The Postal Service recently expanded a pilot program offering in-person identity proofing services for Login.gov at more than 18,000 Post Offices across the United States. USPS began the pilot in February 2022 in seven locations in Maryland, Virginia and Washington, DC. Login.gov is a shared service used by several federal agencies, including USAJobs and the […]
Two decades ago, the Postmaster General Heroes’ Program couldn’t have gotten off to a more dramatic start, thanks to the actions of Wilmington, DE, Letter Carrier Joseph Grabauskas. In mid-September 2003, he and the rest of the community were worried about the impending Hurricane Isabel. But the remnants of Tropical Storm Henri were barely behind […]
Want to stay on top of the latest Postal Service news? Link mobile can help. The mobile-friendly version of the Link website offers news reports, feature stories and informational videos, including coverage of Delivering for America, the organization’s 10-year plan. The site is particularly helpful to craft employees and others who don’t have regular access […]
The Postal Service is celebrating the beauty of American waterfalls with the release of new stamps on June 13. The Waterfalls pane features 12 photographs with the name of the waterfall and the state in which it is located beneath the image. On the pane’s first row are Deer Creek Falls, Grand Canyon National Park, […]
The Postal Service wants to remind employees that ethics rules apply even after someone retires or leaves the organization for other employment. The rules mainly address two concerns: when former employees can interact with USPS on behalf of new employers, and how current and former employees may interact with each other. Post-employment ethics considerations include: […]
Alhambra, CA, Post Office Customer Services Supervisor Jennifer Cabrera — highlighted in the “A warmer welcome” article — did an amazing job creating welcome guides for new hires. I feel the guides are long overdue and will make a huge difference in employee retention rates. I hope to see them in our area. […]
The call went out on the workroom floor: Man down! There — behind an automated parcel bundle sorter in the Greenville, SC, Processing and Distribution Center — was Mail Handler Marcos Sanchez, unresponsive and not breathing. There was no detectable heartbeat. While a supervisor called 911, three postal employees got down to the business of […]
Postal employees may participate in the second of a two-part webinar series on burnout. The session, “Burnout and Motivation, Part 2” will be held June 15 at noon Eastern Time. Emotional, physical or mental exhaustion — along with negative attitudes toward yourself or others — are signs of burnout. If left untreated, burnout can cause […]
The Postal Service has released a video to highlight its Roy Lichtenstein stamps, which were issued in April. The Forever stamps celebrate the artist, who was one of the greatest figures of the 1960s pop art movement. USPS dedicated the stamps on April 24 in New York City. The stamps are available in panes of […]
Friendship Station in Washington, DC, lives up to its name for 3-year-old customer Lucas Hastings. On a recent visit to his local Post Office, Lucas wore his favorite outfit — a letter carrier uniform — much to the appreciation of the Friendship staff. Station Manager Michael Alston noticed the little boy in the lobby and […]
Postal employees can participate in an upcoming webinar on inflammation and how it affects the body. The session, “Douse the Internal Flame: The Role of Chronic Inflammation,” will be held June 12 at noon Eastern Time. Mounting evidence suggests that chronic inflammation plays a role in the development of cancer, diabetes, and coronary artery and […]
The Postal Service is reminding employees and contractors to beware of smishing and other online scams. Smishing is when criminals pose as legitimate sources and send fraudulent text messages to manipulate victims into divulging passwords or financial account information or persuade them into downloading malicious software. “We have detected unusual activity on your account” and […]
With the start of hurricane season June 1, the Postal Service is urging employees to verify or update their personal and emergency contact information on file with USPS. This information is vital as it enables the organization to contact you or your loved ones when a hurricane or other natural disaster strikes. Keep personal contact […]
I absolutely love reading all the Heroes’ Corner articles in Link. It’s the first thing I read. Thank you to all the letter carriers who go above and beyond to help out those in need. If you weren’t there every day, the world would be a darker place. […]
Rural Carrier Associate Johanna Dehl was delivering on her route in Adell, WI, when she noticed smoke streaming from a customer’s garage. The postal employee parked her vehicle, ran to the house and opened the front door. She screamed “Fire!” and called 911. The customers weren’t home, but she could hear two terrified dogs. They […]
