Letter Carrier Lisa Sweeney and customer Marie Boyer have become close friends since the Postal Service employee recently saved the 87-year-old woman’s life. Sweeney has delivered mail on her route in Staten Island, NY, for more than a decade, and she knows her customers’ routines well. She was alarmed when she returned from a week’s […]
When he was 2 years old, Stephen Waldorf was diagnosed with polio, a disease that ultimately destroyed the muscle tissue on his lower left side. The Detroit acting multimedia specialist learned to walk again with help from several charities, including the March of Dimes and the United Way. “I came from a large family of […]
Remembering Jacob. Jacob Thompson, a 9-year-old Maine boy whose recent request for holiday cards went viral, died this week. Jacob’s family announced his death on Facebook following an outpouring of global support from well-wishers who helped him celebrate an early, final Christmas. Thousands of cards and packages arrived at Jacob’s hospital, prompting his family to share […]
There’s good news for thousands of USPS customers and others who were tricked into using Western Union to send money to scammers. The U.S. Department of Justice has announced that fraud victims who used Western Union from Jan. 1, 2004-Jan. 19, 2017, to send money may be eligible to receive compensation. Earlier this year, Western […]
Flexible spending accounts (FSAs) can help your health care dollars go further during open season — but only if you plan accordingly, experts say. FSAs allow you to set aside money pretax to pay for health and dependent care expenses. You can enroll in an FSA during this year’s open season benefits enrollment period, which […]
To mark Thanksgiving, “The list” looks at six stamp offerings related to the holiday. 1. Mayflower. This 1920 1-cent stamp depicts the vessel that brought the Pilgrims to the New World — one year before they joined Native Americans to celebrate their first successful harvest. 2. President Abraham Lincoln. The nation’s 16th president, who established […]
Carrier Technician Donna Stajner was delivering mail recently in a Lincoln, NE, neighborhood when she spotted a little girl crying outside a house. Stajner approached the child, who said between sobs that she was 5 years old — and home alone. After checking inside to confirm that there was no caregiver around, the Postal Service […]
Gene Herrington, the employee profiled in “Good as gold,” should be cloned. We sometimes forget that we aren’t just employees. We’re public servants, too. […]
USPS is marking America Recycles Day by highlighting the USPS National Recycling Operation (NRO), which aims to expand and standardize postal recycling efforts. America Recycles Day, held each Nov. 15, is an initiative to raise awareness of the importance of recycling. “Recycling can no longer be considered an optional part of our business operations. In […]
USPS has released a Spanish-language holiday television commercial. Titled “Spanglish,” the 30-second ad follows a young boy who asks for a “trompo” — or spinning top — for Christmas. When the boy’s parents realize what he really wants is a trumpet — or “trompeta” — USPS and Informed Delivery help save the holiday. The commercial […]
Need help figuring out which health care, dental and vision plans are best for you during open season? If so, you can use Checkbook’s Guide to Health Plans on the Open Season LiteBlue page to compare available options. Once you’re ready to make a change, use PostalEASE to enroll in the Federal Employees Health Benefits Program […]
November marks the 100th anniversary of women letter carriers in cities. Here are six facts about their contributions to mail delivery. 1. Women began delivering mail in cities during World War I. Women had been rural carriers since at least 1899, but they didn’t deliver in urban areas until the nation experienced wartime workforce shortages. […]
Watching the Snowy Day stamp dedication video made tears of joy and pride fall from my cheeks — especially when the curtain dropped and the audience oohed and aahed. […]
Concordia, KS, Rural Carrier Gary Holbert recently grew worried that mail was piling up at the home of a customer who normally emptied his box daily. Holbert alerted police, who soon determined that his call came in the nick of time. Officers checked on the man and found that he was in dire need of […]
The following message is from PMG Megan J. Brennan: Veterans Day provides our nation with the opportunity to recognize brave patriots — courageous individuals including the veterans employed throughout our organization. They have served our country in two ways: first in the armed forces and now through the U.S. Postal Service. We thank them for […]
