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Delivering the goods

The Postal Service’s redesigned PS Form 3849 is a hit with both internal and external customers. USPS carriers are required to leave the form, also known as We ReDeliver For You!, when they are unable to deliver an item successfully. The form was updated this year with a simpler design and clearer instructions for customers and employees. Since the revised form was rolled out […]

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Shimon Hawkins and Raquel Hernandez, Corpus Christi, TX

Acting Customer Services Manager Raquel Hernandez was on the job recently in Corpus Christi, TX, when she heard loud popping sounds coming from the parking lot. Hernandez investigated and discovered that an electrical box on a neighboring building was on fire. She called out to Letter Carrier Shimon Hawkins, who was loading his vehicle nearby, […]

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Hey, Scooby!

If you want to know Scooby-Doo’s whereabouts, look no further than USPS. The organization will release a stamp next month to highlight the beloved canine and his new Scooby-Doo! Doo Good campaign, an initiative to help children and families create change in their communities. The stamp, which will be available in panes of 12, shows […]

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News quiz

Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Approximately how much money from Breast Cancer Research semipostal stamp proceeds was used for the new landmark study on early-stage treatment? a) $4.5 million b) $36 million c) $86 […]

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Need to know

About ‘Faces.’ “The Eagle Always Faces Forward,” a fast-paced video that shows the power and reach of the Postal Service network, is now available on YouTube. The 1-minute, 22-second video debuted at this year’s National Postal Forum and also was showcased during the most recent episode of Postmaster General Megan J. Brennan’s “Business Focus” series. […]

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Deadline approaching

USPS is urging employees to complete the Postal Pulse survey before the Friday, June 22, deadline. The survey allows employees to share observations about their workplace environments. This feedback helps USPS make changes and improvements. “Taking the Postal Pulse survey is a way to communicate with management what we need to get our job done,” […]

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Ebony Turonek, Clarkston, MI

Retail Associate Ebony Turonek recently came to the aid of a co-worker at the Clarkston, MI, Post Office who was experiencing a medical emergency. Carrier Technician Marianna Weissenborn was eating grapefruit when she started choking. Turonek sprang into action and performed the Heimlich maneuver until the piece of food was dislodged. “Ebony is my hero […]

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Are you ready?

The Postal Service is reminding employees to prepare for hurricane season, which began this month and continues through Friday, Nov. 30. Most coastal areas are subject to hurricanes. The storms can cause high winds, heavy rain, flooding and other dangerous conditions. Take these steps to prepare: • Complete a personal preparedness plan that includes a […]

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Need to know

Postal Bulletin. Tips to help employees protect themselves from heat exhaustion and heat stroke are included in the Postal Bulletin’s June 7 edition. The article is part of a broader Postal Service program that focuses on the recognition and prevention of heat-related illnesses. The organization has also sent informational postcards to every employee’s home and […]

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News quiz

Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. What’s the name of the new tool that makes it easier for employees to determine the whereabouts of customers’ packages? a) Bundle Visibility Visualization b) Single Package Look-Up c) […]

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Second acts

For more than two decades, students who had Coetta Ramsey as a second-grade teacher received a letter from her when they graduated from high school. Ramsey, who taught at St. Thomas Elementary School in south-central Pennsylvania, offered each student words of encouragement, along with a copy of their second-grade class photo and a $2 bill […]

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Becky Adams, Amarillo, TX

California resident Melanie McMullen and Amarillo, TX, Letter Carrier Becky Adams are longtime Facebook friends. Why? They met years ago when Adams was delivering mail to the apartment building where McMullen’s mother lived, and they wanted to stay in touch in case of an emergency. Recently, when McMullen couldn’t reach her mom, 88-year-old RoJeanne Thomas, […]

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News quiz

Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Fill in the blank: In her latest “Business Focus” video, Postmaster General Megan J. Brennan reports USPS uses the National Postal Forum to (blank). a) Generate sales b) Showcase […]

