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Survey says

Postal Pulse results now available

Several postal employees with some hampers standing in front of some LLVs.
The Postal Pulse survey results released April 29 identify opportunities to improve employee engagement.

USPS raised its national grand mean score on the most recent Postal Pulse employee survey, results released April 29 show.

The survey measures employee engagement levels using a scale of 1 to 5. Engagement refers to employees’ involvement, enthusiasm and commitment to their organization.

The grand mean score was 3.24, up from last year’s score of 3.16. The grand mean is an average of the survey’s 12 questions.

The response rate on the latest survey, conducted Feb. 16-March 28, was 30 percent, down from 47 percent last year.

The results identify significant opportunities for improvements. The results also show positive trends in employees feeling they are recognized, their opinions count and they are connected to the Postal Service’s mission.

“I appreciate the time our employees took to voice their opinions. I know our commitment to take action to improve employee engagement will encourage more employees to participate in the future,” said Chief Human Resources Officer Jeff Williamson.

Managers and supervisors will receive an email with instructions on accessing their team’s results from Gallup, the organization that conducts the survey.

All leaders should meet with their teams during the next few weeks to share the results, celebrate successes and create plans to implement changes and improvements.

The Employee Engagement LiteBlue site has more information.

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