Albany, NY, Lead Mail Processing Clerk Melissa Briere
“Lead by example, respect everybody and go with the flow.” […]
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Mike Milligan
Posts by Mike Milligan
Second chance
This week’s episode of “America’s Got Talent” will feature a Postal Service retiree who is part of a 1960s soul group on the comeback trail. Harold “Sundance” Thomas is a member of the Masqueraders, a group that hit the Billboard Hot 100 chart in 1968 with “I Ain’t Got to Love Nobody Else.” The Masqueraders […]
Thanks and praise
Delbert Rocha believes in recognizing employees when they do good work. The Lomita, CA, Postmaster uses several methods to praise his team, including presenting them with certificates to mark major milestones, such as driving 1 million miles or more without an accident. “They are really appreciative,” he says. Rocha has emphasized employee recognition since completing […]
Judith Gagnon, Newmarket, NH
Rural Carrier Judith Gagnon recently came to the aid of an older customer in Newmarket, NH, who needed medical assistance. Gagnon was delivering mail when she discovered the man lying in his driveway, apparently knocked unconscious by a fall while he was home alone. The Postal Service employee called 911 and stayed with the customer […]
Nathan Wilbert, Washington, DC
I love reading stories like “American dream,” the article about Adrian Scott, the South Carolina rural carrier associate who recently became a U.S. citizen. […]
Tennessee District Acting Manager Chris Alexander
“Every scan matters. Every scan is important. Every scan is necessary to secure the future of the Postal Service.” […]
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Mr. Reliable
Anthony Giannone has delivered mail long enough to see some of the children on his route reach almost retirement age. The Bronx, NY, letter carrier has also established an impressive attendance record during his 48 years on the job, saving more than 4,100 hours — or about 2 years’ worth — of sick leave. Giannone, […]
Interpretive imagery
The Postal Service will release stamps July 12 to honor the 100th anniversary of the birth of Andrew Wyeth, one of the most prominent artists of the 20th century. Wyeth, whose realistic style defied artistic trends, created haunting and enigmatic paintings based largely on people and places in his life. Finding endless inspiration in his […]
Mail milestones
The Postal Service celebrates many anniversaries in July. Here’s a look at six notable milestones, courtesy of “The list.” 1. First stamps. In July 1847, the Post Office Department — the precursor to USPS — issued its first postage stamps. Previously, postal employees would note letter postage due or paid in the upper right corner […]
Observing nature
A new video from the Postal Service takes viewers behind the scenes of the recent Henry David Thoreau stamp dedication ceremony. The event was held at Walden Pond in Concord, MA, where the celebrated writer, philosopher and naturalist lived from 1845-1847. “The great ideas that began here at Walden Pond have reached the far corners […]
Kansas City, MO, Sr. Plant Manager Russell Floyd
“I see us becoming the premier package delivery company.” […]
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Mary Raynor, Barnard, SD
Congratulations to Hilton Head Island, SC, Rural Carrier Associate Adrian Scott on becoming an American citizen. […]
Bryon Ivett, Gowanda, NY
Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in the customer’s garage and placed […]
Emotional appeal
It happens a lot these days. A parent of a sick child goes on social media to ask people to send the youngster cards and letters of encouragement. The request goes viral, and soon the local Post Office is flooded with mail and packages from well-wishers. What’s driving this practice? It might have as much […]
Need to know
Tree of honor. The Cinnaminson, NJ, Post Office recently planted a tree to honor Sean Cullen, a New Jersey state trooper killed last year. Cullen’s uncle, Cinnaminson Letter Carrier Dave Cullen, spoke at the tree dedication ceremony, which was attended by relatives, friends, law enforcement officers and community leaders. “The dedication was a great honor […]
Summer school
Reminder: Before July 18, USPS employees who handle credit and debit card transactions must complete a combination of training courses depending on their roles and system access. The Payment Card Industry (PCI) courses are available in the Learning Management System. The four courses are: Protecting Payment Cardholder Data — Everyone’s Responsibility (course number 10026255), which […]
Daniel Ochoa, Chino, CA
A customer in Chino, CA, whose house recently caught fire had thankful words for the Postal Service employee who saved it from destruction. The woman was at home with her 4-year-old granddaughter when an exterior electrical panel ignited. The smoke and flames caught the attention of City Carrier Assistant Daniel Ochoa, who was delivering mail […]
Wilma Reyes, White Plains, NY
Blair, WI, Rural Carrier Associate Michael Ressel deserves kudos for helping the little girl who was searching for her mother. […]
Chief Operating Officer Dave Williams
“To grow our organization, we have to grow our customer base.” […]
Good housekeeping
Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. “I begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and […]
Holly Montroy, Cheektowaga, NY; Jeffrey Sinn, Marissa, IL; Geoffrey Williams, Arvada, CO
Letter carriers delivering mail in New York, Illinois and Colorado recently came to the aid of customers in medical distress. Holly Montroy was approaching a house in Cheektowaga, NY, when she noticed a customer outside slumped over in a lawn chair. She checked on the man and found him unresponsive, so she called 911 and […]
Long Island, NY, Retail Associate Lori Granholm
“Our workforce is, with few exceptions, a caring, compassionate, fun group of people.” […]
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Robert Villa, Eagle Rock, CA
The new Automated Parcel Drops have been a long time coming. My customers and staff will be excited when this equipment comes to Los Angeles District, where small-business parcel volumes have increased tremendously. […]
Leader of the Year
Eastern Area Operations Manager John Phelan has received the Postal Service’s first National Engagement Leader of the Year Award. The award honors leaders who foster enthusiasm, involvement and commitment among their employees. Phelan was recognized for his efforts to create an environment where employees are respected and dedicated to improving customer service. He mentors employees, […]
Being CyberSmart
Brian Earles believes it’s important to protect the Postal Service’s information. Earles, a custodial team cleaning site coordinator in Des Moines, IA, reads his emails carefully and reports suspicious activity to the CyberSecurity Operations Center (CSOC). For example, when Earles recently received an email that claimed to provide important information regarding his W-2 statement, he […]
The heat is on
The Postal Service is reminding employees that wildfire risks increase rapidly during the warm, dry summer months. The nation experienced more than 67,000 wildfires that burned approximately 5.5 million acres of land last year, according to the National Interagency Fire Center. Wildfires are one of nature’s most destructive forces, capable of moving as fast as […]
Joshua Hefta, Grafton, ND
Grafton, ND, Rural Carrier Joshua Hefta knew that a 95-year-old postal customer lived alone in the countryside, and he worried about the safety risk of her making the trek outside to her mailbox. He’d gotten into the habit of taking her mail to her house, but one day recently, she didn’t meet him at the […]
Candi Cheathon, Sacramento, CA
“Best in class” was a very nice article on the “Jeopardy!” contestant. […]
Flushing, NY, Letter Carrier Larry Figalora
“Make safety part of your daily routine so that it becomes second nature. Others will eventually pick up on it and make it part of their daily routines. We want safety to go viral.” […]
Lord of the rink
Waukesha, WI, Post Office employees have an aspiring Olympian in their midst. Rural Carrier Associate Nick Turro hopes to compete in long-track speed skating at the 2018 Winter Olympics in Pyeongchang, South Korea. “I was always really fast,” said Turro, whose ice finesse as a college and junior league hockey player pushed him to try […]