Letter Carrier Angelia Knight was recently delivering mail to a residence in Atmore, AL, when she discovered a customer collapsed on the front porch. Finding no one else at home, Knight called 911 and comforted the woman until emergency responders arrived. The customer, who had suffered a stroke, was evaluated at a local hospital before […]
Dogs attacked 6,244 Postal Service employees last year — more than 500 fewer than the number attacked in 2016 but still far too many, the organization’s leaders say. The decline is linked to safety measures that USPS introduced in recent years, including Package Pickup and Mobile Delivery Device features that alert letter carriers to dogs […]
Did you know the Postal Service handles almost half the world’s mail volume? Or that 318 employees were honored for their heroism during the previous fiscal year? Or that the organization receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations? If any of […]
The Postal Service is reminding employees of the differences between Political Mail and Election Mail tags. Red Tag 57, for Political Mail, should be used for any political campaign mailing by a registered candidate, campaign committee, and committee of a political party. This tag also can be used for a message mailing by a political […]
Grand Rapids, MI, Postmaster Annette McMillan recognizes the importance of generating revenue for the Postal Service — and she makes sure her employees know it, too. “The employees like making a difference,” McMillan said. “I let them know that we all have a responsibility to increase revenue, and that the sales people cannot do it […]
I always learn something new from Link. I look forward to reading the site every day. […]
Chino, CA, Letter Carrier Antonio Colon was recently delivering mail at a senior apartment complex when he was alarmed to hear a woman crying out for help, in both English and Spanish. Colon quickly located the 90-year-old customer’s residence, where he discovered the door open and a man attempting to assault her. The Postal Service […]
STEM Education, four stamps that celebrate the role that science, technology, engineering and math collectively play in keeping the United States a global leader in innovation, will be released Friday, April 6. Proficiency in the STEM disciplines is considered critical. Studies suggest the nation is facing a lack of qualified workers to fill STEM jobs […]
A new Postal Service video reminds employees that some fundraising activities — even those for nonprofit organizations — may violate USPS ethics regulations. The video, available on Blue, highlights rules that employees must follow and explains the kind of fundraising efforts that are permitted on USPS property. The video also notes that while employees may […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Fill in the blanks: (Blank) percent of consumers say they prefer to receive coupons in the mail, up from (blank) percent in 2016. a) 44, 40 b) 48, 40 […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Which of the following is not a market-dominant postal product? a) First-Class Mail b) Marketing Mail c) Periodicals d) Priority Mail 2. Which Neighborhood of Make-Believe puppet character is […]
USPS plants and Post Offices aren’t the only places filling up with packages these days. Apartment and condominium buildings are also overflowing with parcels as more tenants order merchandise online and have it shipped to their homes. Landlords have dealt with the problem by growing the size of their storage rooms, but some see this […]
Belt, MT, Rural Carrier Associate Penelope Walker and a co-worker were recently enjoying a favorite free-time pursuit, deer hunting, when a medical crisis interrupted their adventure. Walker discovered her friend collapsed and unresponsive on the ground — and considering their remote location, the situation was especially life-threatening. Walker sent the man’s nephew, who was on […]
I really enjoy Link’s “By the numbers” feature. It has fun information that I can pass along to our employees. […]
Lauren Sanderson makes it a priority to read and respond to her fan mail. The 22-year-old Los Angeles-based singer and rapper writes 15-20 letters to her fans each week, an impressive task considering Sanderson is touring and recently signed with Epic Records. “I’ve always been a letter person,” she told NPR this month. Sanderson, whose […]
USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict resolution, improving their […]
The Postal Service has a message for employees whose departments are being audited by the Office of Inspector General (OIG) or the Government Accountability Office (GAO): Don’t panic. If you’re asked to provide information to OIG or GAO, contact the USPS Corporate Audit and Response Management (CARM) team. Its members can help you. The Postal […]
The Postal Service’s new Illinois Statehood stamp shines a spotlight on the nation’s 21st state. Here are five facts you may not have known. 1. There’s a reason Illinois is nicknamed the Prairie State. Illinois has a predominantly flat terrain. The state’s southernmost area has a gently sloping landscape, and the rolling hills in the […]
Fred Rogers was remembered as a beloved friend to generations of children at the Postal Service’s March 23 dedication of the Mister Rogers stamp. “Mister Rogers and his Neighborhood of Make-Believe made the ups and downs of life easier to understand for the youngest members of our society,” said Postmaster General Megan J. Brennan, who […]
Diamonds can be more than your best friend. In Nevada-Sierra District, they also symbolize career potential. The district, part of Western Area, recently launched Diamonds in the Rough, a career development program that allows employees to “detail” into other jobs for 30 days. The program — whose name is a nod to Nevada’s mining history […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. True or false: Since 2014, the Postal Service’s average response time for Freedom of Information Act requests has dropped 20 percent. a) True b) False 2. Fill in the […]
The Postal Inspection Service helped USPS employees in Atlanta learn more about fraud prevention last week, part of the law enforcement agency’s ongoing consumer protection efforts. Inspectors set up booths at the Atlanta and Peachtree processing and distribution centers, where they distributed educational brochures and offered guidance on ensuring the sanctity of U.S. Mail. The […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. What are the Postal Service’s three most recent Statehood stamps? a) Illinois, Indiana and Mississippi b) Illinois, Indiana and Nebraska c) Illinois, Indiana and Nevada d) Illinois, Mississippi and […]
Nancy Lau is a fan of Informed Delivery when she’s on the clock — and off. Lau, a Lexington, KY, retail associate, signed up last year for the free feature that allows users to digitally preview their incoming mail and manage their packages. Now she doesn’t know how she ever lived without it. “I like […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. True or false: In comments filed with postal regulators last week, USPS said a proposed pricing system doesn’t give the organization the flexibility it needs to deal with changing […]
A new video from the Postal Service, “eCommerce Revolution,” shows how the organization helps drive online shopping across the nation. USPS delivers more online purchases to homes than anyone else, the narrator notes. The 1-minute segment also includes archival footage to underscore how the Postal Service has evolved to better serve business customers. “We help […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. How many alleged perpetrators were charged by federal agencies last week in mailing and other schemes that target older customers? a) More than 250 b) More than 375 c) […]
Sales and Customer Relations Sr. Vice President Cliff Rucker will retire Friday, March 2, after more than 38 years of federal service. Rucker has led the Postal Service’s sales organization since 2011. During his tenure, USPS focused on customer-centric approaches that resulted in new commercial sales and revenue retention. He also established professional development and […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Fill in the blank: The Postal Service reported (blank) in controllable income for fiscal 2018’s first quarter (Oct. 1-Dec. 31, 2017). a) $3,530 b) $3.53 million c) $35.3 million […]
Flag notice. President Trump has ordered U.S. flags flown at half-staff to honor the victims of this week’s mass shooting at Marjory Stoneman Douglas High School in Parkland, FL. Flags should be flown at half-staff until sunset Monday, Feb. 19. USPS facilities that fly the flag at all times and are closed Feb. 19 for […]