Open season — the annual period when Postal Service employees can make changes to their health, dental and vision coverage or choose a new plan — begins Nov. 9. This year, employees will find the information they’ll need on the open season site on LiteBlue. This includes information about the new Self Plus One option, open […]
Consumers will spend as much as $105 billion in online holiday purchases this year, or between 6-8 percent more than they spent in 2014, the National Retail Federation (NRF) predicted this week. Online shopping increases help drive growth in the shipping sector, especially during the holidays. For example, the Postal Service’s shipping and package volume […]
Today’s hero is featured in a full-length article. […]
It was really touching how Mark Moeller saved the life of a 2-year-old child. […]
“With all the talk lately about ‘restoring greatness’ [to America] you would think our country is falling to pieces. Well, that’s baloney. And the proof is that six days a week my mail is delivered to me and all my rural neighbors.” […]
Stamp Fulfillment Services is postponing the stamp destruction schedule for the first quarter of fiscal 2016. The regular schedule will resume during the second quarter. For more information, refer to the online SFS Toolkit and the fiscal 2016 stamp return schedule. […]
The Postal Service is working to keep the mail moving in South Carolina, which has been ravaged by flooding this week. Residents face evacuations, road closures, power outages and water advisories due to flooding, which resulted from an 11-day stretch of unprecedented rainfall. At least 19 people have died, and President Obama has declared several […]
In a new video, the stars of the CBS TV drama “The Inspectors” express their pride in portraying postal employees. “I had no idea what a Postal Inspector was until I started on this show,” says Bret Green, who plays Inspection Service intern Preston Wainwright. “I did my research and found out that it was […]
Hiram, OH, Retail Associate Starleen Schwan was helping a customer recently when the woman’s speech became slurred and she started experiencing difficulty filling out a form. Schwan remembered the acronym FAST — face, arms, speech, time — which helped her realize the woman was suffering a stroke. After calling 911, Schwan contacted the woman’s husband. […]
The Postal Service is offering customers $2 off the activation or purchase fees on American Express, Visa and MasterCard gift cards. Available gift card amounts range from $25-$500. The promotion runs from Saturday, Oct. 10-Friday, Oct. 16. The discount is available at select Post Offices that offer gift cards. […]
Today’s heroes are featured in a full-length article. […]
Read More… from Mary Kaye Frank and Marcelino Santos, North Charleston, SC
Personally identifiable information can be used to identify, contact and locate individuals. Visit the CyberSafe at USPS site on Blue to review security tips and learn how to protect your information, both at home and at work. […]
I like Link Recap, the Friday email containing stories employees may have missed during the week. […]
“You may only get one chance to restore a customer’s confidence in the Postal Service. That’s why the complaint handling guidelines [for resolving consumer issues] are so important.” […]
Read More… from Washington, DC, Consumer Relations Specialist Diedre Tillery
Four employees were honored this week for their contributions to Business Connect, a program that encourages Postmasters and other managers to promote USPS products and services to small businesses. The honorees: Rachelle Frick, Postmaster in Lemont Furnace, PA, was honored for her efforts during the second quarter of 2015, when her Post Office raised its […]
The Postal Service recently completed deployment of its Mobile Delivery Devices (MDDs), new equipment that is playing a crucial role in boosting the package delivery business. MDDs are used to scan packages when they’re received at Post Offices and when they’re delivered to customers. This up-to-the-minute information is fed to the My USPS.com application, allowing […]
Everyone 6 months of age and older should get a flu vaccine every season, the Centers for Disease Control (CDC) recommends. Flu season runs from October-May. All Federal Employees Health Benefits (FEHB) plans cover flu shots at no cost to you. Social contact can spread the flu. Symptoms include high fever, chills, fatigue and nausea. […]
Two days after a South Carolina widow buried her husband, she received a phone call informing her she was the beneficiary of a $25,000 life insurance policy. To claim the benefits, the widow was told to mail $5,500 in prepaid gift cards to the caller. The woman mailed the cards and then told a niece, […]
October is National Disability Employment Awareness Month, which recognizes the contributions of employees with disabilities. This year’s theme: “My disability is one part of who I am.” The Postal Service is joining other federal agencies that participate in this annual campaign, which is marking its 70th anniversary. The 2015 activities also honor the 25th anniversary […]
Always review Change of Address (COA) requests with customers to make sure they’ve been completed properly. A customer’s complete and legible signature is required for a COA request. […]
“Lobby traffic is often comprised of business owners or frequent mailers. That’s a good opportunity for Postmasters and managers to discover and capture new Business Connect leads.” […]
Read More… from Greensboro, NC, Business Development Specialist George Humphreys
Today’s hero is featured in a full-length article. […]
The “Frequent fliers” was story was very helpful. Now employees know what to do with handouts left in residential mailboxes. […]
The Office of Personnel Management (OPM) announced Oct. 1 it has started mailing letters to individuals whose personal information was stolen during the agency’s recent cyber intrusion. These letters will describe the theft protection and credit monitoring services that OPM will provide to affected individuals for three years at no cost. The letters also will […]
Mountain Park, GA, Letter Carrier Christopher Montedoro knew something was wrong as soon as he arrived at the home of one of his regular customers, 90-year-old Elma McIntire. “I bring her mail up to her door and am usually greeted by someone,” Montedoro told WSB-TV recently. “As I pulled up the driveway, I saw someone […]
Cheryl Ganz says she has always believed “every stamp tells a story.” The recently retired chief curator of philately at the National Postal Museum was honored last week by her alma mater, the University of Illinois, for her efforts to transform stamp collecting. “I wanted to bring more excitement to our exhibits, to use stamps […]
The Postal Service isn’t the only shipper changing with the times. Package delivery organizations across the world also are trying new approaches, aiming to keep up with digitally savvy consumers, new research finds. The study, which consulting firm Accenture conducted, predicts parcel delivery will grow 9 percent annually and become a $343 billion industry globally […]
With so much going on in the world, it’s nice to read positive stories like your report on Peter Pontzer’s heroism and your profile of the Philadelphia Postal Choir. Thank you. […]
Today’s hero is featured in a full-length article. […]
The Retail Systems Software (RSS) toolkit includes a troubleshooting guide and “how to” questions to help you resolve technical and other RSS-related issues. […]