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Heather Solce, Sandpoint, ID; Bradley Scherich, Moundsville, WV

Sandpoint, ID, Rural Carrier Associate Heather Solce

Postal Service employees in Idaho and West Virginia recently earned special thanks from the customers they serve.

Residents of a Sandpoint, ID, neighborhood were grateful that Rural Carrier Associate Heather Solce spotted a house fire while delivering mail and called 911.

Although firefighters couldn’t save the structure, which was unoccupied at the time, “the neighbors praised Heather for a quick response that prevented damage to other homes,” said local Postmaster Barbara Puckett.

In Moundsville, WV, Letter Carrier Bradley Scherich was delivering mail when he saw an unfamiliar couple interacting with an 87-year-old customer who lives alone, begging for money at her front door.

The woman’s daughter later sent a letter to the local Postmaster to point out the extra steps Scherich took that day, including handing the woman her mail in person so she would have a chance to ask for help if needed, and seeking out a neighbor to converse with until the couple left without incident.

“He saw a potential danger and took action to assure the safekeeping of an elderly citizen,” the daughter wrote.

“Brad Scherich represents what is best about our community, the U.S. Postal Service and … about America.”

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