Celeste Brooks is here to serve. Brooks — the Postmaster in Ocracoke, NC, a small island community on North Carolina’s Outer Banks — places a premium on customer service. She encourages her employees to do the same. “We are open, available and we believe in providing our customers with the best service, no matter the […]
The latest “Thank You for the Thank-You’s” video showcases how customers are opening their hearts — and mailboxes — to say thanks to Postal Service employees during the coronavirus pandemic. The video begins with a view of the inside of a mailbox door that’s been decorated to greet the carrier with a colorful rendering of […]
“The List” that highlights the American postal system’s 245th anniversary was an awesome read. After I read it, I educated quite a few customers about what I learned. They were just as interested as me. […]
Two postal employees in the Garden State provided assistance on the scene of a two-vehicle accident last December involving a USPS highway contract route driver. Rosenhayn, NJ, Retail Associate Hope Crumb was on her way home from work when she witnessed the accident. She stopped, called 911 and rendered aid to the contractor, who escaped […]
The ledgers that Benjamin Franklin kept when he was Philadelphia’s Postmaster recently became available online — in time for this weekend’s 245th anniversary of the American postal system’s birth. Franklin became America’s first Postmaster General 245 years ago when he was appointed to that position by the Second Continental Congress on July 26, 1775. Prior […]
The Postal Service revealed the fifth and sixth Bugs Bunny stamp images this week. In the fifth image, Bugs does a diva turn as an operatic Brunhilde in blond braids and a winged helmet. The scene comes from the classic 1957 short “What’s Opera, Doc?” The sixth image, from 1944’s “Hare Ribbin’,” casts Bugs as […]
Postal Service employees can participate in an upcoming webinar on preparing for retirement. The session, “Retirement 101,” will be held Wednesday, July 29, at noon EDT. Aetna will conduct the webinar, which will focus on Medicare, Medicaid, the Federal Employees Health Benefits Program (FEHB), the Federal Employees Dental and Vision Insurance Program (FEDVIP) and the […]
“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end. 1. True or false: Postal Service employees submitted 7,000 sales leads during the #LEADtheWay campaign in June. a) True b) False 3. How much money did USPS employees contribute to charity during […]
“Curtail recall,” the article about the Broadway musical “Mail,” was great. […]
Under the leadership of Postmaster General Louis DeJoy, the Postal Service is developing a business plan to ensure that the organization will be financially stable and able to continue to provide reliable, affordable, safe and secure delivery of mail and packages to all customers. This plan, which will be presented to the USPS Board of […]
The Postal Service has released a “Thank You for the Thank-You’s” video that showcases supportive and creative sentiments from customers during the coronavirus pandemic. One customer arranged a bouquet of daffodils with an attached note: “Mail lady for U — Thank you!” A poster decked out with flowers made from pipe cleaners reads: “Thank You […]
Ricky Hoskins Sr. rarely sees the customers he serves, but he knows they’re counting on him. In his role as a mail handler assistant at the Dulles, VA, Processing and Distribution Center, Hoskins helps unload delivery trucks, operate machinery and perform other behind-the-scenes duties that keep mail and packages moving through the USPS network. The […]
The Single Package Lookup Tool revolutionized the way Postal Service employees locate parcels, and now feedback is being sought to make the experience even better. USPS is conducting a survey to better understand employees’ experiences using the application, also known as the SPLU Tool. The goal is to determine what users like, what could be […]
Letter Carrier Robert Kane III was delivering mail last December on the New London, CT, riverfront when he heard someone yelling for help. Kane soon spotted a fully clothed man in the frigid water, clinging to a dock and struggling to stay above the surface. While 911 was called, the Postal Service employee rushed to […]
As we celebrate the Postal Service’s Hip Hop stamps and honor one of the most impactful music genres of all time, let’s us not forget the lyrical poetry of Queen Latifah, MC Lyte, Roxanne Shante, Da Brat, Missy Elliott and other female artists who contributed to hip-hop’s popularity. […]
The Postal Service has a new resource to help ensure compliance with its face covering policy in states and cities across the nation. USPS requires all employees to wear face coverings when there is a state or local face covering order or directive in place or when an employee — including those who do not […]
If you want to see a sneak preview of the Bugs Bunny stamps, check out the Postal Service’s social media channels this weekend. The organization is slated to reveal the first stamp image Friday, July 17, followed by the second image Saturday, July 18. Both images will debut at 1 p.m. EDT on the USPS […]
“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end. 1. Fill in the blank: USPS will assess late fees for PO Boxes that were due in May, if the customer makes payment within (blank) of the May 31 deadline. a) 15 […]
I enjoyed “The List” of facts about fruits and vegetables. I never knew bell peppers are considered a fruit and bananas are considered berries. It was a great way to mark the release of the Fruits and Vegetables stamps. […]
John Beal knows the key to signing new business for the Postal Service: understanding what customers want and need. Beal, a business development specialist for Southern Area’s Rio Grande District, works on a team that receives sales leads submitted by postal workers through programs like Clerks Care, Customer Connect and Rural Reach. After a lead […]
Denise Prentler knows people still rely on the mail, particularly during the era of social distancing. Some Postal Service customers are putting pen to paper again, writing cards and letters to keep in touch with loved ones who are staying home due to the coronavirus pandemic. Prentler, a Rives Junction, MI, retail associate, takes pride […]
The Postal Service wants employees and contractors to take extra security precautions when using USPS-issued computers to telework from home. For instance, connecting a personal printer wirelessly or by cable to a postal computer might seem relatively innocuous. However, because the printer is not secured, it could put the USPS network at risk. Similarly, plugging […]
Love handwritten messages of love to Postal Service employees? You’re in luck. The organization has released a new “Thank You for the Thank-You’s” video that showcases appreciative sentiments from customers during the coronavirus pandemic. One note posted inside a window reads, “Thank you so much for continuing to work. Please know your service does not go […]
City Carrier Assistant Michael Ciccone was recently delivering mail in a Leominster, MA, neighborhood when a crying little girl around the age of 6 ran up to him. The child told Ciccone her house was on fire and her mother needed help to get out. The Postal Service employee immediately called 911 and safely entered […]
Link wants to hear your thoughts on recent stories like “Domo arigato, Mr. Roboto” and “Making it work.” Email your feedback to uspslink@usps.gov. Your comments could be featured in “Mailbag.” […]
“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end. 1. True or false: Any USPS employee who is unable to achieve social distancing in his or her workplace should wear a face covering. a) True b) False 2. By what percentage […]
The Postal Service is joining with the Food and Drug Administration and the Drug Enforcement Agency to make sure employees know how to safely dispose of their prescription medications. If no disposal instructions are provided on the prescription drug label and no prescription drug take-back program is available in your area, then follow these steps […]
The Postal Service will release stamps this year that celebrate the American spirit of innovation. The Innovation stamps will feature five designs, each representing an area where U.S. scientists and engineers have made significant contributions: computing, biomedicine, genome sequencing, robotics and solar technology. Antonio Alcalá, a USPS art director, designed the Forever stamps, choosing a […]
In his first letter to USPS employees, Postmaster General Louis DeJoy expresses his pride in their service to the American people and his eagerness to work with them to secure the organization’s future. “I commit to working with you to create a long-term, viable operating model for the Postal Service that will ensure the organization […]
The Postal Service is providing all employees with new face coverings, part of the organization’s effort to ensure their safety and well-being during the coronavirus pandemic. Hot-weather cloth face coverings are being distributed and are available for mail carriers, vehicle maintenance facility employees and others who work outside in districts where average temperatures are expected […]