Cay Reynolds, Bigfork, MT
Today’s hero is featured in a full-length article. […]
Mike Milligan
Posts by Mike Milligan
Cincinnati Postmaster Karen Garber
“Neat, clean uniforms give a professional appearance that customers associate with outstanding service. It enhances the Postal Service’s brand image and shows we have pride in our jobs and care about our customers.” […]
Recovery mode
The Postal Service is continuing to resume normal operations following the blockbuster blizzard that crippled the East Coast during the weekend. While most Post Offices are open, delivery and retail services may be still be affected in small pockets, USPS reported in a Jan. 26 service alert. Road conditions and snow removal efforts are […]
Leadership development
The Postal Service is seeking applicants for a program to help employees develop their leadership skills. The EAS Leadership Development (ELD) application period begins Feb. 1 and closes Feb. 22 at 11:59 p.m. CST. The program offers a structured approach to help USPS develop leaders for key managerial positions in each area and district. Participants […]
Go secure
Reminder: The Postal Service wants you to keep your devices and information safe while traveling. Information security is not limited to the home or office. It’s also important to keep personal and business information secure when you’re on the road. The more you access the Internet while traveling, the more potential security risks you face. […]
Pigskin pen pals
An NFL star who missed a crucial field goal in a recent playoff game drew plenty of scorn from angry fans — along with some heartfelt letters of support from schoolchildren. Minnesota Vikings kicker Blair Walsh missed the game-winning kick Jan. 10. Although some fans raged online, he also received a package of handwritten notes from first-graders […]
Heroes’ corner
Bigfork, MT, Rural Carrier Cay Reynolds was approaching the last mailbox on her route during a recent snow storm when she noticed a woman lying on the road. The woman was soaking wet and appeared to be in great pain. Her dog was nearby. Reynolds wrapped her coat around the woman and called 911. Since […]
Sean Seay, Jupiter, FL
Jupiter, FL, Letter Carrier Sean Seay became concerned recently when he noticed a customer hadn’t collected mail for several days. Seay knocked on the front door of her house, but there was no answer. He then asked a neighbor to call for help. Emergency responders arrived, entered the house and found an ill woman lying […]
Bobbie Bertholf, Bakersfield, CA
“Pride and joy” was a heartwarming article. When I was 3 years old, I made mud pies for my letter carrier. In 1978, when I began working for the Postal Service, I walked through the door on my first day and saw him. He remembered me. I’ll never forget him. […]
Northern Virginia District Marketing Manager Anthony Prisco
“Whether you’re visiting a Premier Post Office or a small, rural Post Office, customers should expect a neat, well-organized retail space and friendly, helpful retail associates.” […]
Read More… from Northern Virginia District Marketing Manager Anthony Prisco
Need a duplicate W-2?
