“I try to live by the golden rule and treat customers the way I want to be treated. Whether they are family, friends or people I don’t know, I treat all customers the same.” […]
Read More… from Tulsa, OK, Postal Support Employee Kisha Hargreaves
Gregory S. Crabb has been appointed vice president and chief information security officer, effective March 18. Crabb has been acting in the role since July 2016. He is responsible for protecting Postal Service employees, customers, infrastructure and information systems from digital threats. Additionally, Crabb will work with the Inspection Service on investigative responses to cybercrimes […]
Bernie Siegel is a retiree who relies on Informed Delivery to check his mail when he’s out of town. “Especially being away for an extended period, there’s a big advantage for me,” Siegel says in a new video. “It’s easy, quick and efficient — I have no trouble with the website. It works every time.” […]
Can we talk? Communications is critically important to leaders at every level of an organization. If you can’t communicate effectively, it’s hard to get any job done. To strengthen communications within the Postal Service, Learning and Development has introduced several courses to help managers learn to better communicate with employees, customers and others. One example: […]
“Do your work and be honest.” […]
Read More… from Louisville, KY, Retail Associate James Miller
A 91-year-old postal customer in Geneva, NY, doesn’t always get mail, according to Letter Carrier Stephen Ingrassio. “Fortunately, he did on this day,” Ingrassio said. That was the day recently when Ingrassio heard a cry for help as he approached the man’s home. The postal employee discovered that the man had fallen and cut his […]
I’m so impressed with Washington, DC, Retail Associate David Gaskins’ 50 years of service. I’m also moved by the accolades expressed by his customers. I’m so proud of him. […]
Herald Birchfield has a unique perspective on what it means to serve and protect his country. For 18 years, Birchfield has worked as a postal inspector while also serving as a colonel in the U.S. Army. “I consider the work I do for the Postal Service to be just as important as any other position […]
The Postal Service has received a Climate Leadership Award, a prestigious honor that recognizes organizations and individuals who are addressing climate change. USPS, one of 17 awardees this year, was honored in the supply chain leadership category. The organization has helped highway route contractors and other suppliers reduce their greenhouse gas emissions. The Postal Service […]
Parents across the nation are getting ready to send their kids to summer camp, and experts are reminding them to remember the importance of care packages. Most camps have rules about what parents can and can’t send. Many prohibit food, electronics and large packages. “They don’t want anything that will create a mess,” Malcom Petty, […]
Mena, AR, Letter Carrier Sandra Emerson, you did a great job checking on your customer. […]
Letter Carrier Cyler Stewart noticed a burning smell in the air recently as he delivered mail in Cedar Rapids, IA. He couldn’t detect the source of the odor at first, but as he continued on his route, he approached a house and saw flames shooting out of an exterior electrical box. Stewart called 911. Firefighters […]
“Maintain and protect passwords, lock your computer when you’re away from your workstation and never connect personal electronic equipment to postal computers.” […]
Read More… from Northern Virginia Information Systems Specialist Bill White
When a Virginia newspaper began experiencing delivery problems recently, Richmond District managers responded quickly. The Southside Messenger was receiving customer complaints that its weekly newspaper was arriving later than usual. Capital Metro Area Marketing Manager Tammy Edwards contacted the paper’s managers to address their concerns. “We want happy customers satisfied with their delivery,” said Edwards. […]
Highlights, a beloved children’s publication for more than 70 years, continues to rely on the mail to reach readers. The family-owned magazine was designed by Garry and Caroline Myers, child psychologists and teachers, to educate children through stories with positive examples. “The philosophy was ‘fun with a purpose,’” Christine French Cully, editor-in-chief of Highlights consumer […]
Green memories. A recent “CBS Evening News” report focused on the pivotal guide that African-Americans relied on for more than 30 years to ensure their safer travels. The Negro Motorist Green Book was first published in 1936 by Victor Green, a New York City letter carrier, to help guide African-Americans to minority-friendly establishments. Using information […]
“Life experiences have taught me the value of accumulated sick leave. It’s always better to have it and not need it than to need it and not have it.” […]
Read More… from Oklahoma District Information Systems Specialist Sharon Guydon
With 50 years at the Postal Service, Washington, DC, Retail Associate David Gaskins solidifies my faith that USPS is the place to be employed. […]
James Rowley, a postal support employee clerk, was delivering Priority Mail Express shipments recently in Eau Claire, WI, when he saw a woman fall off a bicycle. He pulled over and found her unconscious, but she soon woke up. Seemingly unaware of injuries to her face and teeth, she said she wanted to get back […]
The Postal Service has released a stamp to mark the 150th anniversary of Nebraska’s statehood. The stamp highlights an image from the banks of the Platte River as sandhill cranes fly overhead at sunset — a spectacle unique to the Cornhusker State. The image was taken by award-winning conservation photographer Michael Forsberg. “Michael Forsberg’s stunning […]
The new stamp that commemorates the 100th anniversary of John F. Kennedy’s birth isn’t the first time the Postal Service has honored the 35th president. Here’s a look at four other JFK-related stamps, courtesy of “The list.” 1. Kennedy Memorial stamp. This 5-cent stamp was issued May 29, 1964 — the first birthday following the […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. How many mailpieces did USPS process and deliver from Oct. 1, 2015-Sept. 30, 2016? a) 135.9 billion b) 153.9 billion c) 159.3 billion d) 193.5 billion 2. To encourage […]
When PMG Megan J. Brennan testified this month about postal reform legislation, she discussed the importance of a 10-year pricing review being conducted by the Postal Regulatory Commission (PRC). Want to know more about this process? Here’s an overview: • The PRC regulates postal matters. The PRC is an independent agency that oversees key USPS […]
Tractor Trailer Operator Javier Leon was recently transporting mail from the Tampa, FL, Processing and Distribution Center to a local Post Office when he saw something alarming: a girl running across the street, dressed only in pajamas. Leon pulled over and honked the horn to get the attention of the child, who appeared to be […]
“There is nothing but opportunity when we talk about millennials and their consumption of mail. Millennials buy more than non-millennials. They value mail and they value the time they spend with it.” […]
Great job, Boulder, CO, Letter Carrier Jeff Kramer. Building a ramp for an aging dog on your route reflects so well on all of us here at the Postal Service. […]
The Postal Inspection Service is offering new videos that provide tips to help protect customers from becoming mail scam victims. The four videos, which are available on the Inspection Service’s YouTube channel, come in the wake of a crackdown on an international mail fraud ring that robbed postal customers of millions of dollars. In one video, […]
The new stamp marking the 100th anniversary of President John F. Kennedy’s birth will be available at Post Offices nationwide Feb. 21. Kennedy remains a captivating and charismatic personality — one who appealed to the nation’s higher ideals and inspired young Americans to engage in public service. He was inaugurated in 1961 at age 43, the youngest […]
Protect yourself. The Postal Bulletin’s latest edition previews National Consumer Protection Week (March 5-11), an annual campaign to help consumers protect themselves from scams. The Feb. 16 edition also previews the upcoming Pears stamp. Service resumes. USPS has announced plans to restore mail service to Guatemala after service was suspended last November. Employees may resume […]
“One of the perks of being a carrier is the opportunity to make a positive impact on the community every day, one person at a time. I believe when you are pleasant and spread cheer it comes back to you threefold, and it makes you a happier person, too.” […]