Customer Services Manager Jeannie Bowles-Granado was on the job recently in Dallas when she spotted a co-worker in trouble. Her colleague was slumped over, suffering a seizure. While 911 was called, Bowles-Granado stayed with the seizure victim until emergency responders arrived. Paramedics praised Bowles-Granado for her life-saving early intervention. “Thanks to Jeannie’s quick thinking, the […]
I loved the recent Informed Delivery video, as well as the picture of the cat that accompanied it. Thank you for starting my day with a smile. […]
Forget calling one Maine restaurant if you want a reservation. Instead, grab a card and a stamp. The Lost Kitchen, a “farm-to-table” eatery in Freedom, recently announced that its staff would no longer accept reservations by phone. The 40-seat restaurant, open from spring until the start of winter, was inundated last year with phone requests […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.76 percent during the week ending March 16, up from one week earlier. Dakotas (99.17 percent) topped the districts, while Western (98.17 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Analytics Tools,” followed by “DES 2 — Scan Performance.” […]
Eugene Purry sees it a lot these days. More customers are coming to the Roseville, MI, Post Office — where Purry works as a retail associate — to ship online purchases back to merchants. “I’ve definitely seen an increase in package returns,” he said. “Customers are turning to us because of the convenience we offer.” […]
USPS is extending the deadline for the 2017 Postmaster General Sustainability Excellence Awards. Nominations must now be submitted through an electronic form by Friday, April 6. To request the form, send an email to PMGAwards@usps.gov with “Nomination” in the subject line. Self-nominations and nominations by co-workers are accepted. The annual awards recognize areas, districts, facilities, […]
“Liam’s Story,” one of the new #PostalProud videos, should be required viewing for every USPS employee who touches the mail. The importance of accurate delivery should be reinforced on a daily basis. […]
Retail Associate Lakresha Londow had grown accustomed to friendly exchanges with a customer who visited the Dodge, TX, Post Office daily to pick up his mail. She was concerned, then, when she recently noticed that he hadn’t stopped by in several days, and she didn’t think he had any family members in the area who […]
Postmaster General Megan J. Brennan discusses workplace safety, mail and package volumes, and other topics in her latest “Business Focus” video. She urges employees to correct and report unsafe conditions in USPS workplaces. “Eliminating hazardous conditions keeps you and your co-workers safe,” Brennan says. On the operational front, the PMG reports First-Class Mail and Marketing […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.74 percent during the week ending March 9, down from one week earlier. Dakotas (99.12 percent) topped the districts, while Western (98.14 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
The Postal Service wants you to keep your mailing address updated online. This allows the organization to communicate with you, including sending you information about health benefits, tax changes and other important topics. To check your address or update it, go to LiteBlue and select the “Change of Address” option in the rotating carousel in […]
Jerry Kennedy was serving in the U.S. Army in Korea when he first realized the power of mail. It was 1951, and Kennedy received a card from his father. The message from home lifted his spirits — as well as the spirits of his fellow soldiers, who passed the card from bunker to bunker. “We […]
Rural Carrier James Hunter was recently delivering a package to a customer’s home in Prosper, TX, when the man’s housekeeper asked for help. Her boss had fallen in the garage, she said, and she couldn’t get him up on her own. Hunter, who had assisted the customer after a previous tumble, checked on him, lifted […]
“Words of the day” made me tear up. Although I believe David Lasseter’s children already know how much he loves them, they can also reread his postcards whenever they want to feel his love. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.76 percent during the week ending March 2, down from one week earlier. Dakotas (99.01 percent) topped the districts, while Western (98.16 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
A new Postal Service video reminds employees that some outside activities — such as working for a competitor — violate USPS ethics regulations. The video, available on Blue, highlights actions that employees must follow, including what to do if another organization approaches them with potential job offers. USPS employees must say no to all outside […]
Representatives from USPS and La Poste, the French postal service, recently met in Las Vegas. The La Poste employees toured Garside Station and discussed postal operations with their U.S. counterparts. “It’s always exciting to watch the interaction between our clerks and carriers and theirs,” said Station Manager Brad Baird. “One of my favorite parts is […]
USPS wants you to know about recent updates to Form W-4 and the Internal Revenue Service’s online withholding calculator. Last week, the IRS released a new version of Form W-4, Employee’s Withholding Allowance Certificate, which is used to determine an employee’s federal income tax withholding. The IRS didn’t make significant changes to the form itself. […]
Retail Associate Michael Bradford was on duty recently at the Blanding, UT, Post Office when a customer alerted him to an emergency: A man had fallen in front of the building — striking his head — and was bleeding profusely. Bradford rushed outside with paper towels to render first aid to the man, who declined […]
Tarzana, CA, Postmaster Rob Garfinkle is a shining example for others. I’m the daughter of deaf parents, so his dedicated efforts to learn American Sign Language to communicate with two employees really struck a chord with me. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.78 percent during the week ending Feb. 23, up from one week earlier. Dakotas (99.1 percent) topped the districts, while Western (98.13 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
Highlights from the dedication of the latest U.S. Flag stamp are featured in a new Postal Service video. The stamp was dedicated Feb. 9 in Fort Lauderdale, FL, at an American Stamp Dealers Association show. “The flag carries special meanings that are as individual as the people it represents,” says South Florida Acting District Manager […]
Women’s History Month, a national observance, is held every March. “Women play a critical role in America’s workforce,” said Postmaster General Megan J. Brennan. “This is especially true in the Postal Service, where women have been a part of postal operations from the beginning. We are proud to celebrate the historic role of women in […]
The Postal Service is introducing a system to help managers and supervisors improve employee scheduling. The Informed Visibility Employee Scheduler (IVES) will standardize scheduling throughout the organization. The online application will provide automated tools that will allow managers and supervisors to create optimized, lean and accurate employee schedules based on budget, productivity and operational needs. […]
A new play dramatizes a groundbreaking publication that a 1930s-era postal worker wrote to help black motorists during segregation. The Negro Motorist Green Book, first published in 1936 by Victor Green, a letter carrier in New York City’s Harlem neighborhood, offered a directory of black-friendly establishments. The play, titled “The Green Book,” is set in […]
I enjoyed many recent Link stories, including “Write for each other” and “Citizen Aileen.” Tears rolled down my cheeks as I read both articles. […]
Letter Carrier Jonathan Griffith was recently delivering mail in Beebe, AR, when he spotted smoke billowing from the rear of a house. As he drove by, he could see a woman looking out a window. He motioned for her to leave, but she remained in place. “She looked confused and desperate,” Griffith later told a […]
Michelle Gregory-Beck does much of her shopping online, but with an old-school twist: She purchases many items after first spotting them in catalogs she receives in the mail. “Catalogs are like window shopping for me. Whether it’s Land’s End or Hayneedle or something else that’s interesting, the catalog will cause me to go to their […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.75 percent during the week ending Feb. 16, up from one week earlier. Dakotas (99.22 percent) topped the districts, while Western (98.2 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
Tina King had long forgotten about her childhood pen pal from the Philippines — until recently discovering the friend was now her aerobics instructor. As a teenager in the 1970s, King, a Seattle resident, began writing to another teen named Helen Ladd, who lived in the Philippines. “It was set up through our school as […]