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Community connections

PMG, union leader congratulate carriers

In a special video message, Postmaster General Louis DeJoy and National Association of Letter Carriers President Frederic Rolando celebrate the Customer Connect program passing $3 billion in annualized revenue.

Letter carriers have “gone the extra mile, grown the business through great service and helped the organization compete for customers,” DeJoy says in the video.

Established in 2003, Customer Connect is a joint program between USPS and the National Association of Letter Carriers that encourages carriers to identify sales opportunities for the organization.

“You are often the only connection many of our customers have with the Postal Service,” Rolando says. “Your advice and recommendations are highly valued.”

The Customer Connect video, which USPS released Jan. 11, is available on Link and other postal websites.