A Cheyenne, WY, letter carrier recently received praise — and doughnuts — from a customer he rescued during a storm. Sharon Schubarth was on her way to a doctor’s appointment the day after a blizzard. Schubarth used a walker as she carefully navigated the icy ground to get to her vehicle. As she backed out […]
“I do my best to fix problems. I want to make sure customers are satisfied so they keep coming back. I don’t want to lose any customers to a competitor.” […]
Read More… from Mid-Carolinas Processing and Distribution Center Administrative Assistant Tracie May
The “Attention!” story brought tears to my eyes. It reminded me that there are still people who care. […]
A new video offers a preview of the 25th Annual Stamp Out Hunger food drive, which will be held Saturday, May 13. The 3-minute video features Chief Operating Officer Dave Williams and Fred Rolando, president of the National Association of Letter Carriers, which co-sponsors the drive with USPS. Williams notes that almost 49 million Americans […]
USPS has released Celebration Corsage and Celebration Boutonniere, two stamps that customers can use for special occasions. The 2-ounce Celebrate Corsage stamp can accommodate the weight of cards and letters that require extra postage. The stamp art features an arrangement of ranunculus with accents of hypericum berry, astrantia and seed eucalyptus. The Celebrate Boutonniere can […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending April 28, down from one week earlier. Dakotas (98.81 percent) topped the districts, while Western (98.15 percent) led the areas. Scanning allows customers to track their packages and helps the Postal Service improve efficiency and network management. To see the […]
City Carrier Assistant Kene Roberts was driving home from work recently in Rapid City, SD, when he saw an alarming sight: a car traveling in the opposite direction with its bottom on fire. He pulled over to call 911, then turned around to follow the vehicle, which he soon saw alongside the road, now with […]
What a great story about Waipahu, HI, Letter Carrier Josue Ramirez helping a woman whose dog was almost attacked by stray pit bulls. I know she must be forever grateful to him for his efforts. […]
“We need to engage the craft employees who are doing the work we’re trying to improve. They will be the ultimate process ‘owners’ who will sustain the targeted improvements.” […]
Read More… from Richmond, VA, Operations Industrial Engineer Nikita Ransome
A Rochester, NY, postal employee is receiving praise on social media after he was photographed saluting the flag while making deliveries recently. City Carrier Assistant Robert Franklin was finishing his Sunday deliveries when he saw a customer raising an American flag outside his home. After asking if he needed assistance, Franklin, a U.S. Army veteran, […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.84 percent during the week ending April 21, up from one week earlier. Dakotas (99.12 percent) topped the districts, while Western (98.13 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
Scammers are working overtime to con online job hunters. Using fake job listings and bogus online job boards, scammers trick individuals into sharing their personal information. To protect yourself, the CyberSafe at USPS team advises you to watch out for the following: • Spear-phishing and “whaling” scams: If you have a postal email address on […]
Planning for retirement can be difficult to wrap your head around, no matter if it’s three or 30 years away. However, by setting goals, staying informed and doing research, you can pave the path toward a fulfilling retirement. You should start by setting a retirement goal, experts say. The Financial Wellness LiteBlue page has several […]
“With Informed Delivery, customers can now see when their checks, monthly bank statements or other valuable mailpieces are being delivered. They have an actual visual of the Postal Service keeping its promise to provide excellent service.” […]
Read More… from Manassas, VA, Customer Services Supervisor Catina Cox
“Sweet music” was a great story about the passing of Opelousas, LA, letter carrier and jazz musician Arnold DePass. […]
Letter Carrier Roger Stufflebeam was delivering mail recently in Canton, IL, when he saw a woman in a wheelchair stopped on a sidewalk. She was in the path of a large work truck, which started to back up, its driver apparently unaware she was there. The postal employee ran toward the truck, yelling for the […]
The Postal Service recently saved more than $750,000 by updating older, inefficient cooling systems and restructuring maintenance services at three Information Technology centers. The IT team reused old, inefficient facility cooling systems by retrofitting them with high efficiency, state-of-the-art motors and controls. By prolonging the useful life of the equipment, USPS reduced waste, saved natural […]
A new video explains that the Parcel Return Service (PRS) is an increasingly important part of the lucrative package returns market. PRS is available for return shipments that are picked up in bulk by permit holders who guarantee postage payment. These shipments may be retrieved at designated return sectional center facilities, return delivery units or […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.79 percent during the week ending April 14, unchanged from one week earlier. Dakotas (99.1 percent) topped the districts, while Western (97.99 percent) led the areas. Scores and standings change continually. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand […]
“If I do my job correctly, new employees will enter their units ready to deliver great service to our customers from the start.” […]
Read More… from Baltimore Human Resources Specialist Jay Browne
The “Heroes’ corner” story about Waterville, ME, Letter Carrier Erling Olauson was great. It was quite a feat to use a jack to help a man pinned under a car. […]
A Utah man’s recent lunch break left him with a broken ankle, a concussion — and a heart full of gratitude for the postal employee who heard him crying out for help. Harold Muir was home from work when he decided to clear some fishing gear out of his boat parked in the driveway. He was […]
For some letter carriers, dog bite prevention hits close to home. While delivering mail in 2014, Hancock, CA, Letter Carrier LaTanya Beaver approached a closed gate and jangled her keys to see if any dogs were on the other side. Beaver didn’t hear growling or barking, so she reached inside the gate to open it. […]
Cynthia Moore knew exactly what to do when she recently received recruitment coupons from the National Postal Forum (NPF). The coupons provide discounts to business customers who want to attend the annual industry conference, which will be held in Baltimore from May 21-24 this year. Moore, a business alliances specialist in Chicago, had previously talked […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.79 percent during the week ending April 7, up from one week earlier. Dakotas (98.99 percent) topped the districts, while Western (98 percent) led the areas. Scores and standings change continually. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left […]
More people are using social media to connect with friends and family — and that’s attracting scammers. Common scams include: • Phishing: Scammers pose as reputable companies on social media, where they offer fraudulent links that trick users into revealing credit card and other information. • Card cracking: Scammers use social media sites to promote […]
Arvada, CO, City Carrier Assistant Sean Day recently noticed that a customer’s mail was piling up over several days, and he got no answer when he knocked on the man’s door. He alerted his supervisor, who contacted authorities. Emergency responders found the man in critical condition after a fall. His son later wrote to Day, […]
Kudos to Skykomish, WA, Retail Associate Virginia Eburn. Keep up the great work providing resupply boxes to hikers. […]
“Mail is still one of the best bargains in the United States. Forty-nine cents is a small price to pay to have a carrier visit every home and business in America six days a week.” […]
What’s it like to deliver mail to the most beloved carrier on TV this season? Ask Pasadena, CA, Letter Carrier Peter Rangel, whose customers include Bill Chott — the Los Angeles actor who captured hearts with his recent postal portrayal on NBC’s “This Is Us.” Many of Rangel’s customers work in the film industry. While he […]