Lydia St. Denis, Rochester, NY
Peter Pontzer’s story broke my heart. […]
megan_plummer
Posts by megan_plummer
Boston Acting Vehicle Maintenance Facility Manager Hank Burke
“I talk to a lot of people and promote the Postal Service whenever I can. I try to help customers and set things up as a win for everybody.” […]
Read More… from Boston Acting Vehicle Maintenance Facility Manager Hank Burke
Extra mile
Knox City, TX, Postmaster Kim Stafford pays attention to her customers, so it didn’t take her long to realize two of them — spouses who own a candle-making company — were using a USPS competitor to ship packages. Stafford was determined to win the company’s business, so she explained to Lee Rowland, one of the […]
Matters of import
The Postal Service will no longer offer scanning and tracking services for some international Registered Mail destined for the United States. If an international post hasn’t upgraded its capability to offer a product with “visibility,” USPS will not offer tracking and scanning. This change takes effect Oct. 1. The change is being made to improve […]
Heroes’ corner
Langford, SD, Postmaster Becky Wegleitner became concerned recently when she noticed a customer’s mailbox was full. She knew the man lived alone and asked one of his friends to check on him. The friend later reported the man had fallen and was unconscious in his home. He was discovered during a heat wave, and emergency […]
Letters love
Some people consider it cool to do things their grandparents once did, including sewing their own clothes, growing their own vegetables — and writing their own letters. “When you get a letter, it’s not something minimized or clicked away. It’s like … a respite in the day,” Lydia Clarke told the Los Angeles Times last […]
What’s RDM?
The Retail Data Mart (RDM) system stores customer transaction information from Post Offices. RDM reports are used for operations planning, sales and market analysis. […]
Anna Braun, Aurora, IL
I’m thrilled about “The Inspectors” TV series. Viewers will have an opportunity to learn about how the Postal Inspection Service works to protect the public. […]
Jeanette Davis, Bolingbrook, IL
Bolingbrook, IL, Letter Carrier Jeanette Davis recently noticed the absence of a customer who usually greets her at an apartment building on her route. She asked the manager to check on the customer. The man was found unconscious and taken to a hospital, where he recovered. His daughter said Davis saved her father’s life. […]
Mary Beth Powers, chief executive officer, Serious Fun Children’s Network
“[This new] stamp expresses the national admiration for Paul Newman’s generous spirit and his concern for others.” […]
Read More… from Mary Beth Powers, chief executive officer, Serious Fun Children’s Network
Faster food
Target is testing same-day grocery deliveries in the Minneapolis area, joining a growing list of retailers that are aiming to fulfill online orders faster. Instacart, a start-up service, is delivering the orders for Target. The retail chain also is experimenting with in-store pickups to boost online sales. Since Instacart began working with Whole Foods last […]
Welcome woman
Dublin, NH, Rural Carrier Margaret Schillemat is nothing short of a one-person welcoming committee. When new residents are added to her route, she mails them a handwritten note to welcome them to Dublin and highlight local attractions. Schillemat, the only carrier in the roughly 1,600-person town, believes the notes help bring the dispersed community together. “I think […]
Honoring Paul Newman
The Postal Service dedicated a stamp honoring Oscar-winning actor and philanthropist Paul Newman Sept. 18. “Paul Newman left an indelible mark on American film and American culture. He loved life. He loved the arts. And perhaps most importantly, he loved to help others,” said Eastern Area VP Joshua Colin. The stamp was dedicated in the […]
‘The greater good’
PMG Megan Brennan is praising Postal Service employees for their service to customers, especially during emergencies. During a recent visit to Mississippi District, Brennan thanked the USPS workforce for its “dedication and willingness to work together, as a team, for the greater good.” The visit helped kick off National Preparedness Month, which is held each […]
Phyllis Isaacs, Dallas
Kudos to Ben Lovato and Jim Kimber for making it easier for firefighters to keep in touch with their loved ones. […]
Vehicle Operations Clerk Felicia Flot
