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Full force

Shane Johnston is a man on a mission. The Mocksville, NC, Postmaster recently returned to work after experiencing an auto accident that changed his life and the way he looks at driving. Johnston, while stopped at a red light, was hit from behind at full force by a distracted driver. Emergency responders think the other […]

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Need to know

Gym discounts. Postal Service employees can now receive discounted memberships to 24 Hour Fitness, a gym chain with more than 400 locations across the nation. The discounts are available to employees who enroll at 24hourfitness.com/corporate. You’ll need to enter the USPS corporate ID discount code, which is 106926CORP. Employees who enroll will also receive a […]

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Heather Rea, Barberton, OH; Kyndall Caruso, Stoneville, NC

Postal Service employees in Ohio and North Carolina recently noticed signs of trouble while delivering mail. Barberton, OH, Letter Carrier Heather Rea saw mail piling up at the home of an older customer in poor health. Authorities were notified, and emergency responders discovered the woman collapsed on the floor, in dire need of medical attention. […]

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Giving helpers a hand

A Postal Service employee who rescued a grandmother and grandson from a raging house fire in Johnstown, PA, received the top hero of the year award from the National Association of Letter Carriers (NALC) this week. “After hearing everyone’s stories, it’s extremely humbling, and it’s truly an honor,” Letter Carrier Matthew Lamb told the audience […]

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Keep the change

A new USPS video shows customers how they can obtain refunds online. “How to Request a Refund” explains that the Postal Service offers a money-back guarantee for Priority Mail Express and a refund for Extra Services. The 1-minute, 40-second segment also explains how residential customers can request refunds through usps.com, while business customers can use […]

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Need to know

Supporting service members. The Alaska Committee for Employer Support of the Guard and Reserve (ESGR) recently honored Alaska District for its commitment to supporting USPS employee service members. Operations Support Acting Manager Tim Bruno and Labor Relations Specialist Peter Neagle accepted the award on the Postal Service’s behalf at a ceremony in Anchorage. The ESGR […]

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Robert Simper, Salt Lake City

Salt Lake City Letter Carrier Robert Simper knew that a customer on his route was facing medical challenges: The man is a veteran who recently lost a leg to amputation. So when the customer’s mailbox started to fill up soon afterward, Simper wanted to be sure the man was OK. Simper checked on the customer, […]

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#HockeyStamps

The Postal Service and Canada Post have announced new stamps that celebrate the history of ice hockey — the fast-paced sport commonly played on frozen ponds and in rinks across North America. PMG Megan J. Brennan and Canada Post President Deepak Chopra will dedicate the new History of Hockey stamps Oct. 20 in Detroit. The […]

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Flats screen

The Postal Service has introduced a dashboard that provides analytics and other information on Flats Sequencing Systems (FSS) performance. The FSS Performance Dashboard analyzes 13 months of historical data at 45 sites to provide a detailed analysis of 100 Flats Sequencing Systems. The user-friendly application can track machine operational performance and monitor at-risk indicators to […]

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Safety measures

The Postal Service is concluding National Preparedness Month by offering employees a reminder about procedures for dealing with suspicious mail. When handling a mailpiece, pay close attention to its appearance. Note whether it’s lopsided, bulky, stained or has excessive tape or postage. Also, note whether the mailpiece has a return address or if it’s addressed […]

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News quiz

Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Who said this about National PCC Week: “The Postal Service is investing in technology and infrastructure to enhance our business customers’ experiences.” a) PMG Megan J. Brennan b) Eastern […]

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Jess Clugston, Fort Scott, KS; Timothy Finnell, Huber Heights, OH

Postal Service employees delivering mail in Kansas and Ohio recently came to the aid of customers experiencing emergencies at home. In Fort Scott, KS, City Carrier Assistant Jess Clugston found Joyce Woods stranded on the floor after a fall. Woods had activated her medical alert device, but it didn’t work, so Clugston called 911 and […]

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Daily opportunities

Jim Goodwill believes in empowering employees. The Washington, PA, Postmaster strives to give each of his employees the opportunity to do what he or she does best. “I communicate with all employees daily. I keep them apprised of any developments in USPS and how they directly affect them,” he says. Managers like Goodwill help the […]

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Honoring Father Ted

Father Theodore Hesburgh’s many achievements are recalled in a new video that features highlights from the recent USPS stamp dedication in his honor. “We are honoring a man who believed strongly and acted courageously and righteously for worthy causes,” PMG Megan J. Brennan says in the video. Hesburgh was the University of Notre Dame’s longest-serving […]

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Safe side

The Postal Service is reminding employees to use the Enterprise Encryption Service (EES) when emailing sensitive information to authorized individuals outside the organization. When emailing sensitive information, follow these steps: Add #sensitive# to the subject line of the email. Attach the necessary documents or zip file. You don’t need to protect documents with a password. […]

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Becky Thomas, Tucson, AZ

What a wonderful story about the message in a bottle that traveled almost 500 miles from the Greek Isles to Gaza. In a time when the world can feel harsh and indifferent, it touched my heart to see that there is kindness and connection between human beings. […]

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Anthony Alexander, Hayden, AL

Rural Carrier Anthony Alexander recently had a package for a customer in Hayden, AL. As Alexander approached the man’s home, he came out to meet the Postal Service employee and fell down the front steps. Alexander tried to help the customer get up, but the man urged him to call 911 instead. As they waited […]

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One last ride

Denny Graham recently ended his 42-year Postal Service career in style. The Henderson, MN, rural carrier delivered the last few miles of his route in a 1948 Plymouth he restored himself. “It was something we’ve had in the family a long time,” said Graham, a classic car enthusiast. “I thought it would be neat to […]

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Safe guards

Employees who are glad to be back to work after Hurricane Irma — and customers who are happy to be receiving mail again — can thank the Postal Inspection Service for its role in the recovery process. Like they did in Hurricane Harvey’s aftermath, postal inspectors are helping USPS resume operations in storm-ravaged communities. The top […]

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Postal partners

Several employees were recently honored for their work with the Postal Customer Councils (PCCs), local groups that help strengthen the relationships between USPS, business mailers and their mutual customers. Twenty-seven PCC Leadership Award recipients were recognized during a ceremony that featured PMG Megan J. Brennan and other Postal Service leaders. Most awards were presented at […]

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Need to know

Scanning snapshot. The Postal Service’s national scanning rating was 97.66 percent during the week ending Sept. 15, up from one week earlier. Dakotas (99.23 percent) topped the districts, while Western (98.05 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]

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Christene Wiggins, Princeton, NC

Rural Carrier Christene Wiggins was delivering mail recently in Princeton, NC, when she encountered an older customer in an unusual predicament: He was trapped in a tractor. Wiggins attempted to free the distressed man, whose leg had somehow gotten wedged near the clutch as he was getting on the piece of farm equipment, but she […]

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