Post Offices have been receiving colorful mail from Grateful Dead fans eager to attend the band’s reunion concert this summer. The Dead disbanded in 1995 after lead guitarist Jerry Garcia’s death. The band will reunite for a 50th anniversary concert at Chicago’s Soldier Field in July. The band asked fans to follow precise instructions when […]
Postal Inspectors are warning customers to take a closer look at emails claiming to be from USPS before clicking any links. Recently, some customers received bogus emails about package deliveries or online postage charges. The emails contain instructions to click a link or attachment that, when opened, installs a malicious virus that can steal personal […]
I think it’s great the Alabama district manager thanked her employees personally. It took a lot of hard work to make it through the holidays and it feels good to be recognized and appreciated. […]
“I realized that I could make money buying and selling stamps. And having money translated into the geeky kid being able to get the girl.” […]
With Valentine’s Day around the corner, employees are invited to contribute to the Postal Posts blog by writing and submitting stories on this topic: “With email, texting and social media, why do you think it’s still significant to send and receive cards and letters?” Submissions must be received by Friday, Feb. 6, and accompanied by […]
While on her route, Travelers Rest, SC, Rural Carrier Theresa Smith drove past a woman walking her dogs. When she checked her rearview mirror, she noticed the woman had suddenly disappeared. Smith went back and found she had fallen 10 feet into a ditch. After calming the dogs, Smith helped the woman climb out. Smith […]
Go to PostalEASE to request a duplicate W-2. Employees can download it electronically or request copies be mailed. […]
Who says the Postal Service doesn’t have a sense of humor? The satirical newspaper The Onion poked fun at USPS this week, publishing a story that claimed the Postal Service has introduced a line of stamps honoring people who “still use” the mail. Among the honorees, according to The Onion: an Oregon woman who mails […]
Conserving sick leave can extend service time for employees getting ready to retire. Civil Service Retirement System (CSRS) and Federal Employees Retirement Systems (FERS) employees will receive credit on their basic retirement annuities for all accrued and unused sick leave. Once employees reach the age and service requirements for retirement or accept an early retirement […]
The latest Postal Bulletin highlights the benefits of Premium Forwarding Service Residential (PFS-Residential), a personalized service for reshipping mail from a primary residential address or PO Box to a temporary address. PFS-Residential is ideal for residential customers going away from home for two weeks up to one full year. The issue also has an index […]
In his final State of the Business video, PMG Pat Donahoe praises employees for their performance during the holidays and thanks them for their dedication. The Postal Service delivered 524 million packages in December, up 18 percent from one year earlier. “You went above and beyond to make sure this was our best season ever,” […]
West Memphis, AR, Letter Carrier Steve Fraley was on his route when he heard a woman crying for help. He found her in her backyard where she had fallen and injured herself. Fraley called 911 and stayed with her until help arrived. […]
Looking for a course in the Learning Management System? Narrow your results with the “Extended Search” tool. Or, use the drop-down menus to search courses by subject area or delivery method. […]
“With Lean Mail Processing (LMP), we’re working smarter, not harder. We’re reaping the benefits of greater efficiency through improved mail flow and organization.” […]
The idea for larger mailboxes is great. I think customers will love them. […]
Due to a technical error, PostalEASE did not display correct W-2 data Jan. 20 from 6-10 a.m. EST. If you obtained W-2 data during this time, you should disregard it. The problem has been fixed. The hard copy 2014 W-2 forms that are being mailed to employees’ homes contain correct information. […]
The Postal Service “does the impossible daily,” Chicago Tribune columnist Phil Rosenthal wrote in a Jan. 18 “love letter” to USPS. “Our mail delivery system is a miracle, yet too many of us take it for granted,” Rosenthal wrote. “It is better at what it does than most of us, operating under conditions and constraints that would […]
National scanning performance for the week ending Jan. 16 remained strong, with a rating of 96.15 percent. As of Jan. 21, Western (96.64 percent) assumed first place among the areas. Eastern (96.59 percent) held on to second place for another week. Southern, with a score of 96.52 percent, was third. Meanwhile, Portland, with a performance […]
President Obama framed this year’s State of the Union address around a handwritten letter he received from a Minneapolis woman. Rebekah Erler, a wife and mother of two, wrote to the president last March about her family’s economic struggles. Obama later visited Erler and penned a message of his own, saying he hopes more people […]
“When a sales representative says they were referred by [the customer’s] carrier, the customer listens. Customers see their carriers on a daily basis and are comfortable talking to them. They trust them.” […]
Answer the phone within three rings, offer a friendly greeting, provide assistance and always end calls by thanking customers for using the Postal Service. Remember to keep necessary reference material close to the phone to better serve customers. […]
When Durham, NC, Letter Carrier Donna Bowling noticed a customer hadn’t collected his mail in several days, she asked a neighbor to check on him. The neighbor called the man’s brother, who contacted police. Officers entered the man’s home and discovered he had died. The family later thanked Bowling. If she hadn’t “been observant, compassionate […]
The new booklet, More Than Two Centuries of Service, is awesome. It’s a great reading and learning experience. Keep up the great work. […]
The Postal Service is testing new, larger mailbox designs that can handle more than 70 percent of the packages sent through the mail. As the mail mix continues to change — with fewer letters and a growing volume of packages — customers often find their mailbox is stuffed to overflowing. Many parcels won’t fit in […]
The “ageless allure of stamp collecting” was the subject of a Jan. 18 CBS News report. “American stamps tell the story of the American experience,” PMG Pat Donahoe said during the segment, which aired on “CBS Sunday Morning.” The PMG discussed philatelic history, including the most collected stamp of all time, the 1993 Elvis Presley […]
Polish Post has introduced a program that allows customers to set up digital profiles they can use for government transactions, such as registering businesses and managing social security payments. To participate, customers must visit a Polish Post office to verify their identity, Post and Parcel reported last month. The program is being offered through five […]
Alabama District Manager Mary Sullivan recently visited Post Offices throughout the state to thank employees for a job well done during the holiday season. USPS exceeded its projections in December, delivering approximately 524 million packages, up 18 percent from the previous year. “Our customers had confidence in the Postal Service — and you all came […]
The Advanced Leadership Program (ALP) is designed to help high-performing employees develop their leadership skills. […]
“If you’re aware, you’ll see a lot of things on a route. A mailbox full of mail that hasn’t been picked up is a good indication something is wrong. I’m always looking out for my customers.” […]
Read More… from Colonial Heights Letter Carrier Michael Mills
Today’s hero is the full-length story, Heroes’ corner […]