Rural Carrier Tana Wood was recently delivering mail on an icy day in Frazee, MN, when she spotted an older customer lying on the ground outside a residence. Wood rushed to check on the woman, who had slipped when exiting her vehicle and had spent a half-hour crawling to a visible area in hopes of […]
I loved reading “Flood of memories” and learning about the origin of the Postmaster General Heroes’ Program. “Heroes’ Corner” is my favorite feature in Link. Thank you for recognizing our courageous employees. […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Trellis J. Maddalena, consumer affairs manager for Texas 1 District, received a Chief FOIA Officer’s Award for her efforts to help USPS respond to Freedom of Information Act requests. • John P. McLucas, the Retail and Delivery Operations Command Center director, […]
The Postal Inspection Service plays an important role in the electoral process — even during off years. On its website, the organization outlines its efforts to protect the integrity of election-related mail as it moves through the postal network. These efforts include: • Designating inspectors in each USPS district to coordinate Election Mail security; • […]
Customer Services Supervisor Jennifer Cabrera’s welcome guide for new employees at the Alhambra, CA, Post Office is a great idea to help boost retention. I would love to see all USPS locations do this. […]
Neal Sisbarro, a rural carrier in Hutto, TX, was recently delivering mail when he spotted an unattended toddler running down the middle of a street. Sisbarro guided the girl out of harm’s way and started looking for her residence. He noticed a front door ajar a block away and knocked on it. The mother answered, […]
A sales lead from a postmaster in Washington state has resulted in a shipping deal worth more than $517,000 in new revenue for the Postal Service. Carl Berringer, who works at the Chehalis Post Office, saw that a customer was shipping with a competitor, so he submitted a lead. USPS sales team members followed up […]
Vinoda Thiyagarajan has devised an award-winning cure for what ails many carriers and customers alike: a “smart mailbox” to prevent packages from being delivered to the wrong address. Her idea works like this: Customer-specific QR codes — those blurry matrix squares you see on just about everything, including mailing labels — are affixed to individual […]
Letter Carrier Johnna Haynes was recently making deliveries in Arkansas City, KS, when she grew concerned about a customer whose mail had piled up unusually over several days. Haynes contacted the local Post Office, where Customer Services Supervisor Alice McKee called 911. Emergency responders were dispatched to the scene and found the man lying on […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Melissa L. Pfluke, delivery operations support manager, was named the Columbus, OH, Post Office’s officer in charge. • Samie U. Rehman, mailing and services pricing director, was named acting pricing and costing strategy support director. Fiona E. Machado, revenue and volume […]
The Postal Service’s Access Registration and Identity Services (ARIS) platform will be offline during a scheduled software upgrade from Friday, June 23, at 9 p.m. Eastern time through Sunday, June 25, at 9 p.m. Eastern time. ACE users must submit and obtain approval for application access requests before June 23 at 9 p.m. or wait […]
I loved “Child’s play,” the article about the 3-year-old USPS fan who received a ride-on vehicle from the employees at Friendship Station in Washington, DC. It was a very heartwarming story. […]
The Postal Service honored 12 businesses during its Supplier Performance Awards event at the recent National Postal Forum in Charlotte, NC. The annual awards, presented in five categories, recognize supply chain partners that help USPS save money, increase revenue or performance results, and demonstrate a spirit of collaboration. The honorees were: • Supplier Performance Awards: […]
A sales lead from a letter carrier in California has resulted in a shipping deal worth almost $146,000 in new revenue for the Postal Service. Jose Alamillo, who works at the Santa Fe Springs Post Office, entered a business that had just moved into a neighborhood on his route. After introducing himself, he noticed packages […]
The Postal Service celebrated the variety and beauty of the nation’s waterfalls during a stamp dedication ceremony at the Canyon Visitor Education Center in Yellowstone National Park on June 13. The Forever stamps depict 12 noteworthy waterfalls. Each design features a photograph with the waterfall’s name and location underneath. “The Postal Service is proud to […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Donald D. Dombrow Jr. was named Michigan 2 District manager. He previously served as Detroit’s postmaster, a role now held by Ronald W. Morris, who previously served as Michigan 1 District’s Post Office operations manager. • Jeff A. Drake was named […]
