Rural Carrier Suzanne Mates was recently delivering mail on a harsh winter day in Ithaca, MI, when she heard distressed moans coming from inside an older customer’s home.
Mates investigated and found the woman on the floor, where she had apparently been collapsed for a long while.
The customer’s disabled daughter, who lives with her, was there, too — crying and unable to do anything to help.
The Postal Service employee called 911, cleaned the woman and comforted her and the daughter until emergency responders arrived.