Baltimore Letter Carrier Angus Smith on maintaining normalcy during the city’s recent turmoil
“Through it all, in the good times and the bad, the customers in our communities can always depend on the Postal Service to deliver for them.” […]
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Stephen Hancock, High Point, NC
High Point, NC, Letter Carrier Stephen Hancock was on his route when he saw a woman fall while walking a dog. He helped the injured woman to her feet and suggested she seek medical care, but she declined. After he completed his rounds, Hancock went to the woman’s home to check on her. A neighbor […]
What’s TACS?
The Time and Attendance Collection System (TACS) automates the collection of employee time and attendance information. TACS combines several previously used systems into a single program. […]
Nicole Harrell, Cleveland
Congratulations to New York City Letter Carrier Patricia Key. Your work speaks for itself. […]
Package push
The Postal Service is making major investments and testing new delivery concepts to support its fast-growing package business, CNBC reported last week. More than 20 machines that can sort 6,000 parcels an hour are being deployed to USPS facilities across the nation, reporter Morgan Brennan told viewers in the first of two reports May 8. […]
Bearly famous
The Capitan, NM, Post Office is celebrating Smokey Bear’s 71st birthday with a commemorative postmark.The free postmark features an image of the iconic mascot wearing his familiar park ranger hat. Smokey Bear was created in 1944 to raise public awareness of the dangers of forest fires and how to prevent them.“We’re proud to be able […]
PMG Sustainability Excellence Award
Would you like to commend Postal Service projects or groups that are successfully recycling, conserving energy, reducing waste or saving water?The Postmaster General Sustainability Excellence Award honors teams that help create sustainable postal workplaces. Nominations for this year’s award are due by Wednesday, July 1. Visit the 2015 nominations site for details on the awards […]
Special celebration
The Postal Service dedicated a Special Olympics World Games stamp May 9 at a regional competition in Irvine, CA. Pacific Area VP Dean Granholm spoke during the ceremony and praised Special Olympics as an organization that “has changed the world by creating opportunities for children and adults with intellectual disabilities.” There are almost 5 million […]
Clifford Streit, Canton, NY
Canton, NY, Letter Carrier Clifford Streit noticed a customer hadn’t collected mail in several days. He alerted a neighbor, who contacted the customer’s family. Relatives entered the house and found the woman in dire need of medical care. She was taken to a hospital, where she recovered. Doctors credited Streit with saving her life. […]
Ella Rogers-Eggleston, Coppell, TX
I just moved from my hometown in Michigan to Texas. To adjust, I write to family. Yes, technology is great, but there’s nothing like keeping in touch by writing or sending a letter or card. […]
Restoring customer confidence
When something goes wrong, you may have only one opportunity to restore a customer’s confidence. Refer to the Complaint Handling Guidelines for tips on handling customer issues. […]
Layton, UT, Postmaster Shane Stricklan on reducing customer wait times
“An employee with a mobile Point of Sale device can pull customers from the line, sell them some quick stamps and send them on their way.” […]
Read More… from Layton, UT, Postmaster Shane Stricklan on reducing customer wait times
Call of duty
Postal Service employees in Baltimore say they were proud to keep the mail moving despite recent unrest in the city. “I came to work to deliver to my customers because it’s my duty to provide them service,” said Letter Carrier Britt Danik, who works at Druid Station, located in one of the neighborhoods that experienced […]
Satisfied customers
The public is overwhelmingly satisfied with mail delivery, ranking it higher than any other government service, according to a new Gallup poll. Of 20 services included in the survey, mail delivery ranked first with 90 percent of the public satisfied. Satisfaction with national parks ranked second (73 percent), followed by the federal response to natural […]
USPS financial results
In fiscal 2015’s second quarter (Jan. 1-March 31), the Postal Service’s operating revenue increased $223 million, or 1.3 percent, when compared to the same period one year earlier. The net loss was $1.5 billion compared to $1.9 billion a year ago. The operating revenue increase was driven by 14.4 percent growth in shipping and package […]
Pat Mendonca, senior director for the PMG, on the Postal Service’s latest Civil War stamps
“In these images we see the story of America — and remarkably, all this is done in the size of a postage stamp.” […]
Accounting help
Online Accounting Help allows you to seek and find answers to common questions. This tool, located on the Accounting site, also provides resolutions for accounting-related matters, including stamp stock, banking, money orders, claims, accounts payable, travel and payroll. […]
Troy Trull, Somerset, KY
As Somerset, KY, Letter Carrier Troy Trull approached a house to deliver mail, he noticed smoke coming from the garage and heard someone calling for help. Trull found a neighbor pulling an injured man from the burning garage. Trull helped the neighbor get the man to safety then called 911. Emergency responders took the man […]
John Crowley, St. Louis
Keep up the good work. Link is one of the best ways to communicate necessary information to employees. […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights U.S. passports, which can be obtained through many Post Offices. The article offers international travel tips too. The April 16 edition also includes a statement from Human Resources on diversity and inclusion, along with a poster to help promote this year’s Stamp Out Hunger Food Drive, to be held […]
Revenue protection
USPS is rolling out new technology that electronically validates postage payment of business mailings, part of a DRIVE initiative to better protect Postal Service revenue. The technology, known as seamless acceptance, quickly and efficiently confirms that business mailers have paid the correct postage when they enter mail at Business Mail Entry Units (BMEUs) and Detached […]
Happy returns
Taxpayers across the nation flocked to Post Offices to mail their returns April 15 — and USPS employees were there to help. Although most taxpayers now file returns online, many procrastinators still rely on USPS. More than 40 Post Offices offered extended hours, including some locations that set up drive-through collection points. The Postal Service […]
Crime Victims’ Rights Week
USPS and the Postal Inspection Service will once again highlight National Crime Victims’ Rights Week, to be observed April 19-25 this year. The Department of Justice organizes the annual event, which aims to raise awareness of victims’ rights and the services available to them. This year’s theme, “Engaging Communities, Empowering Victims,” reflects the progress made […]
Derrin Tucker, Lubbock, TX
Lubbock, TX, Letter Carrier Derrin Tucker was delivering mail to a house when he smelled smoke. After Tucker called 911, firefighters arrived, entered the home and rescued a woman. The firefighters credited Tucker with saving her life. […]
Lucille Roberson, Miami
I love the newest stamps. First Maya Angelou and now From Me to You. Thank you for making my letters, cards and even bills look good. […]
Rochester, NY, Postmaster Terriann Burke
“A seatbelt can save your life in a [motor vehicle] accident — but only if you use it.” […]
Change of address
Postal Service scanners only read blue or black ink. To ensure mail arrives in a timely manner, advise customers to only use blue or black ink on change of address forms. […]
Surrendering to history
Two descendants of Civil War officers joined USPS officials on the steps of the Appomattox, VA, courthouse for the April 9 dedication of the last two stamps in the Civil War Sesquicentennial series. One stamp depicts the decisive Battle of Five Forks, often called “the Waterloo of the Confederacy.” The second stamp shows Confederate Army […]
Building loyalty
Employees should strive to resolve customers’ complaints to their satisfaction, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video.“The customer’s experience is not only about how we treat customers when things go right. It’s also about how we treat customers when our service fails to meet their expectations,” Nemec […]
Higher learning
Looking to advance your education?The Postal Service has teamed with Capella University and DeVry University to offer discounted tuition to employees and their immediate family members. Capella’s FlexPath program lets you apply what you’ve learned on the job toward your degree. Capella is one of the first online universities to offer this program, which allows […]