remarkable response” to the storm, which wreaked havoc on the Gulf Coast states 10 years ago. In addition to keeping the mail moving throughout the […]
The Postal Service is requiring all ACE computer users to update their eAccess password recovery setting profiles by Oct. 18. The update is part of a broader effort to bolster USPS online security. To complete the password recovery settings profile, log into eAccess. A window will appear indicating these settings must be updated. Password recovery […]
Do you know a Postal Service team that successfully recycles, conserves energy, reduces consumable waste or saves water? If so, nominate the team for a Postmaster General Sustainability Excellence Award. The annual awards honor field and headquarters units that foster sustainable workplaces. As many as 10 teams will be selected. Teams compete among small facilities […]
The Postal Service has exclusive access to mailboxes because the public expects and requires secure, efficient and affordable deliveries, a spokesman writes in a new blog post. “[E]xclusive mailbox access isn’t some kind of gratuitous privilege,” Media Relations Manager David Partenheimer writes on the USPS blog. “Rather, it reflects common sense ways of helping the […]
Today’s hero is a full-length article. […]
Read More… from Susan Penney and Ruth Bennett, Miamisburg, OH
The Learning Management System (LMS) tracks online courses. After you’ve successfully completed a course, the system will process your completion record. […]
I’d like to express my sincere thanks to Doug Lehman and his fellow Kansas Patriot Guard members. […]
“I tell customers if I don’t know the answer, I’ll find out. And then I follow through.” […]
Do you have a favorite phrase or saying? If so, it could become the basis to a strong online password. Postal Service ACE computers and many online sites require longer, more complex passwords that contain special characters and numbers. Consequently, they are becoming more challenging to remember. To create a strong, memorable online password, follow […]
The record-breaking wildfires roiling Washington state prompted about a dozen Post Offices to adjust operations last week, although most sites are now back in business. The fire is the largest in state history, scorching more than 400 square miles of heavily forested area in Okanogan County. The flames have claimed the lives of three firefighters […]
Western Area and Sacramento District set the pace in scanning performance during the week ending Aug. 21. Western (97.49 percent) once again led the areas. Capital Metro (97.08 percent) finished second for the third consecutive week, while Southern (96.83 percent) was third, up from fifth place one week earlier. Among the districts, Sacramento (98.02 percent) […]
What happens when two employees share the same name? A lot of misdirected emails, it turns out. David Walton, Postmaster in Charlotte, MI, started receiving another David Walton’s emails seven years ago. This David Walton, a communications specialist in Louisville, KY, had just started with the Postal Service. The newcomer was assigned an email address […]
“Thumbs up to new PMG Megan Brennan for pushing the Postal Service to become more competitive, innovative and financially solvent.” […]