Lindenhurst, NY, Postmaster David Mannino
“Our customers are the reason we’re in business.” […]
joseph_goldfus
Posts by joseph_goldfus
Retail details
The Postal Service is deploying new software to make it easier for employees to serve customers at retail locations. More than 17,700 sites will receive the new Retail Systems Software (RSS), which replaces Point of Sale (POS) One software. RSS offers improved data recovery, easier access to top transaction functions and reduced training time. “This […]
Full bloom
The Postal Service marked the start of spring March 20 by dedicating four Water Lilies stamps at a philatelic show in Cleveland. In anticipation of strong consumer demand, USPS is printing a half-billion of the colorful stamps instead of 20 million to 40 million, the usual run for new stamps. The stamps depict four classic garden […]
The mail moment
When Greater Boston Sr. Sales Executive Tim Gallagher learned a major catalog retailer was interested in expanding its use of mail, he pitched the company on several affordable options. Gallagher told the executives about the “mail moment” — the daily ritual that consumers devote to retrieving their mail and discovering what it offers. The mail […]
Milwaukee, WI, Letter Carrier Ed Hanssen on looking for sales leads
“I’m always looking for ways a company can save on shipping through the Postal Service.” […]
Read More… from Milwaukee, WI, Letter Carrier Ed Hanssen on looking for sales leads
Ring, ring, ring
Answer the phone within three rings. A prompt answer shows we’re ready to serve. […]
Louis Mustillo, West Seneca, NY
West Seneca, NY, Letter Carrier Louis Mustillo was delivering mail to a house when he smelled a strong odor of natural gas. He alerted the resident, who called the gas company. The utility’s representatives located the gas leak and repaired it. The customer later sent a letter thanking Mustillo. […]
Another first
Terriann Burke was sworn in as the 33rd Postmaster of Rochester, NY, March 10. She’s the first woman to serve in the position since the Rochester Post Office’s establishment in 1812. Burke started her career as a Rochester letter carrier in 1995. She later served in several managerial positions. “I have never for one day […]
Texas tenacity
Postal employees in Galveston, TX, were recently recognized for preventing a customer from being scammed out of more than $6,000. The scammer told Walter Wier he won the lottery and needed to send money to insure his winnings. Wier had already sent more than $7,000 to cover the “taxes.” When Weir got to the Post […]
Manabe to leave USPS
Chief Marketing and Sales Officer Nagisa Manabe will leave the Postal Service effective May 22, after three years as a member of the Executive Leadership Team. PMG Megan Brennan said Manabe has been “a strong leader” for the Postal Service. “Nagisa elevated our approach to pricing, product and service development, and marketing strategy,” said Brennan. […]
Los Angeles Letter Carrier Johnnie Jameson
“I believe it’s my job to promote the Postal Service, especially since I’m the face customers see every day.” […]
Handling damaged articles
Employees must submit PS Form 2856, Damage Report of Insured Article and Contents, when a customer files a claim and presents a damaged article at the Post Office. Visit the Accounting site for more tips on handling damaged articles. […]
Raschelle Parker, Washington, DC
Sending a personal note is something I was taught as a child and passed on to my daughter. While she is away at college I continue to receive notes and cards from her. There is nothing better than receiving a hug in the mail from a loved one or friend. […]
Pamela Mullen, Ashmore, IL
Ashmore, IL, Rural Carrier Pamela Mullen became concerned when she noticed a customer hadn’t collected his mail in several days. She asked a neighbor to call emergency responders, who entered the house and discovered the man had died. Later that day, Mullen assisted another customer who had fallen and needed help getting back to her […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights Lean Mail Processing (LMP), which aims to eliminate waste and help manage nail transport equipment (MTE). The March 19 edition also includes guidelines for handling different types of MTE and information on the Mail Recovery Center’s search process. […]
Lost and found
Al Pacino’s new movie “Danny Collins” isn’t just about rock ’n’ roll — it’s also about the enduring power of letters. The movie casts Pacino as the title character, a disillusioned singer-songwriter whose life is changed when he receives an encouraging note written to him decades earlier by John Lennon. The screenplay is based on an […]
Fresh test
USPS is expanding its grocery delivery service in the Los Angeles and San Diego areas, part of the organization’s efforts to explore new ways to meet customers’ changing needs. The test aims to build on the success of a two-month operational test that concluded last fall in San Francisco. Customers could order groceries and other products […]
Hudsonville, MI, Rural Carrier Cathy Remenak
“I submit a lead whenever I see an opportunity for revenue. I also talk to new businesses to see if we can be of service to them and if they’re using a competitor for shipping.” […]
Read More… from Hudsonville, MI, Rural Carrier Cathy Remenak
What’s the EIC?
