USPS is reminding employees that they are prohibited from using “mouse jigglers” and other non-approved technology on postal networks and equipment. Mouse jiggler technology fakes mouse movement to keep computers awake by preventing sleep mode or locking. Jigglers can be downloaded as an app, or they may come in the form of a dongle or […]
Bremerton, WA, Letter Carrier Debra Solan recently offered a helping hand to a customer who fell and injured her head. Solan encountered the woman on her porch while delivering mail. After calling 911, Solan stayed with the customer, comforting her and praying with her until emergency responders arrived. The woman later contacted the local Post […]
Glen Falls, NY, Letter Carrier John Richichi is a truly great human being and USPS employee. His quick thinking and awareness saved a woman and her son from injury or possible death. […]
“I look for opportunities. I check out where our competitors are delivering, and I reach out to that company to let them know how the Postal Service can save them money.” […]
Read More… from Ocean City, MD, Postmaster James “Dan” Woods
Hailing her as “an American treasure,” Deputy Postmaster General Ronald A. Stroman dedicated the Dorothy Height stamp Feb. 1 in Washington, DC. The ceremony, held at Howard University, also featured tributes from other African-American leaders, including U.S. Rep. John R. Lewis of Georgia; Alexis Herman, president of the Dorothy I. Height Education Foundation and the […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.65 percent during the week ending Jan. 27, up from one week earlier. Dakotas (98.82 percent) topped the districts, while Western (97.97 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. […]
Domtar Corp., one of the nation’s top paper producers, continues to rely on the Postal Service to deliver many of its products, the company’s chief executive officer says. The Fort Mill, SC-based company’s products — used in everything from copy paper to takeout containers — are sold throughout the United States and overseas. “Domtar is […]
The Postal Service and other organizations across the nation will celebrate African-American History Month, which begins Feb. 1. More than 157,000 postal employees are African-American. USPS will commemorate the month through activities at its facilities, as well as through the dedication of the Dorothy Height stamp, the 40th entry in the Black Heritage series. African-American […]
“While delivering mail, I am aware of my surroundings to ensure all children on my route are safe, even if they run into the road. I have four children of my own. I can only hope that every driver [does] the same.” […]
Read More… from Greenville, SC, Letter Carrier Meagan Guthrie
I loved the “On the go” story about the mobile service for seniors in Oregon. […]
After mailing multiple packages containing thousands of dollars in cash — their entire life savings — a California couple recently realized they were victims of a scam. They contacted the Postal Service in hopes of retrieving the last package they’d sent, before it reached its destination on the East Coast. Edison, NJ, Customer Care Center […]
The Customer Experience Essentials site has tips to help employees sharpen their customer service skills. […]
The Postal Service has released this year’s U.S. Flag stamp, which was dedicated Jan. 27 at the Southeastern Stamp Expo in Norcross, GA. Chief Human Resources Officer Jeffrey C. Williamson, who spoke at the ceremony, said the stamp will add “a touch of majesty and patriotic grace” to First-Class Mail correspondence. “The elegant yet simple […]
When Corona, CA, kindergartner Lily Fox wrote USPS last month to express her concerns about mail theft, she didn’t know it would lead to a visit from postal inspectors. Lily penned the note for a class project, addressing it to PMG Megan J. Brennan. “I want the bad people to stop stealing our mail,” Lily […]
In a new video, the Postal Service shares highlights from the recent Year of the Rooster stamp dedication. The 1-minute segment shows Western Area VP Greg Graves speaking at the ceremony, which was held this month at the Wing Luke Museum in Seattle. The video also includes brief comments from the ceremony’s participants, including Beth […]
“Collaboration is important. It can help foster ideas, cut down on accidents and unsafe practices, and improve employee engagement.” […]
Read More… from Atlanta District Safety Specialist Mark King
Way to go, Berlin, MD, Rural Carrier Tamela Donaway, for helping two customers during an emergency. It was an amazing story. […]
The Employee Self-Service (ESS) system allows users to make changes to flexible spending accounts, Thrift Savings Plan accounts and other personnel-related applications. […]
As Letter Carrier Blake Cooper recently delivered mail to a 93-year-old customer who lived alone in Eden, NC, he heard her calling out for help. Glancing through the mail slot in her locked front door, he saw her sprawled out on the floor and immediately called 911. The woman told emergency responders that she’d been […]
It’s been quite a year for expressing postal pride. Since the #PostalProud initiative began last winter, the expression has become ingrained in the organization’s culture. Many employees have embraced the opportunity to share their pride in being part of USPS. “It feels good to be a part of a team where all the members contribute,” […]
Ellie Walton, a 4‑year‑old cancer patient who captured headlines — and hearts — after her mother asked well-wishers to send the child postcards, has died. Sarah Walton announced her daughter’s death last week on a Facebook page for Ellie. “Ellie gained the strongest and most beautiful wings this morning around 8:30,” Sarah wrote. “Right now […]
Sears Holding Corp.’s recent decision to close 150 department stores has prompted a wave of nostalgia for the retail giant’s storied catalog business. Richard W. Sears introduced his company’s first print mailer, advertising watches and jewelry, in the 1880s. As Sears’ selection of merchandise expanded, so did its catalogs. Before long, customers could order appliances, […]
Happy trails. Allen Kane, the National Postal Museum’s director since 2002, is retiring. Kane, who previously worked for USPS for 30 years, expanded the Washington, DC, museum’s exhibition space, boosted the number of exhibitions and improved its fundraising efforts. He lists the opening of the museum’s William H. Gross Stamp Gallery as one of his proudest […]
“Great customer service begins at ‘hello’ with a warm welcome, plenty of eye contact and a genuine smile.” […]
Read More… from Sebastopol, CA, Post Office Officer in Charge A.J. Sadullah
Letter Carrier Glenn Palinkas recently grew concerned about an older customer on his route in Tarboro, NC. He knew how much she looked forward to getting mail, and it was piling up over several days. Palinkas approached his supervisor, who contacted police. Responding officers found that the woman had died. […]
New England Patriots quarterback Tom Brady is a caring individual. It’s unheard of in this day and age of technology to mail someone a two-page, handwritten letter. […]
Need help finding a course-delivery method in the Learning Management System (LMS)? Use the LMS extended search option to choose the delivery method you’re seeking, such as classroom, virtual learning or online training. […]
Mother Nature is shaking things up this winter, delivering extreme weather to areas that are usually spared from her wrath. States such as Alabama, Louisiana and North Carolina have experienced snow, sleet and hail in recent weeks, while California, Nevada and Oregon have been hit with blizzards. Despite these challenges, Postal Service employees are keeping […]
The Postal Service’s supplier diversity program is getting attention from Savoy, a newsmagazine that covers a variety of topics, including business, education and technology. USPS is “a recognized leader in multicultural business opportunities,” the publication reported in its latest issue. The article noted that in fiscal 2015, the Postal Service had contract commitments that exceeded […]
North America’s top catalog printer is working with the Postal Service to ensure the shopping publications meet customers’ changing needs. Arandell Corp., based in Menomonee Falls, WI, credits USPS with simplifying the mailing system and making other improvements that benefit the company’s clients. The relationship between the Postal Service and Arandell strengthened in 1987, when […]