“I’m grateful to the Postal Service for letting me transfer to Atlanta because many people lost their jobs, along with their other possessions.” […]
Kimberly Anderson, Hudson, FL
A retail associate alerted Hudson, FL, Acting Customer Services Supervisor Kimberly Anderson when a man tried to mail several Priority Mail Express packages at once. Anderson talked with the customer and determined he was ensnared in a scam. She asked Postal Inspectors to meet the man, who said he was sending money to claim a prize. The packages, which […]
Processing claims
Need the latest information on handling a damage claim? Refer to the retail service talk on domestic claims, international inquiries and damaged report processing (August update). Visit the Accounting claims page for more information. […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights Energy Action Month, which is held every October. The publication reports on the Postal Service’s progress in reducing energy usage. The article also provides an overview of ongoing sustainability initiatives, including efforts to boost recycling. The Sept. 17 Postal Bulletin also has a Thrift Savings Plan fact sheet and […]
Postal praise
Employees who took the Postal Pulse survey have expressed interest in the question that asked if they had received recognition or praise for doing good work within the past week. The question underscores the link between feeling appreciated and being productive, said Acting Employee Resource Management VP Nancy Rettinhouse. “All of us have a basic […]
Frequent fliers
Sometimes finding a sales lead is as easy as opening a mailbox. No one knows this better than San Mateo, CA, Letter Carrier Alex Franco, who recently noticed an uptick in businesses leaving fliers in residential mailboxes to avoid paying postage. Franco began encouraging his fellow carriers to bring the fliers back to the Post […]
POW-MIA Recognition Day
Sept. 18 is National POW-MIA Recognition Day, one of six days a year that all USPS facilities must fly the POW-MIA flag. The flag and its display honor the sacrifices made by members of the armed forces held as prisoners of war or missing in action. The POW-MIA flag must fly below the U.S. flag. […]
What’s MTEOR?
The Mail Transport Equipment Order (MTEOR) system allows mailers and plants to order mail transport equipment and track orders online. […]
Eric Momsen, Berlin, WI
Berlin, WI, Letter Carrier Eric Momsen was delivering mail when he noticed smoke behind a house. After persuading the skeptical homeowner to investigate, she realized the garage was on fire and called 911. Firefighters arrived and extinguished the blaze before it spread. The woman thanked Momsen. […]
Ashland, VA, Letter Carrier Tom Kennedy
“I enjoy my customers and being out on my route. My advice to other employees is to learn how to enjoy your job. I love mine.” […]
Carolyn Pitts, Norge, VA
Thank you for your story about the firefighters battling wildfires in the west. It made my day. My grandson Andrew is a firefighter in Oregon. […]
Election protection
When a labor union found itself up against a tight deadline to mail election ballots, Washington, DC, Retail Associate Carla Miller sprang into action. Miller worked with representatives from National United Security and Police Officers of America to ensure their mailing went out on time. “In the end, all ballots were delivered,” said Assane Faye, […]
Shipping showdown
Several major retailers have lowered the minimum requirements for free shipping, another sign the competition for online shoppers is heating up. For example, Toys R Us has lowered its free shipping minimums from $49 to $19, below the minimums set by Target ($25) and Wal-Mart ($35). “Based on current insights and a comprehensive review of […]
In the running
USPS has been nominated for two Postal Technology International Awards. The Postal Service is nominated for a digital innovation award for the new Business Connect Portal, a site that makes it easier for employees to submit sales leads. Also nominated are digital services from Correos Spain, SingPost and Asendia, a joint venture between Swiss Post and La Poste […]
Hispanic American Heritage Month
The Postal Service will join other organizations and individuals across the nation who will observe Hispanic American Heritage Month from Sept. 15-Oct. 15. This year’s theme, “Hispanic Americans: Energizing Our Nation’s Diversity,” reflects the ongoing contributions of Hispanic Americans to the nation’s economy and culture. Hispanic Americans comprise 9.4 percent of the Postal Service’s workforce, […]