Diana Pavero, Orlando, FL
“Little mailman” was a great story. I love the letter that Bloomsburg, PA, City Carrier Assistant Wes Winter wrote to the child reminding him “not to lose his spark.” We should all remember that every day. […]
Katie Howard
Posts by Katie Howard
David Martin, Moorhead, MN
A postal customer in Moorhead, MN, recently became trapped in his garage while working on his car. Letter Carrier David Martin was the first person to respond to the man’s cries for help. He discovered that the customer had gotten entangled in an electrical cord, fallen and knocked over a large board that had pinned […]
Pacific pride
Pacific Area VP Dean Granholm will retire May 3 after more than 35 years of federal service. Granholm was appointed Pacific Area’s vice president in 2012. Under his leadership, the area optimized delivery performance, improved customer service and introduced online tools to manage delivery units and retail facilities. “Dean has been a transformative leader,” PMG […]
Answers, please
The Postal Service offers several resources to help employees answer consumers’ questions about Informed Delivery. Informed Delivery is an optional, free feature that provides residential consumers with digital previews of their incoming mail. What should you do if you receive questions about Informed Delivery? • If you encounter a consumer who is not signed up […]
Bite sites
A total of 6,755 Postal Service employees were attacked by dogs in 2016, according to statistics USPS recently released to kick off National Dog Bite Prevention Week. Here are the top 10 city rankings, including the number of attacks recorded there during the year. 1. Los Angeles (80) 2. Houston (62) 3. Cleveland (60) 4. […]
Roger Vaad, Omaha, NE
An accident with a circular saw recently left an Omaha, NE, postal customer in dire need of help after he cut off two fingers. “He was alone, couldn’t talk straight, was very disoriented — I think he was going into shock,” said Rural Carrier Roger Vaad, who was delivering mail when the man came running […]
Weston, FL, Retail Associate Bob Marx
“We are here to assist our customers. With mPOS, I can do just that.” […]
Charles Bahleda, Lehigh Valley, PA
Wilmington, OH, Letter Carrier Martin Mitchener did an outstanding job helping the lost 2-year-old. I almost cheered out loud reading the story. […]
Fresh start
Two Post Office murals are side by side again and looking better than ever after almost 40 years apart. The Depression-era murals, “Great Indian Council of 1833” and “Advent of the Pioneer, 1851,” greeted customers inside a Chicago Post Office before it closed in the 1970s. The murals were then placed in storage until “Great […]
‘The Wailing Mailman’
The recent death of a retired letter carrier and renowned jazz musician in the Washington, DC, area is sparking loving tributes from his admirers. Roger “Buck” Hill died last month at age 90. He was a musician for six decades and also had a 40-year postal career that inspired a memorable moniker: “The Wailing Mailman.” […]
First-class fellowship
Baltimore District Manager Angela Curtis will represent the Postal Service in the Massachusetts Institute of Technology’s Sloan Fellows Program. The 12-month program provides executives across the world with training and professional development. Curtis will join the program in June and receive a master’s degree in management studies upon completion. Curtis, who began her USPS career […]
Cynthia Perkins, Salamanca, NY
City Carrier Assistant Cynthia Perkins was delivering mail recently in Salamanca, NY, when she spotted a 2-year-old boy running toward a busy road. When she stopped the barefoot, topless child and asked him where he lived, he would only repeat what she said. Perkins went to several nearby houses in search of a parent or […]
Merrifield, VA, Postal Inspector Julie Hanlon
“The best way for our customers to protect themselves [from scams] is to learn how to identify and prevent fraudulent schemes such as reshipping scams, fraud on the internet and work-at-home schemes.” […]
Read More… from Merrifield, VA, Postal Inspector Julie Hanlon
Charlene Sirois, Grand Isle, ME
I have worked for the Postal Service for a year, although I’ve always been an avid stamp collector. I love reading about the people the Postal Service chooses to honor. […]
Hoops heroes
If you ask one Robersonville, NC, child to explain why the mail is important, he might say letters make wishes come true. A young basketball fan named Macah recently handed Letter Carrier Donald Keel a letter written to Golden State Warriors star Stephen Curry. In the letter, the boy asked Curry to send him a […]
Better returns
The Postal Service is improving the way Return Receipts are handled. Currently, barcoded Return Receipts are mixed in delivery point sequence trays when they arrive at delivery units. This means required “delivered” scans for completed Return Receipts are not always performed when the receipt is being delivered back to the senders. This process will be […]
