A new USPS video shows customers how they can obtain refunds online. “How to Request a Refund” explains that the Postal Service offers a money-back guarantee for Priority Mail Express and a refund for Extra Services. The 1-minute, 40-second segment also explains how residential customers can request refunds through usps.com, while business customers can use […]
Supporting service members. The Alaska Committee for Employer Support of the Guard and Reserve (ESGR) recently honored Alaska District for its commitment to supporting USPS employee service members. Operations Support Acting Manager Tim Bruno and Labor Relations Specialist Peter Neagle accepted the award on the Postal Service’s behalf at a ceremony in Anchorage. The ESGR […]
I was born in 1961 and actually remember Mr. ZIP. “The list” on ZIP Code facts was interesting. I learned some things. […]
Salt Lake City Letter Carrier Robert Simper knew that a customer on his route was facing medical challenges: The man is a veteran who recently lost a leg to amputation. So when the customer’s mailbox started to fill up soon afterward, Simper wanted to be sure the man was OK. Simper checked on the customer, […]
“As a USPS employee, your support is essential in helping to make mail a more valuable and effective communication channel and to maintain the relevancy of mail in today’s highly digital environment.” […]
The Postal Service and Canada Post have announced new stamps that celebrate the history of ice hockey — the fast-paced sport commonly played on frozen ponds and in rinks across North America. PMG Megan J. Brennan and Canada Post President Deepak Chopra will dedicate the new History of Hockey stamps Oct. 20 in Detroit. The […]
The Postal Service has introduced a dashboard that provides analytics and other information on Flats Sequencing Systems (FSS) performance. The FSS Performance Dashboard analyzes 13 months of historical data at 45 sites to provide a detailed analysis of 100 Flats Sequencing Systems. The user-friendly application can track machine operational performance and monitor at-risk indicators to […]
The Postal Service is concluding National Preparedness Month by offering employees a reminder about procedures for dealing with suspicious mail. When handling a mailpiece, pay close attention to its appearance. Note whether it’s lopsided, bulky, stained or has excessive tape or postage. Also, note whether the mailpiece has a return address or if it’s addressed […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Who said this about National PCC Week: “The Postal Service is investing in technology and infrastructure to enhance our business customers’ experiences.” a) PMG Megan J. Brennan b) Eastern […]
In the story “Ready for action,” Springfield, IL, Processing and Distribution Center Plant Manager Michael Winters made a profound statement: “If folks would just keep safety in mind and act responsibly, they wouldn’t put themselves or others in danger.” […]
Postal Service employees delivering mail in Kansas and Ohio recently came to the aid of customers experiencing emergencies at home. In Fort Scott, KS, City Carrier Assistant Jess Clugston found Joyce Woods stranded on the floor after a fall. Woods had activated her medical alert device, but it didn’t work, so Clugston called 911 and […]
Read More… from Jess Clugston, Fort Scott, KS; Timothy Finnell, Huber Heights, OH
“Being familiar with ethics laws helps us support the Postal Service’s mission with honesty, integrity and impartiality in the spirit of service to others.” […]
Read More… from Associate General Counsel and Chief Ethics and Compliance Officer Michael Elston
Jim Goodwill believes in empowering employees. The Washington, PA, Postmaster strives to give each of his employees the opportunity to do what he or she does best. “I communicate with all employees daily. I keep them apprised of any developments in USPS and how they directly affect them,” he says. Managers like Goodwill help the […]
Father Theodore Hesburgh’s many achievements are recalled in a new video that features highlights from the recent USPS stamp dedication in his honor. “We are honoring a man who believed strongly and acted courageously and righteously for worthy causes,” PMG Megan J. Brennan says in the video. Hesburgh was the University of Notre Dame’s longest-serving […]
The Postal Service is reminding employees to use the Enterprise Encryption Service (EES) when emailing sensitive information to authorized individuals outside the organization. When emailing sensitive information, follow these steps: Add #sensitive# to the subject line of the email. Attach the necessary documents or zip file. You don’t need to protect documents with a password. […]
What a wonderful story about the message in a bottle that traveled almost 500 miles from the Greek Isles to Gaza. In a time when the world can feel harsh and indifferent, it touched my heart to see that there is kindness and connection between human beings. […]
Rural Carrier Anthony Alexander recently had a package for a customer in Hayden, AL. As Alexander approached the man’s home, he came out to meet the Postal Service employee and fell down the front steps. Alexander tried to help the customer get up, but the man urged him to call 911 instead. As they waited […]
“Even a simple ‘thank you’ can go a long way toward building good chemistry with co-workers.” […]
Denny Graham recently ended his 42-year Postal Service career in style. The Henderson, MN, rural carrier delivered the last few miles of his route in a 1948 Plymouth he restored himself. “It was something we’ve had in the family a long time,” said Graham, a classic car enthusiast. “I thought it would be neat to […]
Employees who are glad to be back to work after Hurricane Irma — and customers who are happy to be receiving mail again — can thank the Postal Inspection Service for its role in the recovery process. Like they did in Hurricane Harvey’s aftermath, postal inspectors are helping USPS resume operations in storm-ravaged communities. The top […]
Several employees were recently honored for their work with the Postal Customer Councils (PCCs), local groups that help strengthen the relationships between USPS, business mailers and their mutual customers. Twenty-seven PCC Leadership Award recipients were recognized during a ceremony that featured PMG Megan J. Brennan and other Postal Service leaders. Most awards were presented at […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.66 percent during the week ending Sept. 15, up from one week earlier. Dakotas (99.23 percent) topped the districts, while Western (98.05 percent) led the areas. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
Thank heavens for angels like Vivienne Hansen, the employee who recently responded to two emergencies in a week’s time. […]
“The number of cooperating functions it takes to move a stamped letter is astounding. Success depends on all of us working together.” […]
Rural Carrier Christene Wiggins was delivering mail recently in Princeton, NC, when she encountered an older customer in an unusual predicament: He was trapped in a tractor. Wiggins attempted to free the distressed man, whose leg had somehow gotten wedged near the clutch as he was getting on the piece of farm equipment, but she […]
For four USPS employees in Illinois, serving their community doesn’t end when they finish their shifts at the Springfield Processing and Distribution Center. Plant Manager Michael Winters, Operations Support Specialist Ron Oller, Custodian David Marquardt and Corlin Winters, a postal support employee, all volunteer for a local rescue squad. The squad, which serves as backup […]
The top executive of a luxury clothing company is crediting the Postal Service with helping her business grow in style. Tradesy, an online marketplace that allows customers to purchase upscale items at deeply discounted prices, has grown by more than 2,000 percent during the past five years. “USPS has been there with the right solutions, […]
The USPS Wellness team is reminding employees to be mindful of sleep deficiency. Approximately 50 million-70 million people have chronic sleep disorders, according to the Centers for Disease Control and Prevention. Employees who have trouble sleeping, come to work sleepy or wake up overly tired should know that in the long term, a lack of […]
Letter Carrier Only Espinoza was delivering mail recently in Corpus Christi, TX, when she spotted a customer in serious trouble: The man, who had been doing yardwork with a weed trimmer, was under attack by a swarm of bees. As he tried to flee, the bees also stung his two dogs, as well as his […]
“Be the best at whatever you do. Promote the Postal Service whenever you can. Quality employees will make the system a success.” […]