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LGBT Pride Month

Lesbian, Gay, Bisexual and Transgender (LGBT) Pride Month, an annual observance of the contributions of LGBT individuals, begins Friday, June 1. LGBT Pride Month is held each June to commemorate the Stonewall uprising, when patrons and supporters at a gay-friendly tavern in New York City led a protest against persecution. The 1969 incident served as […]

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Big opportunities

USPS got down to business in May. Post Offices across the United States hosted more than 7,100 workshops and other activities for entrepreneurs throughout the month, including several events during National Small Business Week, which concluded May 5. Participants received mailing and shipping tips and learned about offerings like Every Door Direct Mail and Informed […]

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Tried and true

Frances Higgs, a rural carrier who has delivered mail for the Superior, MT, Post Office for almost 40 years, will soon retire — at age 80. Before joining USPS in 1978, Higgs worked in a pharmacy in Colorado and later owned a used car dealership and tire shop in Superior with her husband. Her postal […]

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Jacqueline Shoupe, Jacksboro, TN

Jacksboro, TN, Rural Carrier Associate Jacqueline Shoupe was delivering mail recently when she noticed something amiss at a disabled customer’s home. The front curtain was torn down and the woman was waving frantically, trying to get Shoupe’s attention. Upon closer inspection, the Postal Service employee saw the customer’s caregiver lying on the floor, and the […]

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Unexpected path

When Stephanie Smith began a detail assignment four years ago, she didn’t realize the move would change her life. Smith, then a chemist in the Postal Inspection Service’s Forensic Laboratory, was sent to lend her expertise to the agency’s Dangerous Mail Investigations program. One of her first tasks was to write the job description for […]

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King among men

Here are four stamp offerings that honor Martin Luther King Jr., the civil rights leader whose birthday will be observed Monday, Jan. 15: 1. Black Heritage: Martin Luther King Jr. In 1979, a 15-cent stamp — the second in the Black Heritage series — was issued to honor King. 2. I Have a Dream. King’s […]

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That’s the spirit

Several Postal Service locations saw big increases in Operation Santa activity last month. Employees in New York City shipped more than 4,000 packages containing gifts requested through the program, about twice as many as the previous year. “It was rewarding to witness the enthusiasm of our customers, many of whom were participating for the first […]

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Rural Reach

The Postal Service has a message for employees: There’s new revenue to be found everywhere — even rural areas. Through its Rural Reach program, USPS encourages rural carriers to help identify new sales opportunities for the organization. Here’s what you should know: • Rural Reach targets small-business customers. The program leverages rural carriers’ relationships with […]

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Lisa Degnan, Winona, MN

Winona, MN, Letter Carrier Lisa Degnan knew that an older customer on her route checked for mail daily. So it worried her when she recently noticed that the woman’s mailbox was filling up. Degnan alerted local authorities, but she heard nothing more until she received a temporary forwarding order for that address. Six months later, […]

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Need to know

Bells are ringing. Several Postal Service employees from the New York area helped ring the closing bell at the Nasdaq stock exchange Dec. 28. The group included: Letter carriers Vicki Carmichael, Paula Drake, Principelina Mendes, Miguel Perdomo, Ken Smith, Garrett Smola, Lisa Sweeney, Timothy Thibault and Dominick Turilli Rural carriers Terry Dion and Kimberly Sutter […]

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Stamps spotlight

USPS is receiving praise for the select 2018 stamps that were recently announced. Sally Ride Science at UC San Diego, a nonprofit organization that promotes science education, issued a statement praising the Postal Service for its plans to release a stamp honoring Ride, the first American woman in space. “It was a great pleasure working […]

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Right on time

It’s another USPS holiday tradition: In cities across the nation last week, employees ensured customers received their last-minute packages. In Tampa, FL, a team of employees delivered packages Christmas morning. “Seeing people’s faces and the joy of seeing another gift coming in was really neat,” Letter Carrier Mark Lash told Bay News 9, a local […]

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