Dear Jim. The granddaughter of Jim Gaboardi, a retired Danbury, CT, letter carrier whose request for mail went viral this year, is thanking Postal Service employees for their support. Meghan Henriques-Parker posted the Facebook request after her grandfather told her, “It’s been a long time since I’ve received any mail.” Gaboardi, a nursing home resident, […]
I read the “Second chance” story and watched retired USPS Mail Handler Harold “Sundance” Thomas and the Masqueraders on “America’s Got Talent.” They were really great. […]
“I think we’ve been doing an excellent job of providing customers with the services they need and giving them the transparency they desire.” […]
Postal Service employees delivering mail in Minnesota and Michigan recently responded to matters of life and death. Winnebago, MN, Rural Carrier Evalynne Hoppe was concerned that a customer’s mail had piled up over several days, and she alerted the local Post Office. Authorities checked on the man, who had died. “Without Evalynne’s vigilance, he would […]
Read More… from Evalynne Hoppe, Winnebago, MN; James Ledbetter, Detroit
Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives […]
Mykaela Rybak can lift the equivalent of two adults — and she has a medal to prove it. The Soldotna, AK, retail associate recently competed in Alaska’s powerlifting state championship, placing second in her weight category and third overall in the squat, bench press and deadlift competitions. Rybak bested her competitors by lifting 270 pounds […]
Still in the running. A Postal Service retiree and his singing group are still in the running for the $1 million grand prize on NBC’s “America’s Got Talent.” Harold “Sundance” Thomas, formerly a Memphis, TN, mail handler, is a member of the Masqueraders, a soul trio that had a Billboard hit in 1968, “I Ain’t […]
Anthony Giannone, the New York letter carrier with more than 4,000 hours of sick leave, reminds me of my dad. He was a cab driver who was proud of his job. His shirts were laundered with starch, white and crisp, and he wore a black necktie. I never recall him staying home because of any […]
Postal Service employees delivering mail recently in Ohio and Michigan got help quickly when customers faced emergencies. Rural Carrier Associate Michelle Taylor detected a fire at a residence in Vincent, OH. She alerted her supervisor, who contacted firefighters, and banged on the front door. Getting no response, Taylor went to the house next door to […]
Read More… from Michelle Taylor, Vincent, OH; Monika Chester, Detroit
“Lead by example, respect everybody and go with the flow.” […]
Read More… from Albany, NY, Lead Mail Processing Clerk Melissa Briere
This week’s episode of “America’s Got Talent” will feature a Postal Service retiree who is part of a 1960s soul group on the comeback trail. Harold “Sundance” Thomas is a member of the Masqueraders, a group that hit the Billboard Hot 100 chart in 1968 with “I Ain’t Got to Love Nobody Else.” The Masqueraders […]
Delbert Rocha believes in recognizing employees when they do good work. The Lomita, CA, Postmaster uses several methods to praise his team, including presenting them with certificates to mark major milestones, such as driving 1 million miles or more without an accident. “They are really appreciative,” he says. Rocha has emphasized employee recognition since completing […]
Rural Carrier Judith Gagnon recently came to the aid of an older customer in Newmarket, NH, who needed medical assistance. Gagnon was delivering mail when she discovered the man lying in his driveway, apparently knocked unconscious by a fall while he was home alone. The Postal Service employee called 911 and stayed with the customer […]
I love reading stories like “American dream,” the article about Adrian Scott, the South Carolina rural carrier associate who recently became a U.S. citizen. […]
“Every scan matters. Every scan is important. Every scan is necessary to secure the future of the Postal Service.” […]
Read More… from Tennessee District Acting Manager Chris Alexander
Anthony Giannone has delivered mail long enough to see some of the children on his route reach almost retirement age. The Bronx, NY, letter carrier has also established an impressive attendance record during his 48 years on the job, saving more than 4,100 hours — or about 2 years’ worth — of sick leave. Giannone, […]
The Postal Service will release stamps July 12 to honor the 100th anniversary of the birth of Andrew Wyeth, one of the most prominent artists of the 20th century. Wyeth, whose realistic style defied artistic trends, created haunting and enigmatic paintings based largely on people and places in his life. Finding endless inspiration in his […]
The Postal Service celebrates many anniversaries in July. Here’s a look at six notable milestones, courtesy of “The list.” 1. First stamps. In July 1847, the Post Office Department — the precursor to USPS — issued its first postage stamps. Previously, postal employees would note letter postage due or paid in the upper right corner […]
A new video from the Postal Service takes viewers behind the scenes of the recent Henry David Thoreau stamp dedication ceremony. The event was held at Walden Pond in Concord, MA, where the celebrated writer, philosopher and naturalist lived from 1845-1847. “The great ideas that began here at Walden Pond have reached the far corners […]
“I see us becoming the premier package delivery company.” […]
Read More… from Kansas City, MO, Sr. Plant Manager Russell Floyd
Congratulations to Hilton Head Island, SC, Rural Carrier Associate Adrian Scott on becoming an American citizen. […]
Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in the customer’s garage and placed […]
It happens a lot these days. A parent of a sick child goes on social media to ask people to send the youngster cards and letters of encouragement. The request goes viral, and soon the local Post Office is flooded with mail and packages from well-wishers. What’s driving this practice? It might have as much […]
Tree of honor. The Cinnaminson, NJ, Post Office recently planted a tree to honor Sean Cullen, a New Jersey state trooper killed last year. Cullen’s uncle, Cinnaminson Letter Carrier Dave Cullen, spoke at the tree dedication ceremony, which was attended by relatives, friends, law enforcement officers and community leaders. “The dedication was a great honor […]
Reminder: Before July 18, USPS employees who handle credit and debit card transactions must complete a combination of training courses depending on their roles and system access. The Payment Card Industry (PCI) courses are available in the Learning Management System. The four courses are: Protecting Payment Cardholder Data — Everyone’s Responsibility (course number 10026255), which […]
A customer in Chino, CA, whose house recently caught fire had thankful words for the Postal Service employee who saved it from destruction. The woman was at home with her 4-year-old granddaughter when an exterior electrical panel ignited. The smoke and flames caught the attention of City Carrier Assistant Daniel Ochoa, who was delivering mail […]
Blair, WI, Rural Carrier Associate Michael Ressel deserves kudos for helping the little girl who was searching for her mother. […]
“To grow our organization, we have to grow our customer base.” […]
Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. “I begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and […]
Letter carriers delivering mail in New York, Illinois and Colorado recently came to the aid of customers in medical distress. Holly Montroy was approaching a house in Cheektowaga, NY, when she noticed a customer outside slumped over in a lawn chair. She checked on the man and found him unresponsive, so she called 911 and […]