USPS logo LINK — USPS employee news Printable

Need to know

Viral mail, videos and more

Boy with shaved head in Superman pjs
Jacob Thompson, a child whose request for Christmas cards went viral, died this week. Image: Facebook

Remembering Jacob. Jacob Thompson, a 9-year-old Maine boy whose recent request for holiday cards went viral, died this week.

Jacob’s family announced his death on Facebook following an outpouring of global support from well-wishers who helped him celebrate an early, final Christmas.

Thousands of cards and packages arrived at Jacob’s hospital, prompting his family to share the toys and gifts with the other sick children, news outlets reported.

“Each and every person who sent Jacob a Christmas card, a gift, a Facebook message or video, or a prayer made a difference in the final days of his life,” the family’s statement read. “You brought Jacob joy, and you brought us all optimism for the future.”

Passport videos. The Postal Service has released two videos to educate customers on obtaining passports.

The first video, which lasts 1 minute, reviews the necessary forms and application fees for first-time passport applicants. The second video, a 1-minute, 30-second segment, offers tips for parents or guardians applying for passports for minors 16 years and younger.

Both videos can be viewed on the Postal Service’s YouTube channel.

What do you think? Link always wants to hear from its readers. Email your feedback to

Got news for “Need to know”? Email your submissions to

Post-story highlights