Employees who need a duplicate W-2 form can use PostalEASE to print one or request a reprint. Alternatively, employees can request a duplicate form by calling 877-477-3273 and selecting option 1. Individuals who no longer work for USPS must submit their requests in writing to Accounting Services. The Accounting site has more details. […]
Point of sale
Post Offices and other retail units can now accept Samsung Pay for credit and debit cards transactions. Samsung Pay allows customers to make payments through their mobile devices. The application is currently compatible with Galaxy S6 Edge+, Galaxy S6, Galaxy Note5, Galaxy S6 and Galaxy S6 Edge devices. When using Samsung Pay for a PIN […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights inclement weather safety practices for USPS employees. The article notes that prolonged exposure to cold temperatures can put employees at risk for hypothermia or frostbite. Additionally, snow and icy conditions can increase the likelihood of slips, trips and falls. The Jan. 21 Postal Bulletin also has an update on […]
Slips, trips and falls
The Postal Service has released a “Safety Depends on Me” video to help employees avoid the hazards that winter weather brings, including slips, trips and falls. The video reminds employees to be mindful of ice covered by fresh snow, slippery walkways and objects hidden by snow or leaves. Employees also are encouraged to pay attention to […]
Call for action
PMG Megan J. Brennan told congressional leaders Jan. 21 that the Postal Service “[needs] legislation now.” Brennan said USPS has streamlined operations, restructured networks, improved productivity for six consecutive years, grown its package business and stabilized its mail business, but without legislative reform, the organization’s losses will continue. “Our financial challenges are serious, but they […]
Paula Foster, Fox Valley, IL
“The Inspectors” is a good way to get information out to the public. […]
Stamp Services Acting Director Mary-Anne Penner
“[N]ow is a perfect time to get started in stamp collecting. It’s an educational hobby the entire family can enjoy.” […]
Read More… from Stamp Services Acting Director Mary-Anne Penner
Bradley Scharber, Stacy, NM
Today’s hero is featured in a full-length article. […]
Handling damaged article claims
Employees must complete and submit PS Form 2856, Damage Report of Insured Parcel and Contents, for any damaged article claim. If an employee fails to properly complete and submit this form, the customer’s claim will be denied. The Accounting site has additional guidelines. […]
All in the family
Postal Service and other federal employees with opposite-sex and same-sex domestic partners now qualify for long-term health care. The Office of Personnel Management recently updated the Federal Long Term Care Insurance Program (FLTCIP), expanding the definition of a “qualifying relative” to include both opposite-sex and same-sex domestic partners. Adult children of both opposite-sex and same-sex […]
Shipping prices
Price changes for several shipping products and services will take effect Jan. 17. These changes, which the Postal Service announced last October, include the first price increase for commercial Priority Mail in more than three years. Prices also will change for Priority Mail Express, while customers who use Click-N-Ship to print labels for some services […]
Heroes’ corner
Stacy, MN, Retail Associate Bradley Scharber recently participated in window training at a Post Office when a co-worker began choking. While another employee called 911, Scharber — who has CPR training — performed the Heimlich maneuver. After five tries, the object became dislodged. The victim recovered. […]
Lifetime supply
How long will it take to read more than 1 million holiday cards and open 22,000 packages? Sa’fyre Terry will be able to answer that one day. Thanks to her wish to receive cards for Christmas, the 8-year-old New York girl now has enough to last a lifetime. Sa’fyre is the sole survivor of a […]
Elizabeth City, NC, Letter Carrier Phillip Patrick
“I encourage employees to come to work and do your job. You are the face of the organization.” […]
Read More… from Elizabeth City, NC, Letter Carrier Phillip Patrick
Heather Ulch, Cedar Rapids, IA
Cedar Rapids, IA, Letter Carrier Heather Ulch was delivering mail recently when she heard someone inside a house calling for help. Ulch entered and found a woman lying on the floor. She had fallen and injured her leg and arm. Ulch called 911 and stayed with the woman until emergency responders arrived and took her […]
Valarie Rother, Washington, DC
I’m looking forward to the Shirley Temple stamp. In our household, she is still a star. […]
We value your business
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly make a customer want to come back.” […]
Form and function
The Postal Service will hold two webinars this week to explain recent changes to Domestic Certificate of Mailing (COM) forms. Each session will cover the same topics and show employees how to properly review and postmark these forms to ensure proper compliance and certify customers receive their requested service. The webinars will be held Tuesday, Jan. […]
New leadership
An organization that works with the Postal Service to strengthen the mailing industry has a new leader. The Mailers Technical Advisory Committee (MTAC) recently elected Erv Drewek industry chair. He will serve a two-year term and lead MTAC alongside Consumer and Industry Affairs VP Jim Nemec, who serves as postal chair. MTAC provides technical guidance […]
On time
You’ll know right when your packages arrive. That’s the message of a new TV ad that encourages customers to use the Postal Service for timely and accurate package shipping and delivery. Like the recent holiday commercials, the new spot promotes real-time delivery notifications, a service that alerts customers when their packages arrive. The alerts are […]