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CA clerk’s lead brings in $239,000

Dennis Ford, a complaints and inquiry clerk in Los Angeles, helped bring in $239,289 for the Postal Service.

A sales lead from a complaints and inquiry clerk in California has resulted in a shipping deal worth more than $239,000 for the Postal Service.

Dennis Ford, who works at the Los Angeles Post Office, got a question about shipping options from the owner of a waste management business that had recently relocated to the area.

Ford asked some follow-up questions, then submitted a lead.

Felicia Colbert, a territory representative, met with the customer and closed a shipping deal for $239,289 in new estimated annualized revenue for the Postal Service.

“A few simple strategies and a consistent attitude can help clerks identify sales opportunities,” said Caroline Pham, a business lead development specialist for California 5 District. “Our clerks end their calls by asking the customers if they know any small-business owners who might want to learn more about our services and products.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.