“Employees who are in good health function at optimal levels. They are better able to provide quality customer service and increase productivity.” […]
Read More… from Capital Metro Area Occupational Health Nurse Administrator Carolyn Campbell
Janice O’Neal takes pride in scanning properly. The Roseville, MI, letter carrier knows that accurate scanning data is crucial to the Postal Service’s success. “I like the tracking texts and emails I receive as a customer, so I know how important it is to scan correctly,” says O’Neal, a 14-year postal employee. Every time an […]
The Postal Service is seeking nominations for its second annual Engagement Leader of the Year Awards. The awards honor leaders who are involved, enthusiastic and committed to improving their workplace environments. USPS will recognize leaders at the district, area and headquarters levels, culminating with a final honoree who will receive the national award. “We have […]
“It is a pleasure to provide excellent service to every customer who comes through the door.” […]
Read More… from Alexandria, VA, Customer Services Manager George Bowen
Postal Service employees delivering mail in New York and Colorado recently took extra steps to ensure customers’ safety. Rochester, NY, Letter Carrier Stacey McManus encountered a customer who had fallen outside his home and couldn’t get up. She called 911 and stayed with the man until emergency responders arrived. Fort Morgan, CO, City Carrier Assistant […]
I loved the “Railroad ties” article about how the Postal Service used trains to deliver mail. There’s a Railway Post Office car on display in Boulder City, NV. It’s very interesting to see. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.79 percent during the week ending June 30, down from one week earlier. Dakotas (99.21 percent) topped the districts, while Western (98.26 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
Need help? Anthony Moya is ready to listen. Moya is a technical support agent at the Edison, NJ, Customer Care Center. He handles as many as 70 calls a day from Postal Service customers. “Our goal is improvement,” he said. “Our job is to resolve customer concerns. Many of them are able to be fixed […]
The Postal Service recently honored 12 businesses for their performance and support of the organization’s mission. The companies received Supplier Performance Awards in five categories: performance, excellence, innovation, diversity and sustainability. A list of the honorees is available on LiteBlue. “This is an important event for the Postal Service because it gives us the opportunity […]
“I treat the customers’ mail as if it were my own.” […]
Highway Contract Route Driver Robin Stevens was delivering mail recently in Virgie, KY, when she discovered a customer who had apparently attempted suicide. Stevens called 911 and performed CPR until an ambulance arrived. […]
The “Double duty” story about Caitlin Dechelle, the stunt double in the “Wonder Woman” movie, was great. I’ve seen the movie twice. […]
The sight of discarded, unfolded U.S. flags stuffed in a box saddened David Hampton, an Army National Guard veteran. Hampton, a Newman Lake, WA, retail associate, was on a detail assignment at a nearby Post Office last fall when he made the discovery. “I felt strongly I should dispose of them properly,” said Hampton, adding […]
The Postal Service is a powerful engine of innovation in the modern economy, PMG Megan J. Brennan writes in a new opinion piece. “As the world changes to thrive in a digital environment so does the Postal Service. We have always evolved and innovated to drive the best value and experience for our customers and […]
In honor of Lesbian, Gay, Bisexual and Transgender (LGBT) Pride Month, “The list” looks at a sampling of LGBT Americans featured on stamps. 1. Edna St. Vincent Millay. The playwright and poet, who was openly bisexual and became the third woman to win the Pulitzer Prize for poetry in 1923, graced an 18-cent stamp in […]
The “Double duty” story about “Wonder Woman” stunt double Caitlin Dechelle is so cool. I know her parents are very proud of her achievements. […]
“The Postal Service is one of the most trusted organizations in America, and we have worked diligently to maintain that status. It took years of steadfast service to create our reputation.” […]
Read More… from Western New York District Acting Manager Monica Nevins
Postal Service employees delivering mail recently helped people and animals at risk in roadside emergencies. St. Louis Letter Carrier Brandy Miller stopped to help a man lying alongside a busy thoroughfare. He appeared to be having a seizure, so she called 911 and made sure he didn’t get hit by passing cars while waiting for […]
The Postal Service is testing new equipment in some retail lobbies to make it easier for customers to drop off packages for shipment. The Automated Parcel Drop (APD) is a self-service machine that allows customers to mail pre-paid and merchandise return parcels. Customers scan the package’s pre-paid label barcode at the APD, deposit the package […]
Gary Holland’s actions speak as loudly as his words. Holland, distribution operations manager at the Syracuse, NY, Processing and Distribution Center, has made the professional development of his employees a priority. “When employees receive effective training, it helps them feel more engaged and productive,” he says. Among his other duties, Holland oversees a mail handler […]
Training requirements. All Postal Service employees and contractors with access to the ACE computer system must complete their required CyberSafe at USPS training on time. Employees and contractors who fail to meet the deadline will experience limited ACE access until the training is completed. This change will take effect with the CyberSafe courses that are […]
“It gives me pleasure to serve my customers. If you are happy with what you do, you will take pride in it.” […]
Pinellas Park, FL, Letter Carrier TyReke McGruder is another example of the fine job done by our employees. He alerted police when a group of teenagers stole a bicycle parked outside a couple’s home. […]
Rural Carrier Associate Michael Ressel was delivering mail on a recent cold day in Blair, WI, when he spotted a little girl wandering around outside alone. He stopped to check on the shivering, half-dressed child, and she told him her mother had gone out the night before to get groceries, leaving her by herself. The […]
No matter where customers live, the Postal Service finds a way to deliver their mail. Here’s a look at five unique methods. 1. Mules. Five days a week, mules carry an average of 130 pounds of mail and supplies along an 8-mile route to the Havasupai people who live at the bottom of the Grand […]
Growing up in a postal family, Caitlin Dechelle always understood the importance of teamwork. It’s a lesson she has taken to Hollywood, where she is making her mark as Gal Gadot’s stunt double in the summer blockbuster “Wonder Woman.” Dechelle worked closely with the actress throughout the production, including helping her prepare for fight scenes […]
A Baltimore District employee relied on his Postal Service training to avoid a dog attack last week. Millersville, MD, Letter Carrier Darius Buggs was delivering mail when a dog jumped a fence and began charging him. Buggs remained calm, used his satchel to protect himself and sprayed the dog with repellent until it ran away. […]
“‘Until death do us part’” was a great story. I’m glad Rolf Christofferson was able to receive the lost love letter from his late wife. […]
Postal Service employees in Illinois, Michigan and New York recently helped customers experiencing emergencies at home. A Kewanee, IL, customer in her 90s couldn’t get up after a fall, but she managed to drag herself to her front door to await the arrival of Letter Carrier Mark Duncan. When he got there with her mail, […]
Read More… from Mark Duncan, Kewanee, IL; Pauline Kullik, Petoskey, MI; Rebecca Hibbert, Oswego, NY
“I have worked with customers my entire postal career. It has always been my pleasure to provide them with service that they will remember and appreciate.” […]
Read More… from Manassas, VA, Retail Associate Maritza Quintero