East Amherst, NY, Rural Carrier Gloria Geist recently took a call from a woman who asked her to check on the woman’s mother, who had just fallen and broken her leg. Geist went to the mother’s home, found her and immediately called 911. She also got the woman a blanket and waited with her until […]
Postcards help vacationers stay in touch with loved ones back home, but they’re also being used this year to deliver messages to the nation’s presidential candidates. The messages are created through “I Wish to Say,” a traveling art project. Volunteers station themselves in parks and other public spaces, where they solicit messages from passersby that […]
The Postal Service’s national scanning rating was 97.46 percent during the week ending April 29, up from one week earlier. Thirty-nine districts exceeded the national average, led by Portland (98.27 percent). Three areas beat the national number, beginning with Western (97.8 percent). Scanning allows customers to track their packages and other mail. It also helps […]
Credit scores play an important role in your financial well-being. Do you understand how they work? Banks and other lending institutions use scores to determine whether to extend credit to individuals and at what rates. Credit scores range from 300 to 850. “Good” credit scores are in the high 600s through the 700s. Scores under […]
All cellular service and support for USPS-issued Sprint smartphones will end May 23. Sprint users should have switched to new AT&T, T-Mobile or Verizon phones earlier this year. Pending carrier change requests must be completed now to retain existing Sprint numbers. Employees who haven’t submitted carrier changes must submit a request through eAccess for a new […]
Are you getting your daily dose of helpful hints? Last fall, the Postal Service introduced Smart Business Moments, a site that posts two brief reminders each weekday about USPS policies, federal regulations and business goals. Managers and supervisors are asked to deliver these short messages during meetings that include more than 10 employees, regular staff […]
Buffalo, NY, Letter Carrier Barbara Damato recently took a call from a customer who asked her to intercept a package bound for Nigeria. The customer had discovered he was the victim of a fraudulent scheme and stood to lose money if the package was delivered. Damato and a co-worker tracked down the mailpiece, which was still […]
I loved the “RoboCop carriers” story. I enjoyed the technological, human interest and [international] aspects of it. […]
“Just as we make improvements to scanning, we must continue to strive to make our workplaces and roadways safer. It starts by viewing safety as a core value and focusing on every moment, every day.” […]
Employees should email the revised PS Form 571, Discrepancy of $100 or More in Financial Responsibility, to the Office of the Inspector General at hotline@uspsoig.gov. Employees should also send a copy of the form to their district finance manager and Postmaster and retain a copy. […]
May is Asian-Pacific American Heritage Month, an annual celebration of the culture and contribution of Asians, Native Hawaiians and Pacific Islanders. This year’s theme is “Walk Together, Embrace Differences, Build Legacies,” representing three guiding principles for promoting inclusion and diversity. The theme was chosen by the Federal Asian Pacific American Council, a nonprofit organization that […]
If you’re having money problems, consider creating a budget to better understand and take control of your finances. Studies show one-third of Americans are using financial programs or advisors to prepare their budgets. To ensure you can afford the things you need and want, experts say you should write down your budget and come up […]
USPS employees aren’t just #PostalProud. They’re also #PostalCreative. Learning and Development recently held a contest in which employees designed posters that reflect #PostalProud, an ongoing initiative to promote core USPS principles. Employee Resource Management leaders judged the contest, choosing two winners. The Delivery Bar Code Sorter training team submitted the first winning entry, which features […]
Postal Service employees across the nation are gearing up for this year’s Stamp Out Hunger food drive, which will be held Saturday, May 14. The annual event allows USPS employees to collect food donations from customers. The donations are then distributed to local food banks. The National Association of Letter Carriers and the Postal Service […]
USPS raised its national grand mean score on the most recent Postal Pulse employee survey, results released April 29 show. The survey measures employee engagement levels using a scale of 1 to 5. Engagement refers to employees’ involvement, enthusiasm and commitment to their organization. The grand mean score was 3.24, up from last year’s score […]
The “Safer travels” article was fascinating. It made me want to know more about that era. I’m looking forward to seeing the upcoming documentary. […]
Akron, OH, Letter Carrier Dustin DeCastro was delivering mail recently when he saw a man lying on the ground. The man had fallen and hit his head on concrete while trying to get into his truck. DeCastro helped the man to his feet and walked him home. DeCastro stayed with the man while he called […]
If you experience problems with the Learning Management System (LMS) or have questions, refer to the LMS FAQ page, the online job aids or the IT Self Help/Service Now site. These resources are continually improved and updated. […]
“It’s a nice assortment of natural and historic sites, the well known and the not so well known. Many people know about the iconic parks, but [these park stamps] show the diversity.” […]
Read More… from National Park Service spokeswoman Kathy Kupper
Ten USPS districts scored 98 percent or higher in scanning during the week ending April 22, a new record. Portland led the districts with 98.23 percent, while Western topped the areas with 97.81 percent. The Postal Service’s national scanning rating was 97.36 percent, up for the fourth week in a row. Scanning allows customers to […]
Consumers will spend an average of $172.22 on Mother’s Day gifts this year, down slightly from 2015, the National Retail Federation reported this week. Greeting cards will be one of the most common gifts, representing 78 percent of all purchases. Other popular items will include jewelry, flowers and tickets to concerts or sporting events. “Mother’s […]
The Postal Service was honored this week as the top government agency for providing opportunities for diverse business owners. More than 1.5 million companies with diverse owners participated in an online election by DiversityBusiness.com, a multicultural business site, to determine the honorees. The award is based on participants’ responses to questions regarding the volume, consistency […]
Chief Marketing and Sales Officer James P. Cochrane has appointed Chris Karpenko and Mary-Anne Penner to key positions in his organization. Karpenko was named Brand Marketing executive director, a position he has held on an acting basis since 2015. He oversees corporate branding efforts, including TV advertising, the Marketing Impact Calculator and mobile apps that […]
The Postal Inspection Service recently introduced an email authentication service that has reduced the number of phony USPS messages that customers receive by 98 percent. Previously, more than 1 million emails that falsely represented the USPS brand were received by customers each week. These emails appeared legitimate but contained links or attachments to phishing schemes. “The Postal […]
Los Angeles Customer Services Manager Thelma Johnson recently noticed a customer who was walking with a cane and struggling to carry her mail. While Johnson was retrieving a bag to hold the mail, the woman, Clara Taylor, 92, fell, hit her head and began bleeding. Johnson administered first aid to the wound and talked with […]
“I’m watchful on the road. I make sure safety is my priority at work and home.” […]
I’m so thankful the Inspection Service was able to catch the “Band of thieves.” […]
When working with customers, put yourself in their shoes. Provide friendly, courteous and knowledgeable service. This is how USPS delivers positive experiences to customers. […]
North Dakota’s Theodore Roosevelt National Park will be showcased on this year’s 15th park stamp. The image, released April 22, shows a photograph of the rugged landscape inside the park, which is home to forests, prairies and grasslands. The park is named after the nation’s 26th president, who came to Dakota Territory to hunt bison […]
Greensboro District has become a leader in efforts to improve the Postal Service through Lean Six Sigma (LSS), a methodology that focuses on eliminating waste, boosting quality and reducing costs. Greensboro, located in Capital Metro Area, leads USPS in the number of employees who are LSS trained and certified green belts and black belts, two […]