Star customer
Actress Amy Sedaris loves her neighborhood Post Office. In a new essay in the Village Voice, Sedaris, who is best known for her starring role on Comedy Central’s “Strangers with Candy,” writes about her favorite spots in her New York City neighborhood. “The [West Village] Post Office, I’d have to say that’s a place I […]
Need to know
Artis Award announced. Karen Mazurkiewicz, an Eastern Area communications program specialist, recently received the Postal Service’s first Earl C. Artis Jr. Award. The award is given to a Corporate Communications employee who demonstrates excellence in his or her work. Mazurkiewicz serves Western New York and Central Pennsylvania districts. She was honored for her contributions during […]
Tag team
From the beginning, LEE DataMail has sought new ways to use the mail. The Dallas-based marketing firm pioneered the concept of mailing tickets and itineraries to customers of Southwest Airlines, an early client. “One of the things about the mailing industry is the innovation and what people think of to do,” says Ruthie Ewers, who […]
Kristine Hillman, Hotchkiss, CO
Thank you for the “Special delivery” article. Our customers are part of our lives. They are amazing and they appreciate us more than we know. […]
Merrifield, VA, Automotive Technician Miguel Siles
“Trucks are how mail is transported, and if I don’t do my job well, then the mail may be delayed in reaching the customer — and we can’t have that. Our customers depend on us.” […]
Read More… from Merrifield, VA, Automotive Technician Miguel Siles
Donald Burris, Christina Lamb and Leslie Rawlings, Fort Worth, TX
Several employees at the Fort Worth, TX, Processing and Distribution Center recently rallied around a co-worker who collapsed and stopped breathing. While another employee called 911, Mail Processing Clerk Donald Burris started CPR. He was assisted by Maintenance Engineering Support Manager Christina Lamb, who performed the count between chest compressions and stabilized the man’s airway, […]
Read More… from Donald Burris, Christina Lamb and Leslie Rawlings, Fort Worth, TX
As you hike it
Retail Associate Virginia Eburn makes sure every customer feels welcome when they step into the Skykomish, WA, Post Office — especially the hundreds of hikers who visit each year. Adventurers from around the world drop by the office to pick up “resupply” boxes as they journey along the Pacific Crest Trail, which spans more than […]
New insights
USPS recently revamped a tool that measures customers’ perceptions and the performance of postal products, services and facilities. The Customer Insights 2.0 platform analyzes data gathered from customers’ retail and delivery experiences, as well as information collected from the Business Service Network and other sources. “Our field folks needed a more detailed, yet simplified system,” […]
Ashville, NC, Lead Automotive Technician Jim Katsch
“If you truly love what you do, you will never work a day in your life.” […]
Read More… from Ashville, NC, Lead Automotive Technician Jim Katsch
Cynthia Caffall, Scranton, PA
I loved the “Keeping the pace” story about Elgin, IL, Letter Carrier Shawn Skau, who was born with clubbed feet. It’s wonderful that his wife contacted Shriners’ Hospital so that he could share his story. […]
Andrew King, Fairport, NY
A woman who was recently on her way to see her father found him collapsed on a street in his quiet Fairport, NY, neighborhood. As she struggled to lift him, Letter Carrier Andrew King passed by while delivering mail. He stopped to offer assistance, called 911 and rendered first aid when the man began throwing […]
Making progress
The U.S. House Oversight and Government Reform Committee has approved the postal reform bill introduced last month. In a statement, PMG Megan J. Brennan thanked the committee members who introduced, co-sponsored and passed the legislation. “This bipartisan bill is the product of reasonable and fiscally responsible compromise and represents a significant step toward returning the […]
Safety first
Caribbean District leaders say they’re engaging employees by focusing on workplace safety. The district, part of Northeast Area, has removed excess equipment from its facilities and made employee safety talks a priority, according to San Juan, PR, Postmaster and Acting Plant Manger Yvonne Rodriguez. “We showed [employees] that we care about them. We stopped to talk […]
Need to know
Pretty penny. The world’s rarest stamp was the subject of a CBS News report last week. A small number of the seemingly unremarkable One-Cent Magenta stamps were printed more than 150 years ago in South America. Only one remains. Over the years, various collectors have spent small fortunes to possess the artifact. The current owner, […]