The percentage of USPS employees who reported being engaged during this year’s Postal Pulse survey increased, although the number of workers who participated in the survey dipped. The results, released last week, show 26 percent of survey respondents feel engaged, up from 25 percent last year and 17 percent during the first survey in 2015. […]
Several new Postal Service videos show how mail works with digital technology to continually inspire customers to make purchases and engage with businesses. The series includes “See Mail in a New Light,” a 1-minute, 45-second video that shows a customer accidentally breaking a lamp in her home. While searching for a replacement, she receives a […]
John Blair treats his customers like friends. In fact, many are. “I tell my family that I feel like I get paid to take a walk to see my friends every day,” says Blair, a letter carrier at the Vienna, VA, Main Post Office. USPS encourages employees to provide each customer with friendly, professional service. […]
The Postal Service recently stepped in to help a fast-growing cheesecake startup find a better way to serve its customers. Nikki Howard and Jaqi Wright, two sisters in Oxon Hill, MD, were working for the federal government when the partial shutdown began last December. Furloughed from their jobs at the Food and Drug Administration and […]
Marc McCrery has been named the Postal Service’s mail entry and payment technology vice president. He will lead mail preparation and payment support to commercial customers and continue the transformation of the organization’s commercial mailing and shipping channels. McCrery joined USPS in 1990 and has served in several roles, including his most recent assignment as […]
Courtney Wells believes that a good first impression leads to repeat business. The Carmel, IN, retail associate greets every customer who comes into the Post Office, a gesture she says goes a long way. “It makes them feel good and want to come back,” Wells says. The Postal Service encourages employees to take this approach, […]
Great Lakes Area’s Lakeland District recently hosted a two-week career fair that drew almost 1,000 Postal Service job aspirants. The event, held at the Milwaukee Main Post Office, was part of an effort to help fill hundreds of open positions throughout the district. Human Resources Manager Diana Nygaard said the fair was designed to spark […]
USPS is reminding employees they can sign up for Informed Delivery, a free feature that allows users to preview their incoming mail and manage their packages from computers, smartphones and other devices. More than 17 million people use Informed Delivery. The Postal Service wants to have 40 million users by the end of 2020. Increasing […]
Among the attendees at the recent dedication ceremony for the USS Missouri stamp in Hawaii was a Postal Service employee who was there to honor her father. Erica Mann, a senior diversity specialist at the Mid-Florida Processing and Distribution Center in Lake Mary, is the daughter of the late Rear Adm. Charles Mann. The elder […]
The Postal Inspection Service wants USPS employees to know about an online tool that makes it easier to track hazardous material incidents within the postal network. The Mailpiece Incident Report Tool (MIRT) is a data repository for reporting leaks and spills, as well as hazardous material incidents at Postal Service facilities. MIRT must be used to report: […]
What did you think of Link’s recent behind-the-scenes glimpse at the Postal Police honor guard? How about the profiles of Art Doles, the Detroit letter carrier who marked a half-century as a postal employee, and Alfredo Jacinto, the Chicago retail associate who retired after 52 years? What about the follow-up stories on two California employees: […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.72 percent during the week ending July 5, down from one week earlier. Western (97.9 percent) led the areas, while Dakotas (98.96 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
The CyberSafe at USPS team wants you to watch out for online scams that use “social engineering,” a term that describes a broad range of malicious activities used to trick users into giving away sensitive information. There is no single technique to distinguish social engineering schemes from legitimate messages, but there are several clues you […]
The San Diego mail processing clerk who was recently honored by a publication for people with disabilities has a new best friend. Garfunkel, a yellow Labrador, guides Frank Facio, who is blind. The dog helps Facio perform his duties, including working on delivery barcode sorting machines. “Me wanting to go on the workroom floor was […]
Several times a year, the calendar date matches a local ZIP Code. This “date meets ZIP” phenomenon occurs in different places each year. While some Post Offices don’t do anything special, others use it as a way to celebrate the special role that USPS serves in the community. The Davis, IL, Post Office’s special day […]
