Tuesday, July 4, is Independence Day, the annual holiday that commemorates the adoption of the Declaration of Independence in 1776. Independence Day holds special significance for the Postal Service, whose history is closely tied to the nation’s birth. USPS traces its roots to July 26, 1775, when Benjamin Franklin was appointed Postmaster General by the […]
Postal Service employees recently came to the aid of a customer, a co-worker and a child in moments of need. Cheektowaga, NY, Letter Carrier Michael Fox was concerned that a disabled customer’s mail was piling up over several days. He alerted his manager, who contacted authorities. When they checked on the woman, she was in […]
Read More… from Michael Fox, Cheektowaga, NY; Mary Martinez, Phoenix; Michelle Ramer, Muscatine, IA
My favorite Link column is “Heroes’ corner” and its stories of the many employees who do extraordinary things to help our customers. […]
“Engaged employees are happier and ultimately more productive. It really is that simple.” […]
Read More… from Capital Metro Area Engagement Ambassador Joan Lanier
The Postal Service will celebrate the legacy of the Walt Disney Studios Ink & Paint Department by releasing Disney Villains stamps that showcase 10 classic characters. The villains are: the Queen (“Snow White and the Seven Dwarfs”), Honest John (“Pinocchio”), Lady Tremaine (“Cinderella”), the Queen of Hearts (“Alice in Wonderland”), Captain Hook (“Peter Pan”), Maleficent […]
Total Eclipse of the Sun, a first-of-its-kind U.S. stamp that changes when you touch it, was released June 20 by the Postal Service. The stamp shows an eclipse that transforms into an image of the moon from the heat of a finger. This is the first U.S. stamp application of thermochromic ink, the technology that […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending June 16, up from one week earlier. Dakotas (99.22 percent) topped the districts, while Western (98.2 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see the […]
I enjoyed the recent “Best in class” story about Mary Parker, the schoolteacher who competed on “Jeopardy!” The article hit close to home because David Clemmons, the winner of the show’s teachers’ tournament, is from Keller. […]
“Transportation moves the mail. The Postal Service’s motor vehicle operators and highway contract drivers ensure people across the country receive their mail.” […]
Read More… from Springfield, IL, Network Transportation Manager Priscilla Bryant
Letter carriers delivering mail in Texas and Florida recently came to the aid of customers who needed help after falling. Miguel Leal Jr. assisted a 92-year-old woman who had fallen in her front yard in Pampa, TX. She had been unable to get anyone’s attention before Leal came by. The customer’s son later wrote to […]
Read More… from Miguel Leal Jr., Pampa, TX; Adam Martin, Arcadia, FL; Shanalee Bernal, Tulia, TX
Have a Ball! stamps — new stamps with the look and feel of balls used in eight popular sports — were released June 14 by the Postal Service. The round stamps depict balls used in baseball, basketball, football, golf, kickball, soccer, tennis and volleyball. A special coating applied to selected areas of each stamp gives […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.77 percent during the week ending June 9, down from one week earlier. Dakotas (99.16 percent) topped the districts, while Western (98.17 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see the […]
Simon Storey has been appointed vice president of Employee Resource Management, a role he has filled on an acting basis since February. Storey is responsible for directing USPS talent acquisition, diversity, organizational design, workforce planning, injury compensation and medical and safety programs. Additionally, Storey oversees management of the Human Resources Shared Service Center. Storey, whose […]
“I’m proud to serve the people of Carrollton and to help them get their mail.” […]
Read More… from Carrollton, TX, Retail Associate Minh Tcheng
Letter Carrier TyReke McGruder was delivering mail recently in a Pinellas Park, FL, retirement community when he saw a group of teenagers steal a bicycle parked outside a couple’s home. McGruder alerted police and went to the residence to let the couple know what happened. He also gave a statement to responding officers. Police located […]
I love the “Taking pride” story and Sylmar, CA, Letter Carrier Raul Tiznado’s attitude about how mail and package delivery should be treated. […]
Oklahoma District leaders say they’re engaging employees by listening. “It’s about the people and the process itself, and part of the secret is making sure the process is consistent day in and day out,” Oklahoma District Manager Julie Gosdin says. Gosdin is one of several district leaders who are interviewed in the latest episode of […]
The Postal Service is reminding employees of the importance of staying safe and cool throughout the summer season. You should stay hydrated before, during and after work, even if you don’t feel thirsty. Research shows you should drink at least 8 ounces of water every 20 minutes to stay hydrated. Dressing appropriately for weather conditions […]
“I love everything about my job. My co-workers are nice and amazing. I’m part of a great team, and I have good friends.” […]
Postal Service employees delivering mail also brought help to several customers recently. Alva, FL, Rural Carrier Lydia Hernandez got worried when a customer hadn’t picked up his mail for a couple of days and had left his garage door open. She alerted a neighbor, and together they discovered that the man had collapsed inside his […]
I just loved the “Fridays with Etta” story. It’s so nice to hear from a customer who appreciates all that we do. […]
It’s all about the customer. This is one of the key messages Chief Customer and Marketing Officer Jim Cochrane brought to this week’s National Postal Forum (NPF) in Baltimore. “Changing customer expectations, driven by innovation and digital transformation, is forcing all of us to put the customer at the center of everything we do,” Cochrane […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending May 19, up from one week earlier. Dakotas (99.21 percent) topped the districts, while Western (98.2 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
Memorial Day, a federal holiday to remember members of the armed forces who died while serving their country, is Monday, May 29, this year. “Postal Service employees are proud to observe Memorial Day,” said PMG Megan J. Brennan. “We are grateful for the sacrifices made by the fallen heroes who have died in service to […]
Postal Service employees are asked to take precautions against ransomware in the wake of the WannaCry cyberattacks affecting more than 200,000 systems worldwide since May 12. “Postal Service networks and operations are not impacted to date by this attack,” said Chief Information Officer Kristin Seaver. “However, the Postal Service is asking all employees to be […]
“Making sure our customers have an exceptional experience is what it’s all about.” […]
Read More… from Atlanta District Acting Marketing Manager Clayton Mitchell
I liked the “At your service” story about the importance of first impressions in customer service. […]
USPS employees recently took extra steps to ensure safety in the neighborhoods they serve. Grand Island, NY, Letter Carrier Kenneth Friend smelled gas at a residence and alerted the homeowner. She later told him that the gas company discovered a significant leak, and that his detection may have prevented a tragedy. When Postmaster Michael Romaszko […]
The Postal Service has reported its financial results for fiscal 2017’s second quarter (Jan. 1-March 31, 2017). Here are some highlights: • Controllable income. USPS posted controllable income of $12 million for the second quarter, below the $576 million it posted during the same quarter last year. Controllable income describes net income (or loss) that […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.71 percent during the week ending May 5, down from one week earlier. Dakotas (99.11 percent) topped the districts, while Western (98.14 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]