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First line of defense

Creating strong online passwords and keeping them confidential are two of the best ways to protect Postal Service and personal information from cyber intrusions and hacking. As part of National Cyber Security Awareness Month, the CyberSafe at USPS team offers these tips: Use a combination of uppercase and lowercase letters, numbers and special characters to […]

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Mailing the chief

When California sisters Noa and Neta Oranim sent a letter to President Obama describing how they’d improve life in the United States, they were hoping to receive a written response. Instead, Obama invited the girls to visit him last week at the White House. “It’s a once-in-a-lifetime opportunity,” Noa told local TV station KABC. During […]

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Going UPS

UPS is raising its ground, air and freight shipping rates, the company announced last week. Freight rates will rise an average 4.9 percent Oct. 26. Beginning Dec. 28, ground shipping will increase 4.9 percent, and air and international services will go up about 5.2 percent. UPS also will boost surcharges for fuel and heavy packages. […]

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Engineering search

The Postal Service is looking for a few good engineers. Well, maybe more than a few. USPS wants to hire more operations industrial engineers (OIEs), highly skilled professionals who help keep postal equipment operating efficiently. “We generally make things easier for employees on the workroom floor,” Rochester, NY, P&DC OIE Bianca Kirkland says in a […]

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Postal Bulletin

The Postal Bulletin’s latest issue highlights National Cyber Security Awareness Month, which is now underway. USPS is collaborating with the Department of Homeland Security on the effort, which aims to show employees how to protect sensitive information. The article includes tips, as well as information on the CyberSafe at USPS initiative. The Oct. 15 Postal […]

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‘Peanuts’ pals

The new stamps honoring “A Charlie Brown Christmas” hold special meaning for Sycamore, OH, Postmaster Earl Musick, a freelance cartoonist who was friends with “Peanuts” creator Charles Schulz. Musick grew up watching the holiday TV special and loved the comic strip. When he started cartooning in high school, Schulz was his biggest inspiration. “I really […]

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Word to the wise

Employees who use ACE computers must create their eAccess password recovery settings by Oct.18, part the Postal Service’s efforts to bolster online security. The new settings will be required to reset forgotten passwords. If the settings aren’t updated by Oct. 18, users must have a manager’s approval to reset forgotten passwords. To access password recovery […]

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AdjustPay update

Training is now available for AdjustPay, an online application that USPS managers and supervisors use to electronically authorize payroll adjustments for employees. The application is designed to simplify, automate and avoid the need to create and submit a paper version of PS Form 2240, Pay, Leave and Other Hours Adjustment Request. Managers and supervisors who […]

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First contact

If you have questions or encounter problems with the Learning Management System (LMS), contact your local manager of learning development and diversity. To find the contact information, log onto the LMS welcome page, find “I want to” and select “View My Manager, Learning Development and Diversity.” […]

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Heather Shrewsbury, Glen Fork, WV

Glen Fork, WV, Retail Associate Heather Shrewsbury was driving to work when she saw a toddler standing in the road near a house. Shrewsbury stopped and spoke to the girl, who could only say, “Mommy gone.” Shrewsbury went to the house and knocked on the door. When no one answered, she called 911. Emergency responders arrived and […]

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On the rise

FedEx plans to raise its fuel surcharges for the second time this year, a move that’s rankling some of the company’s business customers, The Wall Street Journal reported this week. The increase, which takes effect Nov. 2, comes amid falling gas prices nationally. FedEx attributes the higher surcharge to heavier packages and a rise in […]

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Finding solutions

Employees should use all available resources to resolve customer complaints, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. “Successful resolution increases the customer satisfaction rate dramatically,” Nemec says. The most commonly reported problems are locating missing packages, missed deliveries and change-of-address issues. Employees can get help handling many […]

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Scanning scorecard

Scanning scores remained competitive during the week ending Oct. 2. Western, with a rating of 97.43 percent, strengthened its hold on first place in the area standings. Capital Metro (96.86 percent) and Great Lakes (96.76 percent) ended the week in second and third place, respectively. Portland (97.95 percent) led the districts once again, while Hawkeye […]

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Save the dates

The Postal Service has issued its recommended holiday mailing and shipping deadlines for domestic, international and military services. The domestic and international dates are included in a news release USPS issued Oct. 7. Details on shipping supplies are included too. A second release, also issued Oct. 7, lists the recommended deadlines for mailing and shipping […]

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Making it possible

Postal Service employees can help people around the world — including their own co-workers — by participating in the Combined Federal Campaign (CFC), USPS leaders said this week. “Through your donations, the Postal Service supports charities that offer life-enriching and life-saving programs,” PMG Megan Brennan said at a CFC kickoff event in Washington, DC. “And […]

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Ready to ride

The Postal Service has ordered more than 9,000 cargo vans from Fiat Chrysler Automobiles, part of a broad effort to invest in new vehicles and equipment for USPS. Fiat Chrysler will supply the Postal Service with 9,113 Ram ProMaster 2500 cargo vans. The 2016 vehicles are equipped with a 3.6-liter Pentastar V-6 engine rated at […]

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Heroes’ corner

A Postal Service employee was recently credited with saving the life of a customer who was trapped in his home for 10 days and survived mostly on rain water. Hope Hull Rural Carrier Cissy Cartwright knew something was wrong when she realized the man, Tommy Hope, wasn’t picking up his mail. Since Hope lives in […]

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Scanning scorecard

There was new movement near the top of the area and district scanning standings during the week ending Sept. 25. While Western (97.4 percent) and Capital Metro (96.94 percent) continued to lead the areas, Great Lakes (96.69 percent) climbed one spot to take third place. The district standings also were volatile: Portland (97.99 percent) finished […]

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‘The Inspectors’ arrive

“The Inspectors,” a new CBS dramatic series about the Postal Inspection Service’s efforts to fight crime and protect the mail, will debut Saturday, Oct. 3. Most stations will air it at 10:30 a.m., so check your local listings. The half-hour show aims to educate viewers on how to guard themselves from identity theft, email scams and other […]

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Get smart

The Postal Service wants to give employees the knowledge they need to make good business decisions. This week, USPS will introduce “smart business moments” — short reminders that cover the policies, regulations and laws that involve the organization. Managers and supervisors are asked to offer these reminders during meetings that include more than 10 people, […]

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