Two Buffalo, NY, letter carriers were honored this month for helping the Postal Inspection Service foil scammers who were using the mail to commit federal income tax fraud. It began when Letter Carriers Mike Gordon and Debbie Fay became suspicious after delivering mailpieces addressed to different names at the same address. After Gordon and Fay […]
Businesses are using data and technology to produce better direct mailings, Brand Marketing Director Chris Karpenko writes in ANA Magazine’s latest issue. Mailings can now be “personalized” based on geography as well as spending habits, recent purchases and product usage. These precisely targeted mailings help businesses get their marketing messages to the “right people, at the […]
Sherrard, IL, Rural Carrier James Hinkle was on his route when he saw a house on fire. He called 911 and ran to the house to alert the residents, who escaped unharmed. Firefighters arrived and put out the blaze. […]
Immaculate reception is a great story. A fully stocked retail area is a must. […]
“We have to introduce our services to customers. If we don’t take time to tell them about our products and services, they won’t use them.” […]
Read More… from Fort George, NY, Retail Associate Millie Tomala
Visit the Learning Management System (LMS) for a list of popular courses (updated quarterly) and the Strategic Training Initiative/Spotlight section, which highlights new, mandatory or other special-emphasis courses. […]
When it comes to communicating with loved ones, nothing beats handwritten cards and letters, a Postal Service employee writes in a new blog post. “If you can’t be face to face, a personal card or letter offers the next level of intimacy,” writes Franktown, CO, Postmaster Susan Halbrook. “You have the ability to hold it […]
The Postal Service has expanded its test of larger mailboxes to rural and suburban communities in California, Colorado and North Dakota. Customers in these areas recently received the test boxes, which are the same height as regular mailboxes but much wider to accommodate around 70 percent of boxes currently sent through the mail. The customers who […]
Western Area and Portland District once again topped the scanning performance standings as of March 18: Areas. Western held onto first place for the fourth straight week with a rating of 96.89 percent, followed by Southern (96.62 percent) and Capital Metro (96.32 percent). Districts. Portland maintained its hold on first for the second consecutive week […]
Board of Governors Acting Chairman James Bilbray recently received the Distinguished Nevadan Award for his contributions to the state. The Nevada System of Higher Education presents the award to individuals who’ve shaped the state’s “cultural, scientific or social advancement.” Bilbray served in the Nevada State Senate and later, the U.S. House of Representatives. In 2006, President […]
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
Fairmont, WV, Letter Carrier Walter Brummage was delivering mail on a cold day when he saw a woman calling for help. She was mumbling and seemed confused. Brummage called 911 and stayed with her until help arrived. Emergency responders took the woman to a hospital where she was treated for hypoglycemia. […]
The story about George James, who marched in Selma in 1965, brought tears to my eyes. Like DPMG Ron Stroman, I’m thankful for those who fought for our freedom. […]
“We have a whole section of the country that gets their orders in two days with Priority Mail. That’s really important for us, knowing our customers get their orders fast.” — South Dakota fashion designer and online boutique owner Laura Benson […]
Read More… from South Dakota fashion designer and online boutique owner Laura Benson
An online Retail and Customer Service Operations Dashboard is now available to provide employees with a comprehensive overview of important retail data. The dashboard tracks various types of revenue, performance and retail customer experience metrics on a weekly or monthly basis, along with year-to-date totals. It also provides breakdowns by area and district — down […]
There will be a touch of postal blue at the heart of this year’s St. Patrick’s Parade in Syracuse, NY. Albany District Sales Executive Jeff “Coz” Costello and his friend Jerry “Bones” Roesch will serve as grand marshals. The duo run a youth basketball league they founded two decades ago. “It’s the biggest honor that […]
The Postal Service’s efforts to grow its business helped boost revenue last quarter, Chief Financial Officer Joe Corbett says in his latest “Dollars and Change” video. “Our sales and marketing efforts, our package offerings and our service reliability are paying off,” Corbett says. USPS ended the quarter (Oct. 1-Dec. 31, 2014) with controllable income up […]
Engaging employees will help USPS better serve the public, Chief Human Resources Officer Jeff Williamson says in a new video about the Postal Pulse. “We must focus on creating an engaging environment that will make us more effective in serving our customers, collaborating with our partners and helping each of you thrive in your careers,” […]
Postal Service scanners only read blue or black ink. To ensure mail arrives in a timely manner, advise customers to only use blue or black ink on change of address forms. […]
“Proponents of Rural Reach and similar employee engagement programs are invaluable to the success of our organization. Once [they] introduce the basics about the Postal Service to a business, the foundation has been laid for Sales to follow up.” […]
Read More… from San Juan, PR, Business Solutions Specialist Dalvin Ortiz
Fayetteville, NY, Letter Carrier David Barron was driving on his route when a customer flagged him down to help a man lying unresponsive on the snowy ground. Barron and a neighbor performed CPR until emergency responders arrived. The man was taken to a hospital where he recovered from a heart attack. […]
Bravo to the Postal Inspection Service team for their diligent investigation into a Jamaican fraud case and for securing an extradition. […]
The Postal Bulletin’s latest issue highlights mail transport equipment (MTE), which consists of trays, sleeves, sacks, pallets, tubs, hampers and cages. The article reminds employees to report MTE that’s misused, stored unnecessarily or taken outside the postal network. The March 5 edition also includes information on the eBuy2 catalog system, the soon-to-be-released From Me to […]
How letter carriers deliver mail affects a customer’s overall perception of the Postal Service, Consumer and Industry Affairs VP Jim Nemec says in his latest “POV” video. “When customers have a positive experience with delivery, they perceive us as a brand they can trust,” Nemec says. The Postal Service has surveyed more than 27,000 customers […]
The Postal Service will issue three stamps on Memorial Day that pay tribute to Medal of Honor recipients from the Vietnam War. The stamps will depict the three versions of the medal — one each for the Army, Navy and Air Force. Each medal consists of a five-pointed star worn around the neck on a […]
Honolulu District recently scored 98.04 percent in scanning, the first time the district has broken the 98-percent barrier. “It’s another example of the work ethic of our employeeohana,” said District Manager Greg Wolny, using the Hawaiian word for family. “We set our bar to achieve a 98 percent in overall scanning and we did it.” […]
“I’m the first person my customers see at the window. I make sure I start and end my day with a smile.” […]
Read More… from Severna Park, MD, Retail Associate Giles Alexander
To find out your progress for a Learning Management System course, select the course name and scroll down to the Learning Progress section. The chart will identify which lessons and modules you have or haven’t completed. Review every page of the course to make sure you receive proper credit […]
I loved the story about the puppies being rescued. The Postal Service is everywhere and certainly does its part to deter bad things from happening. […]
Meadville, PA, Rural Carrier Susan Hindle was on her route when she came upon a woman lying on an icy driveway. She had slipped and injured herself. Hindle called 911 and stayed with the woman until help arrived. She later learned the woman broke her leg. […]