Retail Associate Felicia Harpp-Cordell was on duty at the Warrensburg, NY, Post Office when she received a text message alerting her to an accident in front of the building.
Harpp-Cordell went outside and found a crowd gathering around a boy who had been hit by a car while he was riding his bicycle.
She also saw traffic on busy Main Street bottlenecking, which would impede the arrival of emergency responders, who had already been summoned.
The Postal Service employee took control of the scene and enlisted a bystander to redirect traffic until medical help arrived.
The boy was not seriously injured.