The Postal Service’s new holiday TV campaign is now underway. PMG Megan J. Brennan narrates the first commercial, a 60-second spot titled “Biggest Gift” that began airing this week. The ad shows a young boy longing to replace his teddy bear’s missing nose. With help from USPS and Informed Delivery, the boy’s parents arrange for […]
Informed Facility, the Postal Service’s newest content delivery platform, is providing valuable, real-time information for the organization. The online system includes dashboards and slideshows that can be displayed in postal facilities on monitors and ACE workstations. Informed Facility is also designed to complement existing data sources and dashboards, bringing them together in a central location. […]
Postal Service employees can participate in an online virtual benefits fair throughout this year’s open season, which runs from Nov. 13-Dec. 11. The fair offers information about the Federal Employees Health Benefits Program (FEHB), Federal Employees Dental and Vision Insurance Program (FEDVIP) and Federal Long Term Care Insurance Program (FLTCIP), as well as flexible spending […]
To mark Veterans Day this week, “The list” offers five military-themed Postal Service facts. 1. USPS is one of the nation’s largest civilian employers of veterans. More than 100,000 veterans currently serve in all levels of the organization. 2. The Military Postal Service Agency delivers everywhere. The agency, an extension of USPS, provides postal services […]
A Maine customer’s recent experience shows that Postal Service employees can be more than just hometown heroes. Nancy Bulges was vacationing in Niagara Falls, NY, with her husband and friends when a shopping excursion took a life-threatening detour. Bulges choked on a cookie in a souvenir store parking lot, and her husband’s attempt to save […]
The “Cat free” article was so heartwarming. It brought tears to my eyes. Bellmawr, NJ, Lead Automotive Technician Joe Romano and Labor Relations Secretary Donna Stires are heroes. […]
The Postal Service is demonstrating its commitment to deliver world-class customer experiences by giving customers a stronger voice. USPS is increasing the number of customer surveys included in the Customer Insights (CI) score, which is part of the National Performance Assessment (NPA). The goal: to better measure the Postal Service’s success in delivering excellent customer […]
Rudy and Lori Guillen, married letter carriers in Des Moines, IA, credit their military service with their personal and professional success. The couple met in 1984 while serving in the Air Force. They married a year later and relocated from Arizona to Iowa, where they soon began their postal careers. “The military helped Lori and […]
The History of Hockey stamps that USPS released last week aren’t the first philatelic offerings to celebrate athleticism. Here’s a look at five more sports-themed stamp releases. 1. Sporting Horses. The drama and pageantry of horses in polo, steeplechase, harness and track racing were featured on four 29-cent stamps in 1993. 2. Recreational Sports. Three […]
November is Native American Heritage Month, a time to honor American Indians and Alaska Natives. The annual observance celebrates the cultures, histories, traditions and contributions of American Indians and Alaska Natives. More than 4,000 Postal Service employees identify themselves as American Indians or Alaska Natives. The American Indian and Alaska Native population in the United […]
Letter Carrier Jennifer Olson was delivering mail recently in a Rogers, AR, neighborhood when she spotted a front door ajar and a customer in distress. The woman was unconscious on her living room floor, and she started vomiting blood while Olson was on the phone with a 911 dispatcher. The Postal Service employee followed the […]
The story about the cat’s rescue at the New Jersey plant is the kind of thing that puts humanity in the Postal Service. It brings a smile to read an article like this. […]
Postal Service employees will soon have a new way to share their ideas to improve the organization. IdeaSMART, a collaborative employee idea platform, is slated to be introduced in November. Employees will be able to use it to submit ideas that could be implemented by USPS. The initiative is part of the Postal Service’s efforts […]
Cody Hershaw has driven countless miles during his 48-year Postal Service career, yet he’s never had an at-fault accident. “I’m lucky,” said Hershaw, a Vancouver, WA, letter carrier. “You have to watch. People don’t watch or stop at signs.” Hershaw is one of several USPS employees who were recently honored with Joseph M. Kaplan Safe […]
A new Postal Service video shows how employees rose to the occasion in the aftermath of Hurricane Harvey. The catastrophic hurricane dropped more than 50 inches of rain on southeastern Texas, causing widespread flooding that displaced thousands of people. Despite the destruction, USPS employees aided customers in a variety of ways. “Once I got here, my […]