Older Americans Month, an annual celebration of older adults, began May 1. This year’s theme is “Engage at Every Age.” The theme “emphasizes that you are never too old (or young) to take part in activities that can enrich your physical, mental and emotional well-being,” according to the Administration for Community Living, the federal agency […]
Customer Services Supervisor Richard Zambella was on the job recently at the Newburyport, MA, Post Office when a co-worker became ill and collapsed. While 911 was called, Zambella rushed to the man’s side and started CPR. Emergency responders soon arrived and took over. They told the local Postmaster that Zambella’s timely assistance saved the man’s […]
Salmon, ID, Postmaster Michael Farnworth is a real hero. What he did to help the mother whose newborn daughter died brought tears to my eyes. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.84 percent during the week ending April 20, unchanged from one week earlier. Dakotas (99.21 percent) topped the districts, while Western (98.23 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Analytics Tools,” followed by “DES 2 — Scan Performance.” […]
Melvin McCoy recently followed in his father’s footsteps to observe a key moment in the struggle for civil and workers’ rights. McCoy, lead technician at the Memphis, TN, Vehicle Maintenance Facility, marched in a 50th anniversary commemoration of the 1968 Sanitation Workers’ Strike and March. While the strike is remembered as a turning point in […]
National Card and Letter Writing Month is in full swing, but for one Cleveland resident, reviving the art of handwritten correspondence is a year-round pursuit. Deanna, who prefers to not disclose her last name, runs both an Instagram account and a club that celebrate people who use the mail to keep in touch with friends […]
Online shopping fraud surged 30 percent last year, according to new research from Experian, one of the three major consumer reporting agencies. The spike was driven by increases in shipping fraud, which occurs when criminals use their address for the delivery of stolen goods, and billing fraud, which happens when a victim’s address is tied […]
Rural Carrier Michelle Gardner was recently delivering mail on a cold day in Coushatta, LA, when she noticed that a customer’s home was on fire. Gardner honked her horn and called out to Connie Warrenburg by name until she came to the door — unaware she was in danger. Warrenburg and her puppy safely evacuated […]
After reading “Cursive connection,” I must say: What a shame this style of handwriting is not taught in school anymore. Cursive writing is a beautiful, almost lost art. […]
Like she has done since she was 18, Leslie Lissimore calculated her taxes by hand this year and mailed them to the IRS. It’s a matter of pride for Lissimore, asset performance and accountability manager at USPS headquarters in Washington, DC. “I’m doing my small part to provide revenue for the Postal Service,” she said. […]
When it comes to employee safety, April Jackson wants everyone to get on board. Jackson, a Washington, DC, letter carrier technician, makes sure all safety bulletin boards are neat and up to date at Columbia Heights Station, where she works. “Having an organized safety bulletin board encourages more employee engagement,” says Jackson, who’s also a […]
The Postal Service is inviting employees to audition for a new TV advertising campaign that will showcase the organization’s efforts to help businesses across the nation. The audition is open to all employees. No prior acting experience is required. To audition, follow these steps: • Create an audition video. In the video, state your name, […]
Have you signed up? The Sprint to 10 Million Challenge, an initiative to sign up new users for Informed Delivery, is underway. The goal is to have 10 million Informed Delivery users by Sunday, May 6, when this year’s National Postal Forum begins. Informed Delivery currently has about 9 million users. Informed Delivery is a free […]
City Carrier Assistant Sarah Denton was recently delivering mail in Kalamazoo, MI, when a woman in a car called out for help. Denton investigated and found the woman’s companion unconscious and turning blue in the back seat. The Postal Service employee enlisted bystanders to help remove the man from the vehicle. She then called 911 […]
I was so happy to read the “Heroes’ corner” story about Cincinnati City Carrier Assistant Cyprian Ugwu and how he saved five dogs from a house fire. Animals are at our mercy in situations like this. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.84 percent during the week ending April 6, up from one week earlier. Dakotas (99.26 percent) topped the districts, while Western (98.2 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
Are you allowing uncertainties about how to invest your money keep you from taking advantage of the Thrift Savings Plan (TSP)? If so, here’s some advice: Don’t. Investing in TSP is easy, experts say. They note the plan is made up of five core funds that you can mix and match. If you aren’t sure […]
Like many brides-to-be, Cassandra Warren is busy checking off her wedding to-do list. The Eugene, OR, resident, who is getting married in June, recently put the wrong address on a wedding invitation meant for her aunt and uncle. Warren wasn’t aware of the mistake until the person who received the invitation mailed it back — […]
USPS is reminding employees to provide safe and convenient access to postal property for all customers on Tax Day, which is Tuesday, April 17, this year. Here are some tips: • Postmasters should make sure customers and others obey regulations on permissible activities. No one should obstruct entrances or impede public access to postal property. […]
Cincinnati City Carrier Assistant Cyprian Ugwu was recently delivering mail when he smelled smoke and heard a detector beeping inside a residence. Ugwu soon spotted flames shooting out of a window, so he alerted a neighbor, who called 911. Firefighters couldn’t spare the home from extensive damage, but the resident’s five dogs were rescued. Brian […]
It’s wonderful that USPS is once again incorporating role playing into its retail training program. When I became a retail associate, this was the best part of learning the position. […]
Valpak has found a unique way to ensure customers open its signature blue envelopes. The St. Petersburg, FL-based direct marketing business, which mails coupons to 37 million addresses each month, is randomly inserting $100 checks in some envelopes. The no-strings-attached checks are made out to “Cash.” The odds of finding a check are about 1 […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.83 percent during the week ending March 30, up from one week earlier. Dakotas (99.18 percent) topped the districts, while Western (98.15 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
Like USPS employees, the Postal Pulse survey performs more than one task. The survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their work. The Postal Service uses this information to improve its workplaces. The survey results are also used for five other employee recognition programs: • Engagement Leader of the Year. […]
A new video from the Postal Service emphasizes the organization’s spirit of collaboration with its business customers. “Mail More” shows how USPS is using new technology to help the mailing and shipping industries serve consumers across the nation. “Let’s deliver like never before,” the narrator says. “Because it’s never been more exciting to be part […]
Letter Carrier Thomas Tetterton was recently delivering mail in Eden, NC, when he saw something alarming. An older woman was walking along a street, wearing nothing more protective than a cotton hoodie and one glove on a bitterly cold day. Tetterton stopped to check on the woman, who appeared to be disoriented, and gave her […]
I recently followed one of the tips in the “File safely” article and avoided falling for a scam. I’m thankful USPS provides employees with these valuable alerts. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.67 percent during the week ending March 23, down from one week earlier. Dakotas (99.1 percent) topped the districts, while Western (98.08 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
You might say John Moore is a lone wolf these days. Moore is the last USPS rural carrier on a “mileage route.” This means his salary is based on the number of miles he drives — an amount that doesn’t change from paycheck to paycheck. Some other carriers are also paid by the mile, but […]
USPS will release two stamps this year to mark the 100th anniversary of airmail service. On May 15, 1918, in the midst of World War I, a small group of Army pilots delivered mail along a route that linked Washington, DC, Philadelphia and New York City — initiating the world’s first regularly scheduled airmail service. […]