Almost two dozen Post Offices in Northeast Area’s Westchester District have introduced We’re Listening Weekends, a program to strengthen customer service. The offices are holding three-hour sessions, usually on Saturdays, where customers can meet managers and supervisors, offer feedback, ask questions and learn about USPS products and services. “Customers now have the opportunity to meet […]
The CyberSafe at USPS team is reminding employees that they’re the first line of defense in protecting the organization from cyberthreats. An increasingly common scam is phishing — the use of fraudulent messages to steal sensitive information like passwords, usernames, credit card numbers and more. Phishing could result in stolen data, breached networks and other […]
The Postal Service will release its Scooby-Doo! stamp Saturday, July 14. To mark the occasion, here are five Scooby Snack-sized factoids. 1. Scooby-Doo has been around longer than USPS. The character debuted in 1969, a few years before the Post Office Department transitioned to USPS. Scooby has appeared in more than a dozen TV series, […]
Rural Carrier Associate James Lovelady was recently delivering mail on a frigid day in Hiawatha, KS, when he spotted an 82-year-old customer in a dire situation. The woman, who lives alone, was hurt and stranded after slipping on ice near her garage. Lovelady rushed to the customer’s aid, called 911 and stayed with her until […]
“Second acts” was a perfect story in so many ways. Talk about letter writing paying off. […]
The Postal Service shows how its technological innovations help businesses in “Deliver a Seamless Customer Experience,” a new video on YouTube. The 1-minute, 14-second segment explains how Informed Delivery, Informed Visibility, ship-from-store options, streamlined package returns and other USPS products and services allow businesses to deliver excellent customer service. “Our innovations are so seamless — […]
Mailrooms are getting makeovers in upscale apartment and condo buildings, where landlords are investing in extravagant décor to appeal to wealthy tenants. In many high-end buildings, it isn’t uncommon to find mailrooms adorned with Brazilian quartzite, marble walls, bronze panels or chandeliers. Diane Legault, a pharmaceutical consultant, said she enjoys chatting with neighbors while sorting […]
To help you prepare for the nation’s 242nd birthday next week, here are five things you didn’t know about Independence Day. 1. It honors the adoption of the Declaration of Independence. The Continental Congress voted for independence from Great Britain July 2, 1776, and adopted the document two days later. The bulk of the signing […]
City Carrier Assistant Amrafel Apolinaris was recently delivering mail in Fajardo, PR, when he saw an older man trip and fall while walking from his house to the mailbox. Apolinaris rushed to help the customer, who suffered a head injury and was bleeding profusely. The Postal Service employee called 911 for the man — who […]
Congratulations to Kansas City, MO, Stamp Services Order Entry Supervisor Louise Beale on marking the 50th year of her postal career. […]
The Postal Service will release Frozen Treats, its first scratch-and-sniff stamps, next week. To prepare for their arrival, here are five facts about summertime desserts. 1. The Founding Fathers were fans of ice cream. The sweet treat likely first arrived in America with the European colonists. Records show George Washington bought a mechanical ice cream […]
Firefox farewell. Google Chrome will replace Mozilla Firefox as the alternate browser on all ACE 3 and USPS Next computers in early July. When Google Chrome is installed, Mozilla Firefox will be removed and all bookmarks will be deleted. Before that happens, the Postal Service is encouraging employees to back up any saved bookmarks in Firefox […]
The Postal Pulse employee survey that began last month holds special significance for two USPS locations. The ZIP Codes served by the Post Offices in Coggon, IA (52218), and Bartelso, IL (62218), align with the survey’s start and end dates: May 22 and June 22. Postmasters at both offices are making the most of a […]
Chief Financial Officer Joe Corbett discusses the Postal Service’s latest financial results in a new “Dollars and Change” video. The fiscal 2018 second-quarter (Jan. 1- March 31) results show revenue was $17.5 billion, up 1.4 percent compared to the same time last year. However, the increase didn’t offset an uptick in expenses — largely driven by […]
Customer Services Manager Armando Lozano Jr. and Carrier Technician Eulogio Soto Jr. were on the job recently in Orlando, FL, when a letter carrier experienced a medical crisis. Although their colleague wanted to continue working, Lozano and Soto, who also serves as a safety captain, recognized that his symptoms — including a nosebleed and disorientation […]
