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Mark Duncan, Kewanee, IL; Pauline Kullik, Petoskey, MI; Rebecca Hibbert, Oswego, NY

Kewanee, IL, Letter Carrier Mark Duncan

Postal Service employees in Illinois, Michigan and New York recently helped customers experiencing emergencies at home.

A Kewanee, IL, customer in her 90s couldn’t get up after a fall, but she managed to drag herself to her front door to await the arrival of Letter Carrier Mark Duncan. When he got there with her mail, he heard her pleading for help. She asked Duncan to call her son, who rushed to the scene to further assist the woman.

In Petoskey, MI, Rural Carrier Associate Pauline Kullik got no answer when she knocked on a customer’s door to deliver Certified Mail. She looked through a window and saw the woman on the floor. When Kullik opened the unlocked door, the woman asked for help. Finding her cold to the touch, Kullik called 911. Emergency responders told her she likely saved the woman’s life.

Oswego, NY, Rural Carrier Rebecca Hibbert knew that a customer on her route was in poor health and lived alone, and she became concerned when the woman’s mail piled up over several days. Hibbert contacted local authorities, who checked on the woman and discovered that she was trapped underneath a piece of furniture.

“I would like to commend Becky for her deep concern and committed attentiveness to her customer,” Oswego Postmaster Darle Smith said.

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