The Postal Service wants supervisors and managers to remember that every request for reasonable accommodation, no matter how minimal, must be recorded. The forms Confirmation of Request for Reasonable Accommodation and the Reasonable Accommodation Decision Guide should be filled out and the information entered in the Reasonable Accommodation Data Activity Recording system, or RADAR. When […]
The Postal Service is phasing out its USPS Loyalty Program credits for business customers in favor of the updated Click-N-Ship service. USPS Loyalty Program participants have been able to earn credits using Click-N-Ship to buy Priority Mail and Priority Mail Express services. But as of June 10, program participants will no longer be able to […]
Rural Carrier Marcus Beck was beginning his route in Vancouver, WA, when he saw a car in front of him veer off the road and disappear. The postal employee immediately parked his vehicle and ran to where the car had been. It had flipped upside down and was submerged in several feet of water. He […]
USPS presented awards to several business customers at the National Postal Forum this week. Financial services company Capital One and CenterWell, an online pharmacy, received the Partnership for Growth Award, which is given annually to companies that have made significant contributions to the mailing and shipping industry. Partnership for Growth Award winners are chosen by […]
A video and transcript of Postmaster General Louis DeJoy’s National Postal Forum keynote address are now available. During his May 22 remarks, DeJoy discussed the progress the Postal Service is making under its 10-year Delivering for America plan and how the organization is bettered positioned for success in the future. The National Postal Forum — […]
The Postal Inspection Service knows how to turn a negative seasonal occurrence into a positive outcome. The law enforcement arm of USPS has won two industry awards for its recent crime-prevention holiday campaign. “How to Have Unhappy Holidays” won first place in the Public Affairs Outreach Campaign category of the National Association of Government Communicators […]
Want to stay on top of the latest Postal Service news? Link mobile can help. The mobile-friendly version of the Link website offers news reports, feature stories and informational videos, including coverage of Delivering for America, the organization’s 10-year plan. The site is particularly helpful to craft employees and others who don’t have regular access […]
USPS is reminding postal facilities to properly manage equipment containing refrigerants, in accordance with regulatory requirements. Refrigerant-containing equipment includes chillers, air conditioners, fire suppression systems, drinking fountains, refrigerators and freezers. Never vent or otherwise release refrigerants into the atmosphere. Refrigerants, refrigerant-containing equipment and cylinders must be disposed of properly. Other refrigerant management requirements include: • […]
The Postal Service has launched a service performance dashboard, one of the operational reforms included in the Postal Service Reform Act. After prompting users to enter only a ZIP Code, the website provides customers with a variety of useful information, including the percentage of on-time delivery for specific mail and shipping products in each USPS […]
Wallace, WV, Retail Associate Daniel Clutter was serving a regular customer and sensed something wasn’t right. The man was talking nonsense and even swearing. When Clutter asked if he was OK, the customer appeared to be on the verge of tears and couldn’t explain what was going on. Clutter called 911. Emergency personnel responded and […]
The Postal Service and the National Association of Letter Carriers (NALC) have agreed to continue contract negotiations on a new collective bargaining agreement through the mediation period. NALC represents more than 210,000 letter carriers nationwide. […]
A sales lead from a retail associate in Hawaii has resulted in a shipping deal worth almost $4,400 for the Postal Service. Kyuhea Jung, who works at the Wahiawa Post Office, noticed a customer was coming in a few times a week to mail packages. After talking with the customer and finding out they were […]
The National Postal Forum, the mailing and shipping industry’s largest annual conference, will be held May 21-24 at the Charlotte Convention Center in North Carolina. This year’s theme is “Delivering for America: Vision. Strategy. Action.” Postmaster General Louis DeJoy will deliver the opening address for the general session on Monday, May 22. His remarks will […]
Postal Service employees can participate in an upcoming webinar about the benefits of adding plant-based foods to daily diets for improving long-term health. The session, “Trends in Plant-Based Eating,” will be held Tuesday, May 23, at noon Eastern. The webinar, conducted by GEHA representative Mickey Basi, will explore the definition of a plant-based diet. Attendees […]
The Postal Service is reminding employees that they can participate in politics — but only while they are off duty and not wearing a uniform. The Hatch Act prohibits federal employees from engaging in partisan political activity while on duty, while wearing a federal uniform or identification badge, while on federal property or while inside […]