The Delivering Results, Innovation, Value and Efficiency (DRIVE) management process helps the Postal Service improve its business strategy development and execution. DRIVE includes several strategic initiatives that have boosted revenue and cut costs. […]
“When you provide good service, your customers trust you. I also greet my customers with a smile and ‘hello,’ and almost all of them call me by my name.” […]
Thanks for recognizing LGBT Pride Month. It’s vital toward achieving the goals of inclusion and equality in the Postal Service and the United States. […]
Today’s hero is a full-length story […]
Online shopping hasn’t just transformed the way consumers buy and sell goods — it’s also created new uses for mail. One example: NatureBox, a fast-growing company that sends healthy snacks to customers through a monthly subscription service. “The Postal Service’s ability to deliver to every address is really critical for us because they’re providing the […]
We now know who owns the world’s most expensive stamp. The 1856 British Guiana One-Cent Magenta was purchased for $9.5 million at an auction last year. The buyer’s identity wasn’t disclosed. Last week, the National Postal Museum began displaying the stamp and revealed the owner: famed shoe designer and philanthropist Stuart Weitzman. Weitzman, who collected […]
Bye-bye, BlackBerry. The Postal Service is ending support for its BlackBerry devices, so employees who still use them must switch to another smartphone. “As the Postal Service continues to make strides to become an increasingly mobile workforce, the BlackBerry just does not provide us with the flexibility we need,” said Enterprise Access Infrastructure Manager Brian […]
Kettering, OH, Letter Carrier Timothy Brown was delivering mail in the winter when he spotted a woman lying on a snow-covered patio. Brown hopped a fence to reach the woman, who told him she fell an hour earlier while taking her dog outside. Brown offered the woman his jacket, called 911 and waited with her […]
“Pay attention to the rules of the road and watch out for hazardous conditions. During bad weather, slow down and stay two to three car lengths behind the vehicle in front of you. Read the safety book [from time to time] to keep up with changes.” […]
Today’s hero is a full-length story […]
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how the Postal Service delivers positive experiences to customers. […]
Wow, what an inspirational story! Anita Fee is a shining example of determination. We all need to read her story to motivate us to be the best we can be. […]
The U.S. Office of Personnel Management (OPM) — an independent federal agency — announced June 4 that it recently became aware of a cybersecurity incident that may have compromised the personal information of current and former federal employees. The personally identifiable information of approximately 4 million current and former federal employees was potentially compromised, according […]
Employees who handle change-of-address forms should strive to make sure the information is correct, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. Although more customers are completing these requests online, almost two-thirds still fill out paper forms. “This is where we see the majority of issues,” Nemec says. […]
Dallas District employee Andrea Marshall was driving to work recently when she saw a motorcyclist crash into a vehicle. “I don’t know what came over me, but I pulled over and jumped out of my car,” said Marshall, a Business Mail Entry Unit supervisor. The motorcyclist was unconscious but breathing. While another passerby called 911, […]
Michigan Gov. Rick Snyder recently honored Detroit District for exceeding the state’s target recycling rate. Together, Detroit and Greater Michigan districts recycled 54 percent of all solid waste generated in 2014, exceeding the governor’s 30 percent target. To meet the challenge, the districts emphasized backhaul recycling — transporting mixed paper, cardboard, plastic wrap and mixed […]
An automatic stamp stock shipment of item 690000, Summer Harvest booklet of 20, will begin June 12. You can use SFS Web to verify whether the shipment amount will meet your customers’ needs. […]
Italy, TX, Rural Carrier Jacque Martin was delivering mail when she encountered a woman who fell and injured herself an hour earlier. Martin called 911, covered the woman with a blanket and stayed with her until help arrived. The woman, who broke a wrist and hip, was expected to recover. […]
“I take advantage of every opportunity to let customers and businesses know about our products and services and how USPS can save them money.” […]
Juliana Schacherer and Gillian Hardie only recently met, but they’ve been friends for more than 35 years — with help from the Postal Service and the Royal Mail. Schacherer, a Minnesota resident, and Hardie, who lives in the United Kingdom, began exchanging letters in 1980 for a middle school assignment. They continued to write, long […]
The Postal Service recently made several improvements to WebEx, its online conferencing system. For example, users who click on a link to join a meeting now see a countdown that shows when the meeting will start. Users also can enlarge the share screen and click the Ask to Control icon to share files on their […]
Bridal mail is big business in Bridal Veil. Wedding invitations comprise 95 percent of the volume at the tiny Oregon town’s Post Office, which “NBC Nightly News” spotlighted June 3. The office handles about 190,000 pieces of wedding-related mail each year. Couples from as far away as South Korea and Australia send invitations to the […]
More than 3,000 Post Offices were recently recognized for being clean, organized and well-stocked. The offices are part of the USPS Premier Office program, which is comprised of retail locations that generate 46 percent of all Post Office and self-service kiosk revenue. Each office received gold standard certification through the program’s 5-S initiative, which emphasizes […]
Lawrence, NY, Letter Carrier Elizabeth Peterson was delivering mail at a house when she saw smoke billowing out of the mail slot and chimney. No one was home, so Peterson called 911. Firefighters arrived and extinguished the blaze. They credited Peterson’s actions with saving the house, which sustained significant damage. […]
The manager’s portal on the Learning Management System (LMS) site can help you review employee course participation, training histories and qualifications. The portal also can help you submit training requests and identify mandatory courses for employees. To learn how to use these tools, refer to the job aids in the LMS instructional materials section. […]
“Many elderly people are home alone and we’re their only daily contact. We play an important role in their lives.” […]
Read More… from Las Vegas Driver Safety Instructor Lionel Graham
Capital Metro Area and Portland District once again dominated the scanning scores during the week ending May 29. Capital Metro (96.82 percent) led the areas for the fourth consecutive week. Eastern (96.41 percent) finished second, up three spots from a week ago, while Great Lakes (96.4 percent) took third for the second straight week. Portland […]
The Postal Service invites employees and customers to show their support for this year’s Special Olympics World Games by writing letters to participating U.S. athletes. Pacific Area employees and their friends and families kicked off the campaign last month, sending more than 3,000 letters before the dedication of the Special Olympics World Games stamp. An […]
Going Hollywood was more than just a dream for Clinton, IN, Letter Carrier Jeanette Wyres. For a few memorable days this spring, it was reality. It began a few months ago, when USPS invited employees to try out for its next TV commercial. Wyres submitted a 90-second audition video and didn’t think much about it […]
Elvis Presley, who appeared on one of the most popular stamps of all time, will be featured on a new stamp in August, the Postal Service announced June 3. Presley will be the sixth inductee into the Music Icons series. The stamp image will be revealed later. “Elvis is a natural addition to our Music […]