The Postal Service is reminding employees to always follow procedures to properly manage, store and dispose of pesticides. Pesticides are regulated because they contain chemicals that can be dangerous to human health, the environment and water quality. Never purchase or apply restricted-use pesticides or concentrated pesticides that require mixing. USPS policy prohibits employees from mixing […]
Letter Carrier Lakhwinder Gill was delivering on his route in Fremont, CA, when he went to investigate the source of a continuously honking car. The postal employee discovered an ailing customer slumped over her vehicle’s steering wheel. Gill helped the woman out of the car and into her home. The concerned letter carrier later stopped […]
A sales lead from a retail associate in Connecticut has resulted in a shipping deal and a mailing deal worth more than $49,000 combined for the Postal Service. Ronnette Young, who works at the Hartford Main Post Office, submitted a lead after speaking with a customer from a law office about their shipping needs. A […]
Jacqueline Krage Strako, the Postal Service’s chief commerce and business solutions officer, discusses innovation in logistics with Parcel Monitor, an e-commerce logistics industry website. USPS is making investments in its package sortation and information technology infrastructure to meet skyrocketing e-commerce demands, Strako told the site. Two related trends include a rise in social media e-commerce […]
In her first month on the job, Rural Carrier Associate Michelle Walker was delivering in a remote area on her route in Milton-Freewater, OR, when she heard a faint cry for help. At first, the postal employee couldn’t pinpoint where it was coming from. When the cry was repeated, she was able to follow it […]
Postal Service employees can participate in an upcoming webinar about career planning. The session, “4 Stages of Career Planning,” will be held Tuesday, June 13, at 9:15 a.m. EDT and 12:15 p.m. PDT. The webinar, hosted by the University of Phoenix, will focus on how to apply the four stages of career planning to achieve […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Spring, TX, Postmaster Antonio Gracia was named Puerto Rico District’s acting manager. • Las Vegas Postmaster Donald D. Kravos was named Washington District’s acting manager. • Veeramany “Sthan” Sthanumurthy, pricing and costing strategy support director, retired May 31 after 13 years […]
Jennifer Cabrera came away from supervisor training earlier this year in National Harbor, MD, inspired to ensure city carrier assistants get off to a strong start at her Post Office in Alhambra, CA. “Retention is very important,” said Cabrera, a customer services supervisor. “Without a good retention rate, we will not have a functioning team […]
Letter Carrier Dennis Rudenauer was delivering on his route in Hornell, NY, after having been off for a couple of days when he noticed a customer’s mailbox was unusually full. He then detected a faint cry coming from inside the house. Rudenauer was able to establish contact with the woman, who said that she had […]
A sales lead from a mail handler in Maine has resulted in a shipping deal worth more than $1.35 million for the Postal Service. Steven Burstein, who works at the Eastern Maine Processing and Distribution Center in Hampden, likes to pay attention to what companies are shipping. While on the dock recently, he noticed that […]
National Dog Bite Awareness Week, an annual USPS public service safety campaign, runs from Sunday, June 4, to Saturday, June 10, this year. “Even good dogs have bad days” is this year’s theme. “When our mail carriers are bitten, it is usually a ‘good dog’ that had not previously behaved in a menacing way,” said […]
Letter Carrier Alicia Johansen noticed the mail at a customer’s house on her route in Akron, CO, had remained untouched for days. The postal employee sensed something was wrong and decided to alert the sheriff’s office for a welfare check. As it turned out, the man was in dire need of medical attention and rushed […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Maged S. Aziz was named Florida 1 District manager. He previously served as field operations support director. • Ernest A. Onody, inventory scheduling and workhour efficiencies executive manager, was named acting enterprise insights and reporting senior director. • Navjot Quinteros, the […]
The Postal Service has published the latest issue of The Eagle magazine and mailed it to employees’ homes. The spring edition reports on the organization’s performance at the two-year mark of the Delivering for America plan. Investments in automation, facilities and transportation, as well as organizational focus, operational discipline and a stabilized workforce have put […]