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Fully engaged

Postal Pulse used for multiple programs

USPS employees hold certificate
The Monte Rio, CA, Post Office is one of 540 USPS workplaces that have achieved certified engaged status. From left are retail associates Trina Peterson and Sheila Platt, Rural Carrier Carley Rydberg and Postmaster Patti Reese.

Like USPS employees, the Postal Pulse survey performs more than one task.

The survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their work. The Postal Service uses this information to improve its workplaces.

The survey results are also used for five other employee recognition programs:

• Engagement Leader of the Year. These annual awards — which are given each year at the district, area and national levels — honor leaders who foster engagement in their workplaces.

• Engagement Most Valuable Player. These awards recognize bargaining unit employees who foster engagement within their teams.

• 100 Percent Club. These awards are given to teams that score a 100 percent response rate on the Postal Pulse, meaning each team member completes the survey. More than 1,300 teams will be recognized following last year’s survey.

• Certified Engaged Teams. To achieve certification, these teams must meet select criteria, including having at least 75 percent of their employees participate in the Postal Pulse survey.

• Continued Improvement Through Engagement. This recognition is given to workplaces that have continually improved their Postal Pulse results since the first survey in 2015.

The Employee Engagement LiteBlue page has additional information on these programs. Questions can be emailed to

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