Anaheim, CA, City Carrier Assistant Casey Stevens was delivering mail when he saw a woman lying in a driveway, where she had fallen and injured herself. Stevens called 911 and stayed with the woman until help arrived. The woman was taken to a hospital and treated for a broken pelvis. Her daughter later said Stevens […]
Doug Lehman, you truly are an American hero. […]
Don’t skip screens when taking a Learning Management System (LMS) course because it could indicate the course hasn’t been completed. To properly complete a course, always listen to each screen’s narration, then locate and select the log off button to complete the course. […]
“Wherever I go, I tell customers that [the Postal Service delivers] everywhere. What other organization does that?” […]
Read More… from Elizabeth City, NC, Custodian Ron Harrington
The national scanning rating hit 96.73 percent during the week ending Sept. 4, up almost a full percentage point from one week earlier. Portland (98.03 percent) surged six spots to lead the districts. Hawkeye (97.92 percent) was second, while Sacramento (97.69 percent) climbed three spots to finish third. Western (97.4 percent) once again led the […]
USPS has introduced an email notification system to let customers and Post Offices know the status of their orders for expedited packaging supplies and extra services forms. The system, which went into effect Aug. 31, sends emails to customers and Post Offices when their orders are received, processed, shipped and delivered. The notifications will improve the […]
World Suicide Prevention Day is held each Sept 10 to raise awareness and encourage people to get help. If you’re concerned someone you know is having suicidal thoughts, the Employee Assistance Program (EAP) recommends talking to them. If you have a long history with the person, you could help them feel comfortable discussing their feelings. […]
Postal Service employees are showing their appreciation for the firefighters battling drought-fueled wildfires in the west. Using his own money, Lower Lake, CA, Postmaster Ben Lovato recently purchased and distributed hundreds of postcards to crews fighting the recording-breaking fires burning in his state since mid-August. The firefighters used the cards to write home from areas […]
“Pay attention to kids and pets and be alert.” […]
I am so excited about the new Charlie Brown stamps. My family still gathers to watch “A Charlie Brown Christmas” each year — even though my kids are grown. […]
Rural Free Delivery (RFD) began in 1896 as an experiment in West Virginia to bring mail delivery and pickup to farmers and others living outside urban areas. The word “free” was dropped in 1906. […]
The New Deal era murals that adorn Post Offices across the nation continue to fascinate the public. The Palm Beach Post recently gave readers a history lesson on the artists and murals on view at three local facilities. One, the 1940, six-panel work, “The Legend of James Edward Hamilton, Mail Carrier” depicts the Palm Beach […]
A recent Newsmax article highlighting 11 must-see landmarks in Washington, named the Smithsonian’s National Postal Museum No. 1. The poll was conducted by Newsmax summer interns who were instructed to find the best of what the nation’s capital has to offer. The article explains the museum is “for more than the avid philatelists” and that […]
Postal Service employees are invited to audition for a TV commercial that will debut this holiday season. No prior acting experience is required. The commercial will showcase the Postal Service’s improved tracking updates and reinforce service reliability. To audition, follow these steps: Create an audition video. In the video, state your name, where you’re from, […]
Customers continue to pare back on magazine and newspaper subscriptions in favor of online alternatives, new research shows. Periodicals accounted for just 4.1 percent of household mail in 2014, while volume fell 10 percent between 2012 and 2014, the Postal Service’s latest household diary study found. The data confirms a long-term shift in reading habits […]
“[Customers appreciate it when we understand] that their time is valuable and that we value them. That’s the start of a good relationship.” […]
Read More… from Richmond District Customer Services Supervisor Charisse Scott-Davis
I was glad to see the story about Doug Lehman and the Kansas Patriot Guard riders. There are quite a few current and retired employees involved in this organization. I was proud to ride along on one of the missions. […]
Managers can delegate another employee to approve and reject training requests through the Learning Management System (LMS). Managers also can assign another employee to record training, manage mandatory training assignments and to view an employee’s training history. […]
Columbus, NE, City Carrier Assistant Aaron Muller was delivering mail when he heard a man calling for help. He found the man lying on the ground, unable to get up. Muller offered to call 911, but the man declined. Muller helped the man back into his house and gave him water and a towel to […]
Mail remains popular with advertisers, despite inroads from online and email advertising, new research from the Postal Service has found. Direct mail spending rose 4.2 percent in 2014 — the only non-Internet advertising medium that increased, according to the study. The weak economy constrained growth in total advertising spending in 2014, while a 15.4 percent […]
Western Area (96.66 percent) and Hawkeye District (97.62 percent) led the scanning performance standings during the week ending Aug. 29. Eastern Area (96.22 percent) was second among areas. Capital Metro Area, with a rating of 96.15 percent, finished third. Meanwhile, Mid-America District (97.48 percent) rose from seventh to second place. Northland District, with performance rating […]
Stamps honoring the 50th anniversary of “A Charlie Brown Christmas” will be dedicated Oct. 1 at the Charles M. Schulz Museum in Santa Rosa, CA, USPS announced this week. The stamps will depict 10 scenes from the 1965 TV special and be sold in booklets of 20. The Postal Service previewed the stamps in August, […]
A fast-growing candle company in Louisville, KY, was using a commercial shipper to send packages to 8,000 recipients each week. There was just one problem: Many of the glass-enclosed candles arrived damaged. Enter Chad Rice, a senior field sales representative for Kentuckiana District. He met with the company’s executives and persuaded them no one can […]
“I have elderly parents and I kept thinking that this could happen to them. I consider it part of my job to protect our customers.” […]
It’s amazing how those who’ve served our nation continue to do so. Thank you, Doug Lehman. […]
Council Bluffs, IA, Letter Carrier Daniel Lyons was delivering mail when he found a bank deposit envelope containing $1,100. He notified his supervisor, who took the money to the bank and explained how Lyons found it. The bank returned the money to its owner. […]
Visit the Customer Experience Essentials site for tips on sharpening your customer service skills. […]
Little Rock, AR, Letter Carrier James Powell appeared on local television last week to pick up a special care package. The morning news team at NBC affiliate KARK filled a Priority Mail Express box with goodies for D.J. Williams, a onetime University of Arkansas football player who was recently recruited by the NFL team in […]
A new video is giving Facebook users a glimpse of the important role scanning plays in package processing. The 13-second production shows Industry, CA, Mail Processing Clerk Bob Vineyard scanning a Priority Mail parcel inside a USPS facility. The accompanying message: “Our scanners help us deliver billions of packages per year. By the time you […]
The Postal Service has approved new design standards for curbside mailboxes, a move that will allow customers to purchase bigger boxes that can accommodate packages. Under the new rule, mailboxes must be able to fit a minimum sized mail item 7 inches high by 13 inches wide by 16 inches deep. The rule will take […]