The Excess Item Catalog (EIC) located on eBuy2, lists excess postal equipment, materials, furniture and supplies. It serves as the first source of supply, saving the Postal Service money. […]
Connie Wray, Thomasville, NC
Thomasville, NC, Letter Carrier Connie Wray was delivering mail at a house when she found a woman who had fallen off the back of a truck onto the driveway. After confirming the woman wasn’t seriously injured, Wray helped her up and back into the house. […]
On the horizon
Customer Connect, a program that encourages letter carriers to identify new business opportunities for the Postal Service, has generated almost $2 billion in revenue. “As letter carriers, we see firsthand how businesses mail and ship,” said Sandusky, OH, Letter Carrier Marcia Kinsley. “Many businesses are just plain unaware that we offer a better quality, more […]
Immaculate reception
All Postal Service employees contribute to the organization’s reputation — a sentiment Fremont, OH, Post Office Custodian Mark Venis has taken to heart. “We need to be conscious of the image we give to the public,” said Venis, a 29-year USPS employee. “Whether it’s our facilities, our uniforms, our trucks or our attitudes, it all […]
Fan mail
Never underestimate the power of a handwritten letter — as one basketball fan who uses the Reddit online bulletin board will tell you. The fan, who goes by the name Sibewolf, wrote letters to all 30 National Basketball Association (NBA) teams, asking why he should root for them. Only the Minnesota Timberwolves responded, sending Sibewolf […]
Ron Rempinski, St. Louis
I like reading the full-length “Heroes’ corner” stories and [seeing] the photos that go with them. […]
Fairfax, VA, Acting Postmaster Lisa Skelton
“By providing our customers with positive retail experiences and offering products that deliver value and performance, we can secure our position as America’s preferred mailing and shipping service provider.” […]
Deonna O’Neill, Thurmont, MD
Today’s hero is the full-length story, Heroes’ corner. […]
What’s DOIS?
The Delivery Operations Information System (DOIS) helps supervisors manage delivery unit office tasks, including preparing mail and handling route inspections and adjustments. […]
Demand and supply
Looking for printed forms, maintenance or office supplies? Check out eBuy2 before shopping elsewhere. Visit the site and click on the Material Distribution Center catalog to search for items. There are separate online catalogs for maintenance and office supplies. You can often avoid using your USPS credit card by shopping eBuy2 sources. Additionally, you can […]
Remembering Selma
DPMG Ron Stroman discussed the Postal Service’s historic role in providing middle-class jobs with fair pay for African-Americans during a March 7 ceremony commemorating the 1965 civil rights march in Selma, AL. USPS emerged as a “gateway to the middle class” during the early 20th century and now serves as a leading employer of African-Americans, […]
Common ground
Training for the Postal Service’s dispute resolution program is now available through the Learning Management System. The training is mandatory for all Postal Career Executive Service, pay band and Executive and Administrative Schedule employees, who must complete the course by Sept. 30. Course number: 10023809. The voluntary program, Resolve Employment Disputes Reach Equitable Solutions Swiftly […]