Postal Service and other federal employees with opposite-sex and same-sex domestic partners now qualify for long-term health care. The Office of Personnel Management recently updated the Federal Long Term Care Insurance Program (FLTCIP), expanding the definition of a “qualifying relative” to include both opposite-sex and same-sex domestic partners. Adult children of both opposite-sex and same-sex […]
Price changes for several shipping products and services will take effect Jan. 17. These changes, which the Postal Service announced last October, include the first price increase for commercial Priority Mail in more than three years. Prices also will change for Priority Mail Express, while customers who use Click-N-Ship to print labels for some services […]
Stacy, MN, Retail Associate Bradley Scharber recently participated in window training at a Post Office when a co-worker began choking. While another employee called 911, Scharber — who has CPR training — performed the Heimlich maneuver. After five tries, the object became dislodged. The victim recovered. […]
How long will it take to read more than 1 million holiday cards and open 22,000 packages? Sa’fyre Terry will be able to answer that one day. Thanks to her wish to receive cards for Christmas, the 8-year-old New York girl now has enough to last a lifetime. Sa’fyre is the sole survivor of a […]
“I encourage employees to come to work and do your job. You are the face of the organization.” […]
Read More… from Elizabeth City, NC, Letter Carrier Phillip Patrick
Cedar Rapids, IA, Letter Carrier Heather Ulch was delivering mail recently when she heard someone inside a house calling for help. Ulch entered and found a woman lying on the floor. She had fallen and injured her leg and arm. Ulch called 911 and stayed with the woman until emergency responders arrived and took her […]
I’m looking forward to the Shirley Temple stamp. In our household, she is still a star. […]
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly make a customer want to come back.” […]
The Postal Service will hold two webinars this week to explain recent changes to Domestic Certificate of Mailing (COM) forms. Each session will cover the same topics and show employees how to properly review and postmark these forms to ensure proper compliance and certify customers receive their requested service. The webinars will be held Tuesday, Jan. […]
An organization that works with the Postal Service to strengthen the mailing industry has a new leader. The Mailers Technical Advisory Committee (MTAC) recently elected Erv Drewek industry chair. He will serve a two-year term and lead MTAC alongside Consumer and Industry Affairs VP Jim Nemec, who serves as postal chair. MTAC provides technical guidance […]
You’ll know right when your packages arrive. That’s the message of a new TV ad that encourages customers to use the Postal Service for timely and accurate package shipping and delivery. Like the recent holiday commercials, the new spot promotes real-time delivery notifications, a service that alerts customers when their packages arrive. The alerts are […]
More consumers relied on USPS during the recent holiday season, a new poll has found. Twenty-one percent of adults said they used the Postal Service more during the holidays than in previous years, according to the survey by Rasmussen Reports. Sixty percent of respondents said they relied on USPS as much as they did before. […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall by visiting USPS-TV. […]
Every time I read “Heroes’ corner,” I’m amazed at how engaged our employees are with customers on their routes. They instinctively know when something is wrong. If that’s not engaged, I don’t know what is. […]
Today’s hero is featured in a full-length article. […]
“Defensive driving is more than a slogan. In a developing situation on the road, you have to anticipate problems and allow yourself reaction time to adjust. … I never take safety for granted.” […]
The Postal Service and one of its longtime collaborators plan to continue working together this year to harness technology in the mailing industry. USPS and the Mailers Technical Advisory Committee (MTAC) will focus on using technology to improve the way businesses enter their mail into the postal network, as well as the use of data […]
The Postal Service is expected to process millions of returns in January, when customers traditionally ship unwanted or not-quite-right holiday gifts back to retailers. USPS predicts an 8 percent increase in returns this month compared to last January’s volume of 6 million packages. To make it easy to return gifts through the mail, the Postal […]
A political action committee recently used Every Door Direct Mail to educate voters about election year issues in North Carolina, generating more than $175,000 in new revenue for the Postal Service. The sale began when Mid-Carolinas District Sr. Field Sales Representative Janese Agurs realized the committee was relying only on radio advertisements, outdoor signage and […]
Lometa, TX, Rural Carrier Robert “Bobby” Odom was driving to work recently when he saw a Ford Bronco swerve, flip and roll three times before resting on its roof. “The Bronco crossed right in front of me. I was very lucky it didn’t slam into my vehicle,” he said. Odom stopped, called 911 and rushed […]
Answer the phone within three rings, offer a friendly greeting, provide assistance and always end calls by thanking customers for using the Postal Service. Remember to keep reference material close to the phone to better serve customers. […]
The Combined Federal Campaign (CFC) is the world’s largest charity drive and the only authorized charitable fundraising campaign in federal workplaces. This year’s campaign ends Dec. 31. […]
The USPS mobile app is awesome. […]
“I always make sure my appearance demonstrates the pride I take in my work and the respect I have for our customers.” […]
Read More… from Winchester, VA, Retail Associate Dave Gochenour
Today’s hero is featured in a full-length article. […]
The Postal Service kicked off the year’s second quarter by dedicating the Maya Angelou stamp with help from first lady Michelle Obama, Oprah Winfrey and several others. Later in April, Forrester Research released a study that found USPS and the National Parks Service deliver the best customer service in the federal government. Other April highlights […]
For many USPS employees, not all public service occurred on the job this year. Sandy, UT, City Carrier Assistant Ron Lynch tapped the power of social media when he asked Facebook friends to send books to Matthew Flores, a customer’s child who loves to read but had no books of his own. Matthew received more […]
Email makes banking, shopping and communicating faster. It also makes you vulnerable to hackers who want to gain access to your personal and business information. To protect yourself, experts suggest taking these basic precautions when reviewing messages in your inbox: Assess the sender. Make sure you recognize the sender or the email address before opening […]
The National Postal Museum is showing the Big Apple some love. “New York City: A Portrait Through Stamp Art,” an exhibit of 30 original artworks commissioned by the Postal Service, is now on display at the Washington, DC, museum. The exhibit is divided into six categories that represent different areas of New York City’s heritage, […]
Birnamwood, WI, Rural Carrier Lori Szutkowski was delivering mail recently when a customer waved her down from a front porch. As Szutkowski got closer, she noticed the man was suffering from a severe head injury. Szutkowski called 911 and applied pressure to the wound, which occurred while the man was operating heavy equipment. Paramedics arrived […]