Read More… from Armando Lozano Jr. and Eulogio Soto Jr., Orlando, FL
“Street cred” was an amazing story. Postal retiree Melvin White has a heart of gold for his efforts to clean up streets named after Martin Luther King Jr. […]
The Postal Service’s Hatch Act education campaign is continuing. The Hatch Act is a law that prohibits postal and other federal employees from engaging in political activity while on duty, while wearing a uniform, while on federal property or while inside a federal vehicle. In a new message, USPS is highlighting the real-life case of […]
Sally Ride’s pioneering career as an astronaut and educator is recalled in “Forever: Sally,” a new video from the Postal Service. Ride made history as the first American woman in space when she traveled aboard the shuttle Challenger in June 1983. “For me, that changed my dream of being an astronaut into something more of […]
You’ve probably heard about Meltdown and Spectre, two security flaws in hundreds of millions of computers and mobile devices that could allow hackers to steal passwords and other sensitive information. The USPS Vulnerability Management and Assessment (VMA) team works to protect postal computer systems against these and other security threats. The team focuses on two […]
The Postal Service will release Flag Act of 1818, its latest Old Glory-themed stamp, this week. To help mark the occasion, here are six flag facts you didn’t know. 1. The flag didn’t always have 13 stripes. The Flag Act of 1777 created the first official version of 13 alternating red and white stripes and […]
USPS is offering a new training course to help Postmasters and customer service managers deliver exceptional service during every transaction. The course, Providing Exceptional Customer Care (course number 10026877), is available through the Integrated Human Resources System, a new online learning portal. The course explains how delivering great service can help USPS grow its business […]
Nikki McKenney, the retail associate mentioned in “Finn’s tale,” and all the other employees at the Fredericksburg, VA, Post Office’s Falmouth Branch are amazing, wonderful people. I see them almost every day. Thank you for recognizing them and their kindness toward 3-year-old Finn Blumenthal and his family. […]
Letter Carrier Jeremy Roush was recently delivering mail in Athens, OH, when a crisis erupted at an apartment building. Roush was servicing a neighborhood delivery and collection box unit when residents began streaming out of the high-rise — home primarily to Ohio University students — as smoke billowed from it. One of the residents screamed […]
Highlights from the recent Peace Rose stamp dedication ceremony are featured in a new video from the Postal Service. The stamp was dedicated in April at the American Rose Center in Shreveport, LA. “The Peace Rose is one of the most famous roses of all time and very deserving of its place on the U.S. postage […]
Postal Service employees across the nation are learning how to promote safe workplaces through the organization’s new safety ambassadors program. Safety ambassadors are voluntary positions that help identify and abate hazards, raise awareness of safe work practices, and improve communication on safety matters. USPS is now training the ambassadors who responded to the organization’s call […]
Sally Ride was the first American woman to travel into space, but that wasn’t her only claim to fame. Here are six more fascinating facts about the subject of the Postal Service’s latest stamp. 1. She was a lifelong stamp collector. Ride especially liked stamps that featured the Olympics and space exploration. 2. She had […]
Jeannine Zimmerman was alone at her home in St. Paul, MN, on a recent snowy day when she stepped outside and fell, becoming stranded out of sight and earshot of passersby. Twenty minutes later, Letter Carrier Michael O’Neill arrived to deliver Zimmerman’s mail — as he’s done for 16 years — and discovered her. The […]
I loved “Musical notes,” the story about how singer Lauren Sanderson connects with her fans through letter writing. She may have saved many of these young people’s lives by lending them an ear through written communication. […]
In his role as a postal inspector, Carroll Harris helps protect veterans from scams. For him, the job is personal. Harris is a lieutenant colonel in the Marine Corps Reserve who has spent the past 28 years working closely with men and women who wear the nation’s uniform. “When I first joined the Marines, I […]
If you have questions about your benefits, the Postal Service has answers. You can now go online to post your questions and get answers from the Benefits and Wellness team. You can ask about health plans, retirement options, flexible spending accounts, commuter programs and other benefits-related topics. The discussion board is part of the IdeaSMART […]