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Performance dashboard

New site offers access to USPS retail data

The new dashboard will offer data on retail transactions.
The new dashboard will offer data on retail transactions.

An online Retail and Customer Service Operations Dashboard is now available to provide employees with a comprehensive overview of important retail data.

The dashboard tracks various types of revenue, performance and retail customer experience metrics on a weekly or monthly basis, along with year-to-date totals. It also provides breakdowns by area and district — down to the Post Office level — all with year-to-date comparison capabilities.

The primary intent of the reporting tool is to improve awareness of retail business performance throughout the organization and provide actionable data to support the field.

The dashboard aligns with the Postal Service’s goals of investing in data and technology and providing employees with more tools to better serve customers.

“The combination of performance data represented in both graphic and grid formats will provide all levels of management with insightful information to better manage their business and identify areas that are in need of attention,” said Retail and Customer Service Operations VP Kelly Sigmon.

Training slides on how to use the dashboard can be found on the Retail Data Mart site.

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