Employees who want to advance their postal careers can receive help from an organization with a long history of professional development services. African-American Postal League United for Success (A-PLUS) offers training, mentoring, networking opportunities and more. The organization, founded in 1987, makes its programs available to everyone. “A-PLUS mentors, coaches and supports those who seek […]
“We like being good at what we do — and our customers reap the benefits.” […]
London, KY, Rural Carrier Devonna Brown was driving on her route when the vehicle in front of her flipped over and crashed. Brown stopped her vehicle and administered first aid to the injured driver until emergency responders arrived. […]
The Brett Hochhalter article is a tearjerker. It proves we have great people with huge hearts working for USPS. Outstanding! […]
To ensure packages are delivered safely, encourage customers to prepare them carefully. Surround contents with cushioning materials. Seal the box and reinforce seams with 2-inch tape. Use the complete and correct address, including a ZIP+4 code. Find more information on preparing shipments at usps.com. […]
New York City Letter Carrier Patricia Key was photographed with “NCIS” star Pauley Perrette during a recent visit to Donna Bell’s Bake Shop, a midtown bakery that Perrette co-owns. Perrette shared the photo with her 613,000 followers on Twitter, describing Key as the bakery’s “friendly neighborhood” letter carrier. Perrette added, “We love her!” The Postal Service […]
Postal blue will be in vogue this fall. One of the nation’s biggest fashion shows will move to the James A. Farley Post Office building in September, organizers announced this week. Several activities during New York Fashion Week — an annual event that draws top designers, models and celebrities — will be held at Skylight […]
The Postal Service has collected more than $25 million in additional postage owed USPS during the past six months, the result of a system designed to improve revenue protection. The Electronic Verification System (eVS) validates postage collected for parcels. The system has become increasingly important amid the recent increases in the Postal Service’s shipping business. […]
When a major sporting goods chain recently reduced its direct mailings, New York District Sr. Sales Executive Ruben Gomez took note. He met with the company’s executives, who explained they decided to spend more money on television advertising. Gomez encouraged the executives to take a balanced approach and keep mail in their marketing mix. He […]
USPS continues to test its Metro Post same-day service in New York City, where employees are delivering clothing, medicine and other goods soon after customers place their orders. Metro Post is part of a broader effort to grow the Postal Service’s package business, New York City Postmaster Elvin Mercado told “PBS NewsHour” last week. “We […]
The Postal Service and Japan Post jointly issued stamps April 10 to mark the gift of dogwood trees from the United States to Japan in 1915. The Gifts of Friendship stamps come in four designs: two created by USPS and two created by Japan Post. The first U.S. stamp depicts the Lincoln Memorial in Washington, […]
The Postal Service offers several options to help customers meet the April 15 tax mailing deadline, including: Extended hours. With the PO Locator tool at usps.com, customers can locate Post Offices that will stay open later. Expedited mailing with postmark guarantees.USPS offers delivery confirmation with proof of receipt. Online services. Customers can use Click-N-Ship to print […]
Product Classification Manager Lizbeth Dobbins recently received the Donald A. Mumma Award from the International Digital Enterprise Alliance, a group that promotes digital and print media. Dobbins was recognized for her collaboration with the Mailing Software Development Group and the Mailers Technical Advisory Committee, two groups that bring together the Postal Service and the industry’s […]
The Biohazard Detection System (BDS) automatically samples and tests mail processing equipment to alert personnel to potential contamination by anthrax and other agents. […]
Belleville, IL, Letter Carrier Donald Fix became concerned when he noticed a couple hadn’t collected mail in several days. He heard someone crying for help when he knocked on their locked front door. Fix called emergency responders, who entered the house and found the couple needed medical care. They were taken to a hospital where […]
“This passport fair was definitely more convenient than the traditional way of obtaining a passport. Having everything we need in one place was helpful and the postal employees were awesome.” […]
Great job of service to America, Brett Hochhalter. […]
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. The customer has paid us to deliver with care. Treat every parcel as if it is a valuable item. […]
Pasadena, CA, Retail Associate Marquell Gillis was serving customers at the retail window when he noticed a man in distress. Gillis helped him sit down and called 911. Emergency responders determined the man was having a stroke and took him to a hospital. They credited Gillis with saving the man’s life. […]
“Culling mail at the dumpers is critical to keeping the Automated Package Processing System running efficiently. I make sure all large parcels are removed to reduce downtime. The better the machine runs, the sooner the customer gets their mail.” […]
Read More… from Chicago International and Military Service Center Clerk Abdul Subhan
I’m so happy we can be a part of bringing mail to our soldiers overseas. My brother serves in the Army and says packages from home mean so much to the troops. […]
The Mail Recovery Center (MRC) in Atlanta recently implemented the Search and Inventory System, a software application that allows users to search for lost mail in the MRC database. The search starts when employees submit an electronic search form. A link to the form is available through the My Post Office (MyPO) application and will […]
The Postal Service dedicated stamps honoring Mexican artist Martín Ramírez during a ceremony in New York City March 26. The pane of 20 self-adhesive stamps features notable drawings and collages from Ramírez (1895-1963), whose art blended the physical landscapes of Mexico with modern American popular culture. “Our choice of Martin Ramírez as the subject of […]
The catalog comeback continues. Williams Sonoma Inc., the corporate parent of retailers such as Pottery Barn and West Elm, is using “data mining” to improve its catalogs, CBS News reported last week. The company wants to determine how life events, such as a new baby or new home, might change customer preferences. “In the same […]
Not everyone will be a satisfied customer. To defuse a situation with an angry customer, project a pleasant demeanor. Use courtesy to calm the situation. Avoid getting involved in arguments. If necessary, refer the customer to a supervisor. […]
Nothing brings a smile to someone’s face more than opening a mailbox and finding a card or letter. I spend countless dollars on postage stamps, decorative Ready Post items and stationery. […]
Today’s hero is the full-length story, Heroes’ corner. […]
“It’s good to tell employees what they’re doing right. It’s positive reinforcement that always generates a smile.” […]
Read More… from Fayetteville, NC, P&DC In-Plant Support Manager Stan Griffin
North Houston P&DC Electronics Technician Larry Turner was being trained to adjust sensors inside the Advanced Facer Canceller System (AFCS) 200 mail-processing machine when a light bulb went off. “I knew there had to be a better way to make the adjustment,” Turner said. “When I returned to the P&DC, I put my mind on […]
Asheville, NC, Rural Carrier Tracy Siler became concerned when she noticed a customer hadn’t retrieved his mail for a few days. She knocked on his door and heard noises inside but no one answered. Siler, suspecting the customer needed help, called the local police department. Officers entered the home and found the man had suffered […]