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Mail
Kathy Gratzon, Little Rock, AR
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Heroes
Thomas Lannon, North Platte, NE
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Heroes’ corner
Nebraska driver rescues kidnapped woman
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Lost signal
Sprint to cut USPS service Feb. 28
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Scanning scorecard
New leaders emerge
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Faster action
‘Mystery shopper’ program transformed
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Tips of the Day
Streaming videos
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Mail
Derek Truman, Dallas
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Heroes
Robert Odom, Lometa, TX
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Quotables
Gaffney, SC, Rural Carrier Randy Parker
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Looking ahead
USPS, MTAC to continue technology focus
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Returns to sender
USPS aims to make it easy to ship unwanted gifts
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Power of persuasion
Committee turns to USPS to reach voters
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Heroes’ corner
Texas employee pulls man from overturned SUV
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Mail
Elizabeth MacCaffey, Norman, OK
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Quotables
Bethesda, MD, Mail Handler Brenda Mitchener
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Heroes
Vera Jean Smothers, Chandler, OK
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Tips of the Day
What’s RCE?
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Tools of engagement
USPS seeks ideas to improve workplaces
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Equal opportunities
No FEAR Act course completion deadline is June 30
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Bad connection
Retailers struggled to compete with traditional delivery
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Safe keeping
Tips offered for protecting sensitive information
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Holidays delivered
Employees handled last-minute packages Dec. 25
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Mail
Anna Crawford, Windsor, CT
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Tips of the Day
Friendly service
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Quotables
Greensboro, NC, P&DC Mail Handler Brian Brooks
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Tips of the Day
Telephone courtesy
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Get ready
A look at what’s coming in 2016
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Friendly question
Postal Pulse query on workplace friendships addressed
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Top honors
USPS leadership program recognized