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Stay visible

USPS wants employees to follow the procedures for “bundle visibility,” a process that helps the organization add value to Informed Delivery. Through Informed Delivery, consumers receive digital images of their incoming letter-sized mailpieces. These images are captured as the mailpieces move through the Postal Service network. Bundle visibility allows Informed Delivery users to see other […]

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All inclusive

Guaynabo, PR, Postmaster Ramon Rivera had a lot on his mind last September as Hurricane Maria churned its way toward the island. Rivera and his office’s employees were focused on preparing for the storm, including stocking up on emergency supplies and fortifying their facility and vehicles, as well as their own homes. But Rivera also […]

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Top flight

Highlights from the recent United States Air Mail stamp dedication ceremony are featured in a new video from the Postal Service. The 1-ounce domestic stamp commemorates the first airmail flights performed by Army Signal Corps pilots in May 1918. A second stamp, which will mark the Post Office Department’s takeover of the service later that […]

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Need to know

Scanning snapshot. The Postal Service’s national scanning rating was 97.75 percent during the week ending June 1, down from one week earlier. Dakotas (99.12 percent) topped the districts, while Western (98.06 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]

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Robert Hrnicek, Seward, NE

Rural Carrier Associate Robert Hrnicek was recently delivering mail in Seward, NE, when he spotted a customer who’d fallen on ice in her driveway. Hrnicek rushed to aid the woman, who was disoriented after striking her head on the pavement. The Postal Service employee got the customer up and into her home, where he helped […]

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Growing the business

The National Postal Forum, USPS finances, public policy matters and other topics are addressed in Postmaster General Megan J. Brennan’s latest “Business Focus” video.   In discussing the forum, Brennan says the annual industry conference helps the Postal Service generate sales and showcase emerging technologies. She also shows a brief, fast-paced video from the event that illustrates […]

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Need to know

Scanning snapshot. The Postal Service’s national scanning rating was 97.79 percent during the week ending May 25, down from one week earlier. Dakotas (99.19 percent) topped the districts, while Western (98.11 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Analytics Tools,” followed by “DES 2 — Scan Performance.” […]

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Street cred

Delivering mail on Martin Luther King Drive in St. Louis was always concerning for Melvin White. White, who retired from USPS in 2015 and spent part of his 19-year career as a letter carrier, was disappointed by the condition of the street named after the civil rights icon. “The street didn’t resemble what Martin Luther […]

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Michael Bottillo, Stratford, CT

Letter Carrier Michael Bottillo was recently delivering mail to an older customer’s home in Stratford, CT, when he heard her inside crying out for help. Bottillo could see the woman — who had fallen — through the mail slot, and he assured her he would get help. While calling 911, the Postal Service employee checked […]

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Need to know

Scanning snapshot. The Postal Service’s national scanning rating was 97.91 percent during the week ending May 18, up from one week earlier. Dakotas (99.27 percent) topped the districts, while Western (98.26 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Analytics Tools,” followed by “DES 2 — Scan Performance.” […]

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Renewed value

Students at a Massachusetts school have completed a years-long mission to honor the lives lost during the Holocaust. In 2009, a fifth-grade class at Foxborough Regional Charter School read “Number the Stars,” Lois Lowry’s book about a child’s experience surviving the Holocaust. Moved by hearing what a child their age endured, the students decided to […]

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Memorial Day

Memorial Day, a federal holiday to honor U.S. military members who died while serving their country, will be observed Monday, May 28. “The men and women of the armed forces place America’s safety before their own,” said Postmaster General Megan J. Brennan. “Memorial Day is a time to remember their valor, courage and the sacrifices […]

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Danny Turner, Tompkinsville, KY

Rural Carrier Associate Danny Turner was recently delivering mail in Tompkinsville, KY, when he discovered a customer collapsed on the ground near a mailbox. The Postal Service employee rushed to the customer’s aid, called 911 and stayed on the scene until emergency responders arrived. The customer, who has diabetes, was treated for low blood sugar. […]

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Hoop dreams

A Postal Service employee who was once a local hoops star has had a community gym named in her honor. The Pearl Moore Basketball Center in Florence, SC, is named for a hall of fame player who now works as a custodian at the local Post Office. “When I first started this game, I didn’t […]

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Stamp updates

The Postal Service has unveiled new artwork for its forthcoming Music Icons: John Lennon stamp and announced additional releases for 2018. The Music Icons stamp, to be released Sept. 7, features a 1974 photograph of Lennon and will be available in panes of 16. The stamps are treated with different color gradations, going from yellow-orange […]

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All smiles

Tyra Clemons-Lawson knows there’s power in smiling. The Carol Stream, IL, retail associate takes pride in greeting customers with a friendly expression. “Some customers come in and they might have some difficulties that have nothing to do with me,” Clemons-Lawson says. “If you give them your positive energy, you will get it back.” USPS encourages […]

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Let’s roll

The Wellness team is inviting Postal Service employees to participate in National Bike to Work Day, which is Friday, May 18. The effort aims to promote healthy, environmentally friendly ways to get to work. If you’re new to biking, the team offers these tips: Always wear a helmet Wear bright-colored clothing Obey all traffic rules […]

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Carrie McDermott, Hanson, MA

Rural Carrier Associate Carrie McDermott had only been on the job for about three months when she recently encountered an emergency in a Hanson, MA, neighborhood. McDermott was delivering packages when she heard the sound of a smoke detector coming from a house across the street. She investigated and soon saw flames, so she immediately […]

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Flag reminders

The Postal Service is reminding employees about flag requirements for three holidays this month: • Peace Officers Memorial Day, which honors police officers who lost their lives in the line of duty, is Tuesday, May 15. USPS facilities are required to fly the flag at half-staff this day. To fly the flag at half-staff, hoist […]

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Fantastic forum

The National Postal Forum is an event like no other. The annual conference, also known as NPF, is the mailing and shipping industry’s largest meeting, bringing together USPS executives and more than 4,000 business customers for major announcements, topical discussions, informational sessions and more. Here are some stories from this year’s NPF, which concluded May […]

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Need to know

NPF awards. Several USPS employees were honored this week at the National Postal Forum (NPF) in San Antonio. Five employees were recognized for their work with Business Connect, a program that encourages Postmasters and station managers to initiate discussions with customers about USPS products and services. The honorees are: Postmaster Carlton “Joe” Babcock (Paola, KS) […]

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Joel Woodward, Agency, MO

Rural Carrier Joel Woodward was recently delivering mail in Agency, MO, when he noticed a series of open mailboxes on his route. Then he spotted individuals in a vehicle ahead of him take mail from another box — leaving it open before speeding off. Woodward alerted authorities, who soon located the automobile at a vacant […]

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Need to know

Scanning snapshot. The Postal Service’s national scanning rating was 97.86 percent during the week ending April 27, up from one week earlier. Dakotas (99.26 percent) topped the districts, while Western (98.25 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Analytics Tools,” followed by “DES 2 — Scan Performance.” […]

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Selfies in Seattle

When Seattle resident David Peterman is asked why he visited more than 340 mailboxes throughout the city, he has a simple answer. “Why not?” Peterman spent about a year taking selfies with the blue collection boxes and documenting his adventure through a Tumblr blog, Mailboxes of Seattle. (Some employees are unable to view Tumblr sites […]

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Bigger and better

Karlett Gilbert doesn’t shy away from a challenge. Gilbert, plant manager at the North Houston Processing and Distribution Center in Texas, knew she and her employees had to step up their game when USPS introduced its National Recycling Operation (NRO) a few years ago. She also knew they were up to the task. “We saw […]

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