The Carolina Panthers will travel to London this fall for a big game — and its members are counting on the Postal Service to help get them there. The NFL team’s first-ever international trip will be to Tottenham Hotspur Stadium for an away game against the Tampa Bay Buccaneers on Oct. 13. To prepare for […]
Ruben Hernandez was having a typical day a few months ago when he began to experience chest pains. The Fresno, CA, letter carrier figured he was having an asthma attack, something he had experienced before. “I thought it was respiratory,” Hernandez recalled. When his condition didn’t improve after a few days, he went to a […]
Some of the world’s most fascinating amphibians will hop into the nation’s Post Offices on Tuesday, July 9, when USPS releases its Frogs stamps. Frogs live on every continent except Antarctica. There are approximately 4,800 different species of frogs, including more than 90 species that live in the United States. Each stamp features one of […]
Link is seeking suggestions for “Best Practices,” a regular column that allows Postal Service employees to share tips on a variety of workplace topics. For example, in recent months, “Best Practices” has featured a mail processing clerk who shared scanning tips, a letter carrier who offered hints on effective delivery techniques, and a mailing requirements […]
The weekly Link mobile emails are helpful. They remind me to go to the Link site to catch up on the latest Postal Service news. […]
USPS employees submitted 24,054 sales leads during #LEADtheWay Month in June, up 27 percent from a year ago and exceeding the organization’s goal of 20,000 leads. #LEADtheWay Month is part of the Postal Service’s efforts to attract business customers and grow revenue. “To help USPS get back onto the path to financial stability, we need […]
My name is Josen Punnoose, and I’m an innovation and product development specialist at USPS headquarters in Washington, DC. I help find new revenue opportunities for the Postal Service. I’m part of an 11-member team. Once we identify an opportunity, we conduct an “idea assessment” where we ask consumers and businesses about the proposal to […]
The Postal Service has introduced the Safety Dashboard, an online resource that will provide users with accurate, timely data on accidents. The Safety Dashboard offers total accident rates, accident counts by type and accident trends, including forecast projections. Users can also access detailed data by category, such as a motor vehicle tab that lists the […]
The Postal Service isn’t the only organization marking the golden anniversary of the Apollo 11 moon landing. USPS will release its 1969: First Moon Landing stamps, honoring humanity’s greatest achievement in space, on Friday, July 19. Throughout the month, there also will be several documentaries and events to commemorate the occasion. For example, PBS is […]
Art Doles finds it hard to believe his postal career has lasted a half-century. “Time goes by quickly when you enjoy what you’re doing,” the Detroit letter carrier said. During a recent ceremony at Grand Shelby Station, where Doles works, he received a certificate, a 50-year service pin and lots of love from his colleagues. […]
Cotina McLellan doesn’t serve customers directly, but she knows they count on her. “I always have our customers in mind when I’m doing my job [because] they are the reason I have my job,” says McLellan, a mail processing clerk at the Raleigh, NC, Processing and Distribution Center. The Postal Service wants all employees to […]
The Postal Service wants employees to follow its policy to reduce pollution in stormwater and snowmelt, which can cause oil and other hazardous chemicals to enter the environment. Under this “zero discharge” policy, employees must do the following: • Never allow vehicle wash water or other equipment wastewater to enter stormwater drains. National postal contracts […]
What did you think of Link’s coverage last month of the Ellsworth Kelly, USS Missouri and George H.W. Bush stamps? How about the stories about Frank Facio, a postal worker who was honored by a magazine for the disabled, and Dawn Cook and Kim Reynolds, two USPS employees who take pride in promoting the Alzheimer’s […]
Pacific Area recently held a series of meetings to provide distribution operations managers with training and strategies to improve efficiency and productivity. Distribution operations managers help ensure operations remain on track at mail processing facilities. During the meetings, the managers were trained to use USPS tools to retrieve and analyze data and identify areas of […]
The USPS Corporate Information Security Office (CISO) is adding almost 60 career positions to its workforce, expanding its ability to protect the Postal Service from the ever-evolving cybersecurity threat landscape. “These new positions will allow CISO to usher in a suite of capabilities across the organization, increasing its capacity to prevent, detect and respond to […]